Trustwell Living

I was not impressed to say the least. I absolutely would not recommend Cimarron Place UNLESS you relative is capable of taken care of themselves. Since mom passed away on [date removed], I am STILL WAITING in a $[removed]refund for 6 months now.

My mom's whole ten day stay at Wildflower Place was horrific. The staff and the administration were terrible! I reported this place to the management of Wildflower. My Mom fell and cut her head the first night that she was there. I was told that she was wandering the halls all night because she was scared. I wasn't contacted until the following day. Nobody could tell me when or where she fell. I went to visit her and found her room in a shambles. She was packing to go home. She had no supervision whatsoever, even though this is an assisted living facility. I immediately packed up her belongings to move her to a nursing home. I found something underneath the kitchen sink. There was a pair of a man's soiled underwear. I showed them to my Mom and asked if anyone had been in her room or had touched her. She cried, stating that my Daddy is the only man to ever be with her! I don't even want to get started on the administrative staff. I was never given itemized invoices for her admittance or a final bill for me moving her. Dollar figures were scribbled on a folder and on a post it note! They were more than happy to keep her $2,500 non-refundable fee to join the facility and there was no refund given even whenever I addressed the lack of proper care my Mom received! I would not send a dog to stay there, much less a loved one!

started out great, but went downhill once we signed the contract (oh they failed to tell us that the facility sold over the summer. public areas seemed to be kept up when we were there, but the apartment wasn't cleaned until the day before we moved my MIL out (3 weeks of her living there). I'm only giving a 3 due to ONE staff member, otherwise it would be a 1. to be fair, MIL needed no medical care.... however meals weren't what was posted and food was served burnt and there were very few choices if you didn't want the meal they were serving Giving activities a 3, because she didn't attempt to participate, but more than one activity was cancelled while she was there. the contract was signed on [date removed] - we moved her out on [date removed] and she didn't arrive until [date removed]..... I'm still waiting to hear about a refund for 1/2 of October.... Would NOT recommend.

I wouldn't recommend the community to anyone under any circumstances. My loved one's assessment wasn't good as at the time my loved one wasn't ready for assisted living. During the short stay my loved one was there, my loved one fell and none of the staff saw this. There was no staff supervision of my loved one during the evenings. My loved one's apartment wasn't put together. The clothes weren't put away, like they should have been when I visited my loved one. I had asked for a copy of the contract and an itemized billing prior to my loved one moving out. The staff that I was meeting with, left the room and never returned. There was no medical monitoring like they were supposed to be done from the beginning. I found men's dirty under ware underneath my loved one's sink and this was very concerning to me. The only good thing is the staff would tell my loved one when it was mealtime. The have a monthly birthday celebration for the residents, and they made sure to make my loved one feel special and do a mini celebration for my loved one after moving in.

I can tell you about the terrible experiences I had with them from 1. Chef was in jail & cereal given out 2. Blood sugar was over 500 and a cinnamon roll with icing given to her. 3. Room was not cleaned for 5 days when she was in isolation after contracting covid in the facility, 4. Brought into ER with blue arms & black fingernails in hyperthermia. I hope & pray that no one has to experience this terrible experience. The facility never reached out to me after they sent my mom to ER. No one ever visited with me when I moved her stuff out of there. It was so upsetting that no one would even make a phone call to see how she was!

The place was a dump. The food was horrible. The nurse didn't even come around after 2-3 days of my friend arriving there. I would not recommend it to anyone.

I would not put my mom back there. Having to fight to get money back that they back-charged mom after they raised her price 2 months later. The care is horrific. Just put people in rooms and wait for them to die is the feeling I got. Mom kept getting UTI because they were not changing her. So they wanted to put mom back on hospice - so hospice went out to evaluate her. They (hospice) called me to tell me this info and to let me know mom had Covid. I was never told that mom had Covid. She was diagnosed on a Monday and I accidentally found out on Wednesday afternoon. Funny thing is is that I am moms health care power of attorney. Never had option to give mom early treatment or to refuse early treatment. Took 2 days and several calls just to get a update on how she was. Place is a joke

The local leadership is kind and as helpful as they can be. Enlivant, the corporation that owns them, is trash. When we moved my dad in, we setup automatic billing-- $[removed] from his Social Security, the balance monthly from my account. I had already ignored the myriad COVID lockdowns, the lack of staffing the huge effort to request any type of service. In July of this year, I found fraud in my account. The bank made me close the account and open a new one. In the process, I realized Enlivant had not taken a payment since March. I kep trying to contact corporate to update the information. Three different customer service numbers provided to me by the facility were not in service. I was headed out of the country for two weeks and had to table fixing it since the local facility wasn't empowered to change the account for me. By the time I returned, Enlivant had marked April, May and June as NSF. They canceled all automatic billing and let the account go further behind!

The first week of Respite Care under the supervision of management went well. Things went downhill from there. Staff on the Memory Care floor were rarely at the nurses station & were often sitting around engaged in personal conversations,, regardless of the time or day. The tablecloth in the private room was extremely soiled. Clean & soiled clothes strewn all over the bed. Broken glass on the windowsill. Family noticed & made staff aware of a leak in the room Spoke to a nurse directly & was told things would be taken care of but it wasn’t. Had to have a guest ensure that the lack of cleanliness was taken care of. Received errant invoicing & additional money due for a two week stay after removing resident. Spent over $[removed] for this stay. Would not recommend this community & have shared this stay with medical professionals.

The worst care. Do not take your loved one here. They will tell you everything you want to hear while you are looking for services. They will not give you loved one the care they promised.

Director and DON both very fake. Lie to get patients in the door making families think they will get the best care ever. Not true. They accept people that aren’t fit for that type of facility, don’t staff the floor to accommodate, therefore, one aide and one nurse running around trying to do it all while head management sit in offices and pretend they don’t hear call lights, management turns blind eye knowing residents aren’t getting toileted or fed as they should be (yet still getting charged) all because they just want to fill the rooms and accept people that need more care but still don’t increase staff. Medicine errors are made because nurses are so busy working as a full aide. They can’t keep staff because they’ve burned them all out. Unsafe. Family and staff have reported management to state more than once. Management does very unethical things. Two long time nurses that have been there have been observed falsely documenting. It’s about money there. Not about care.

Place has gone down hill the last 2 years mostly from poor management and inability to keep the place staffed. Said they were going to remodel 2 years ago but facility is in disrepair with broken A/C, ceiling leaking water on the 2nd floor, dirty windows, paint peeling and scuffed along the walls. You can find a much nicer place for the money they charge. Don’t let the name change fool you, it’s the same inept leaders running the place.

We did not have the best tour experience with Cimarron Place. The people showing us around were nice, but when we were walking around on our tour we did not see anyone. There were no residents out and about, they were all in their rooms. We thought that was very odd and it just gave us a weird vibe. Was definitely not the right fit for my dad.

Our mom was here for 3 months. Caregivers are poorly trained and grossly under staffed. Staff is not trained in basic caregiving. Our mom could not walk/stand so she relied on the staff. Response time for assistance was 15 minutes or longer. At night it could be 30-45 minutes. Some of the caregivers were rude and made my mom feel that she was bothering them when she pressed her pendant for assistance. Mngmnt did a horrible job monitoring their staff. This facility is not a good fit for residents that need extra help. House keeping was horrible, and most caregivers are unaware of residents basic needs, they are preoccupied with other tasks such as kitchen cleanup/laundry that helping residents suffered. Several times meals were missed or she was feed soup two meals in a row because they ran out of the food from the dining room. (If you eat in your room due to physical limitations you are fed last). If your loved one needs extra help, Ridge view Place is not the right facility.

The main thing is that they are not geared to help diabetics at all which was a huge problem for us. Their menus did not even give options for diabetic choices. She went downhill the whole time that she was here. When I tried to speak to them, no one took the responsibility and they would just pass the book. It was a nightmare and I would not recommend them to others, it was the worst condition I had ever seen her in.

I was there for a year. The employees were excellent and attentive to your needs. The management was the problem. Overcharges were everywhere.it takes them two months to credit your account. You are charged for every extra napkin.

Unsafe, director is uncaring. Not enough staff (one aid for entire building). Residents not being fed or changed because one girl and one nurse cannot do it all. Reported to state but nothing changed.

Biggest mistake of our lives putting mom here. Hard sell, everything is wonderful. Move in to your cell and become a prisoner of your own mind. NO stimulation. Policies change on a whim. Care levels change instantaneously and therefore so does your bill. The CNAs are from a temp agency - different faces every day. Management is capricious, you never know if you'll get Jekyll or Hyde on any given day. Run while you still can!

Many years ago, when my mother first began living there, we were happy with the care our mother received. In the last 2 years or so things started going way down hill. Poor cleanliness, much of the staff seemed uncaring. We contacted corporate, the "official number" to call for complaints, on 3 occasions by 2 different people, and no one ever returned the call. There was a nurse that we had really liked, but she quit for the same reasons. She said she just could not continue to work there. Our mother began losing her memory, and suddenly one of my brothers noticed her wedding ring, gold watch, gold chains, and all "real" jewelry had turned up missing. Maintaining my anonymity until our mother is moved out.

My grandmother often would not receive her meds. She often only received meds after I would call the director to ask where they were (2-3 hours after they were due). In my grandmother's 2.5 months in this facility, almost every shower was missed (she was scheduled for 2 showers per week). She was only receiving showers when I would reach out to the director. To top this all off, when we moved my grandmother out in November, the facility "lost" all of her meds. We had just had three months of all of her meds filled three weeks prior to her move out. [name removed], their director of nursing confirmed that they could not find any of her medications and that they were just "gone." When I called our doctor's office to explain the situation and request refills, the receptionist's immediate response was, "oh, Bickford, that does not surprise me at all." It is absolutely terrifying to me that this facility is still open. I am absolutely begging you, please stay away.