Turnaround Solutions

It's very clean and the food has been good. They have occasionally run out of the special of the day and there are complaints that the portions are too small. Some of the care partners are very good, others seem to not want to be there and are defensive, rude, or uncaring. There have been many problems with medication administration. I think this would be a good place for people who don't need medication at a specific time and can do some things for themselves

The sales and lease signing process was smooth and convenient. The actual move in could be improved by staff supporting the move and helping the new resident to adjust. However they offer support to hang pictures at move in and it took over 6 weeks for this to be done. There were many repairs needed quickly in the apartment and minimal support understanding the electronics. We were told repeatedly that they were short staffed in maintenance. Meals were good but took a very long time to be served and on the weekends the grab and go was often empty. Again we were told short staffed. The cleaning that was committed was not sufficient. I had to clean my father's bathroom in sanitary ways and often had to re-vacuum, even though they were there that day. I provided my dad the checklist that we were given that they were supposed to do an only about half was done. The biggest issue I had was that my father suddenly passed away at the facility and the way that the company worked with me left me with the thought that a senior living community should have better compassion training. I was disappointed in the way that the nursing staff, the executive director, and the corporate headquarters supported us with the immediate situation and the longer term details. We are really unhappy overall and I would not send another loved one there. It was very expensive and we had minimal output that was appreciated. The only real value was dad was close to me

Staff are nice. They love my mom. Improvement! So much but in a nutshell. Follow the care plan. Communication MC director needs to hold staff accountable for following the care plan.

For months I have been visiting a resident here who continually complains about the cafeteria. Residents pay for meal programs but do not get regular meals. There is a lack of service staff and many times a lack of a cook. It started out very good 2 years ago but started going downhill last year. Many residents rely on family to attend to bring them groceries so they can cook a meal for themselves in their apartments or a meal delivered from a family member or a service. This issue has been brought to the management staff who says they are trying to hire people. Wish it would go back to the way it was a couple of years ago. I would not recommend this facility for this reason but otherwise it is a good facility overall.

My husband and I had toured this community several times over the last couple years for our dad and really loved the staff. We came back in Dec and were really disappointed. Upon arrival we couldn't locate any staff. When the director came out of the office we asked for [name removed] or [name removed] and were told they didnt work there any longer. We felt rushed like we were bothering him. It seems like all the great people that made us feel so at home are gone.

My brother was not happy there. They didn't give him the care he was told he would get. He is now in the hospital with pneumonia from there. A care giver came in sick and didn't have a mask on, said there wasn't any there at the facility. I would not recommend this place to anyone.

The tour was fantastic and looked like this would be a great place. My father fell one week into his stay, and the motion cameras caught it as promised. The assistants were attentive and called an ambulance, but they NEVER notified our family that he was transferred to the hospital, and he was transferred without his phone. We found out by an alert on my chart three hours later. Lots of excuses were made, but no sincere apology was offered.

What The Cambridge community could improve on - Properly communicating to the residents about rent increases. Stop overcharging residents for their rent without communicating first. Provide shuttle service every day of the week. As they are paying for the service through their rent and should be provided upon request. Low sodium menu. Residents can add salt as needed. Management to be more available to visit about concerns from family members. The administration has failed to be attentive to the mouse infestation there. I have reported this to Dept Of Sr Services FYI.

You never can find anyone no one ever at front desk or at nurses station. Place is clean everyone seems friendly but the managers are not. It is way overpriced and if have any questions good luck - they never call back if you have any questions. I am frustrated about the whole place.

The staff and residents are great. They could improve by hiring more maintenance staff, to allow requests to be handled in a timely manner, especially when residents are paying a significant amount of money per month.

The steadily declining sues and activities are making MP a very unattractive place to live. Staff member disappear and mgt says "I don't like to give you too much information" Would not recommend MP to anyone and since the 2 incidents of bedbugs, my family agrees and are actively exploring other options, none with this company. No TV again, off on 4-6 weeks

They are short staffed, the food is bad, and the once a week apartment cleaning is more like once every 6 months I moved my mother to [facility name removed] about 6 months ago.

Our dad's experience has been less than satisfying. I've not found the management to be too responsive or proactive in his care. We have thought about moving him several times as he has been very unhappy. But so far we have not. It's just really sad that he doesn't have excellent care and service for what he's paying.

Caregivers were great. Administrators were disorganized, unresponsive and changed frequently. No follow thru with issues. Seemed to not care about problems. Clean except when the housekeeper became a care tech. They couldn't get a replacement so she went back to housekeeper. Care techs excellent. Med techs so so. RN supervision sketchy. There was constant food and snacks. Good quality and amounts. Activities - Bingo, Bingo, Bingo. In memory care all they did was nail care and bingo. Kept saying they would go on outing to aquarium or zoo but never materialized. As far as value, they all cost about the same. After trying to work through the problems and seeing they really didn't care enough to follow thru on their commitments. We transferred him to <name removed> in January. Except for the food he and we are much happier.

I would tell others looking into Vitalia Active Adult Community North Royalton to get a lawyer to look into the contract. The administration needs to be available to discuss any issues. I would not recommend this facility to other families.

Some rules change depending on who you talk too. Be careful not to get charged for things that they say are included. Some people working in cafeteria will tell you that they don't have somethings and then give it to other residents they prefer. Not many snacks provided. Sometimes office workers will hide in office so they do not have to answer a question. Don't pay for covered parking, there are too many birds that nest there. Not very many activities. Is pretty clean and outside is well taken care of. If you like quiet then it is a good place to be. Most people are friendly.

Hudson Grande has been struggling to keep staff. They are just now starting to call my mother by name. One of their activities is run by a resident. We asked that mom be woken up for activities and they insist that she prefers to sleep. Not sure if that's her disease progression or what. She is in memory care now, but very healthy and mobile with a walker. Hudson recently got new admin person, not sure of title. And their rent went up! One of us 7 kids goes nearly ever day. We have yet to have anyone respond to the emergency cord pulled in less than 45 mins because mom had an accident. And, they keep giving her other people's laundry when her name is in all her clothes.

Beautiful new facility but not enough care for residents in Memory Care. Residents getting out of locked unit. Need more activities for residents and better food quality. Very disappointed with the care & service we received.

Memory care unit is not good. no activities and food is never on time and always COLD!!!!!!! It is just sad. I would not recommend Wildwood Senior Living to others. I am so sad I picked this place for my mother!

Unfortunately we had a bad experience. My mother was there for 5 months. Her room was not kept clean. The communication with the staff was beyond inadequate. In my mother's final days of life Hospice prescribed comfort care meds and the staff at the Wellington neglected to keep her meds on schedule and she went over 17 hours without comfort care on 2 occasions. I will say that some of the staff, including [name removed] , were extremely supportive and caring. But the overall Administrative staff were extremely poor at communication. I would hate for other families to have to endure the experience we did.