Trustwell Living

Pictures of facility are very old! Carpet frayed and ruined, furniture stained and needs replacing, staff incompetent, massive turnover in staff. See for yourself!!!

It started off like a dream. The only reason I am giving it a .5 is due to [Removed], the sales woman. She honestly seemed wonderful. She knew all of the specifics that we needed for my Dad on how to obtain his prescriptions efficiently. [Removed] sent me flowers, which I thought was really nice, when my father was admitted to the hospital. She helped with scheduling another evaluation when needed. The day before the evaluation I called [Removed] to update her on my father’s condition and she reassured me that they would be able to help. [Removed] was optimistic about being able to take care of him and said that everything would be fine. She had me leave a check for the community fee as a visual, they would bill us per month for 3 months for the fee and they wouldn’t cash the check. I went back and forth for a bit with the ER and Kent place because of my father’s deteriorating condition and the ER saying the facility was not adequate for the care he needed. Kent Place rescheduled another evaluation. After filling out some of the paperwork for him to move in, I was forced to talk to the director due to a few discrepancies and she started yelling at me because I wasn’t willing to take over financial responsibility for my Dad in the event that he wasn’t able to pay his rent. After going back and forth like this for a while they said he could move in, even though the second evaluation hadn’t been done yet. The day of move in, my husband was ready to move my Dad’s things to Kent Place and suddenly I get a call from the ER saying that Kent Place wants to send ANOTHER evaluator. The week after I wrote the check for the community fee, I checked my account and found out that Kent Place cashed the check the DAY I wrote it when they said they wouldn’t. They took that money and then called my Dad’s friend who was at the ER with him and had him take over as the POA because I refused to move my Dad’s things in. After everything that happened, Kent Place said they would be prorating his rent and paying us back for the U-Haul (which they haven’t). After 35 days of him being there, I asked them why they cashed the check for the community fee the day I wrote it when it was supposed to only be a visual and I haven’t heard anything from them. I had to set him up for automated withdrawals for his rent and even after 2 months, they haven’t charged him because they won’t work with the VA or cash the checks the VA sends. I’ve tried talking with them and they won’t return my calls. The entire time talking with them, they told me not to worry about anything. I can’t even visit my Dad now because of how awkward they’ve made everything. They really don’t know what they’re doing and I don’t want anyone else to have to experience this.

Facility is well maintained, though I do not recommend. Company does not ensure the safety of people living in facility. Some staff are nice and friendly.

Make sure you know they can't handle Veterans. These people cashed a check for $2000 for community fees and then denied the ability to care for me leaving me without enough money to move in to a place that can take Veterans fiduciary payments.

My mother was there for 2 years, and the rates increased, but the services promised did not. In fact, since the last name change/buy out, it became unbearable. My mom ended up in the hospital. Very unclean, understaffed, little to no care services, and very [Removed] in the care of my mother. We took her to another facility when we realized how bad Cherry Vale Place had got!

They had one nurse for over 40 patients.. We moved out a week later. What a joke for the price!

They have one floor nurse on duty for over 40 patients. STAY AWAY! Ignore the sales pitch and choose a facility more focused on nurse to patient ratio.

Understaffed and it seems to have many employees who are not a good fit to work there..starting with management. Its a shame the amount of money that is charged for poor quality services provided. Also if a person happens to run out of money they get the boot. Kind of a scam to me. Manager is rude and a liar.

My loved one did not get the care that we were told they would be receiving. The staff needs to check on their residents more. There were different times when i would visit my loved one and they had a bathroom accident but the staff didn't help out cleaning them up. The price that we paid was very high for the poor services that they provided . There needs to be a change of manager as well because they were not acknowledging our problems.

The place could be really nice if the employees would focus more on the residents as opposed to the problems between staff. When brough up to the executive director she seemed to know about this but did nothing in return. If your loved one is fully capable of taking care of themselves then sure rogue river place could be an option. But if they need even the slightest bit of assistance then look elsewhere.

I got good reviews from other people but my personal experience with this company taking care of my mother was not good. I would not recommend this company to take care of any patients especially with Alzheimer's disease.

There are some people there that just absolutely should not be involved in senior care. My wife is down there right now moving my father out of this place. They talked a very good game, but did not deliver at all. They helped my father in law get moved in, but it went downhill from there. They were understaffed, and the people there did not know how to properly care for him. They would not make his bed appropriately, linens were filthy and not cleaned right (I'll spare you the gross details) to the point where he developed bed sores. Dad deteriorated very quickly. He might have deteriorated anyway, but they surely hastened the process. Linkville House had a good reputation, had good reviews, and apparently at one point did a good job. Then they had a change of staff and management, and they have been incompetent. They need to be inspected and either radically change their ways or be shut down!

We were told what we needed to hear to get us to sign up and write the check. He wasn't even there for 24 hours before they called to say that they couldn't accommodate him. I am very disappointed. They did have a meeting after that to discuss our disappointments, but did not offer to reimburse any of the money that we are out which included moving expenses, first months rent, care services, and community fees. I would definitely make sure you ask questions and get answers from more than one person before making decisions. We asked all the right questions, but unfortunately, the person we were asking didn't have the correct answers.