Trustwell Living

She was only at this community for two days because she fell there. They have a no refund policy. She was only there for two nights. Basically I think Sawyer House is good, but I really feel like they high pressured me in to placing me. If it’s for respite or permanent living - it’s very clean, but it’s for people who are more independent.

I did not like this facility at all.

We did not have a good experience. They told us that we had to give them $1000 in 24 hours to be placed on the waiting list. We had him all moved in and the doctor said that he was ready but the facility kept pushing back the move in due to medications they wanted him on. At this point I had paid a lot of money but it was getting thrown down the drain and he was not even living there yet. The experience was a total mess. I would not recommend to anybody looking.

First I want to say the building is beautiful, the services they contract for are great. The apartments are ok. Please make sure this is a fit for your loved one. The management of the property is awful. The Enlivant Company. Lots of staff turnover. Seniors will not thrive in this environment in times of Covid. My mom was there from [dates removed]. Her cognitive abilities declined markedly. Her weight dropped 15lbs. The food was not good. She was in independent living. She had a UTI in early September and they would not let me, a nurse, in to see her and evaluate her. They did not offer any assistance with her antibiotics because on the Independent side they don't do that. I could hire an agency person to do this. You can't get an agency that quick. She became worse 2-3 days later. They knew she was sick and confused, as happens with the elderly with UTIs, the ER nurse called them report the first time I took her to the hospital. It took another 2-3 days before they even offered to step in and help, only because I made a lot of noise. I took her back to the hospital and they admitted her. She ended up in the hospital for about 5 days on IV Antibiotics. The day after she was admitted they called me at 11 am to find out where she was. Really!!! The director at the time knew I took her to the hospital. Communication is very poor. Still is. They told me they were working on that. The last straw was when the new director went into my mom's apartment and removed her dog to her office because the dog was barking while my mom was at lunch. I understand that the bark was annoying but they should have told her and asked for permission. This was the first time this had happened since she moved in. She was frightened when she came back to her apartment and her dog was missing. My mom is 88. She was basically evicted the Saturday before she was scheduled to move because I took her to get her hair done. The rule was if you leave the building then you must quarantine for 14 days. I was taking her to my house on Sunday afternoon to stay until her new place was ready. I had notified the front desk of both events earlier in the week. On Saturday they told me if I took her I could not bring her back. They knew she was leaving Sunday permanently. They said I didn't get permission from the director. No one told me I needed to. Felt like retaliation to me for her moving. They would not let me get clothes or an overnight bag until the next day she was scheduled to leave permanently. Luckily I had dirty laundry I could wash so she had clean clothes. I bought her a toothbrush. A little about their visitation rules. We were allowed 30-45 min visits with her outside while she was there, as long as they were not in a lockdown due to Covid exposure or a positive Covid test. Their attempt with isolation of these elderly people did not keep Covid out. They had many cases just about 7 days after she moved. I know this can happen anywhere but their rules and regulations for isolation didn't work. She is now someplace I can go into her apartment a few days a week. She has gained weight. Food is better and she is now laughing and joking. This place was not a good fit for her. Maybe it's ok in normal times, but not during this pandemic.

The care staff at Wildflower Place are very nice and caring. The problem is the new management. I have never been so disrespected or talked to so rudely by anyone at this facility before until now. Not really sure what happened from the time the other Executive was there and now. I would not recommend anyone at this point to go there with their loved one until they can figure out how to resolve this issue.

I would definitely NOT recommend Bickford Senior Living at Raytown for your loved one. They have over promised and under delivered on every single issue that we have faced. They will tell you what you want to hear and then not follow through. Please do your research

Less than one. Do not send your loved one here. All marketing.. no follow through

SLEAZY COMPANY RIPPING MATURE ADULTS OFF. My father just received an annual renewal for $540 more per month. He is pretty self reliant and they have NO activities happening there. They sit around and wait for their three meals per day but there is NO justification for an additional increase of $540 per mo. Nothing is changing, they just raise their rates every year by that much!!! They are ripping these poor people on fixed incomes off! AWFUL people!

Worst facility in the state. Ran by goons. Envilant is corporate greed at its best. There are no activities, apts are dirty, the food is the worst. Management are clowns have no idea what they are doing. Employees walking out during their shifts, residents moving out weekly. The ED [name removed] is the WORST. THE residents pay HUGE money to live in filth, eat [language removed] food and be treated like they don't matter. Place should be shut down. Have unlicensed unexperienced employees working there. DO NOT put your loved one here.

This facility is very understaffed. They promise you things and they do not happen. They have some very devoted people but they can not take care of everybody. Nobody answers the phone and nobody on week-ends to help. Many times the halls smelled of urine. For the money you pay they should do more for the residents. The food was to be home cooked but I never found that to be true. The same things were served over and over. Food was usually cold and service was very slow. I would look at other places first for the money you pay and little service. Talk to the residents before you choose a place. Learned a lot from them after moved in.

MY sister lived at Cimarron around 6 weeks. We realized immediately some things we were told in our first visit was not true. There was no maintenance worker and her fridge did not work. She was told that they used a man from Big Spring and he would come if he had time. The carpet was dirty and had big stains and she was told that they did not have a working vacuum. There wasn't an activity director during her stay. Many mornings no staff was available to serve breakfast. The residents were allowed to roam the halls at night hollering, crying and banging on doors disrupting her sleep. After voicing our complaints several times with no positive response my sister moved out.

My mother was only under their care for four days. She ended up bruised and received substandard care. They claimed that they didn't trim nails (demanded that I do it), her tooth brush wasn't unpacked, her laundry wasn't done, she was only given water to drink( no other options), the foods she was offered were not finger foods (even though I told them that was the only type she was capable of eating), the intake person told me they would have no problem with the type of dementia she had but the director told me she should never have been excepted. To say that I am not happy is an understatement.

I placed my momma there in September and the fees were good. Staff nice. Next month, I got a bill for twice the fees. Director said momma calls a lot and care givers wasting their time with her. This is awful. I moved her with me and my special needs son - and I am still getting charged. I didn’t give enough notice. Well they didn’t give me ANY notice for the jacked up fees. This should be illegal.

This is the worst place! Very un clean. The employee turn over is horrible. Management staff are very unprofessional, rude, don't know the residents names, don't seem to care for the employees. From what I've seen the employees are not well trained! Most of them are very un clean. Seems like they hire anyone with a pulse. The food is horrible! There kitchen is filthy. Dinner is suposed To be at 5pm you will be lucky if u eat by 5:30, food is cold, caregivers cook don't use gloves or wash their hands. The only thing that place has going for them is the activities. The lady, [name removed] does a good job with the residents. She cares and does fun activities with them. As far as the lady that is the marketing person, if she would keep her nose out of the air she might be able to keep trying to take money and make empty promises to the elderly. Very sad place! The only words I have to say is NEGLECT! Run people do not put your loved ones here!

This facility is OK until you need quality care with a disability. I have been very disappointed in the turnaround is ridiculous in the staffing. Not going back.

My mother has lived at Cimarron Place almost a year. Her room and board rent is increasing. All of the residents are old and on a fixed income. As for my 94 year old mother this is quite a shock. How can this be? I am very disappointed. [Name removed]

Every time we would go my Father would need the diaper changed, as they didn't have enough people. Management was helping with dinner set-up and delivery of the food so between 5pm and 6pm - Good luck getting any help assistance or just proper discussions. Carpet was stained and a mess the turn-over rate of people was extremely high. Keep your loved ones out of this place as the chance for UTI is very high. Tried contacting Corporate but that was a complete joke, they dont care either as its all about the money. Sorry I ever got involved in this place but learned a valuable (but expensive) lesson.

Director is a quack. Aids are not trained thoroughly. Building needs serious updating. Food is terrible. Turnover rate is ridiculous. Company wants money money money.

its a shamble...staff turnover every 3-6 months. Terrible management. When there is bad management, the caregivers do what they want. Sometimes my mom got her meds, some times she didnt. My moms room had a horrible urine odor, and her hair was always dirty. She passed away recently, otherwise i would have moved her out.

Ridgeview Place is clean and tastefully decorated. However, based on my experience, there are two very important issues that may make it necessary for a resident to pack up and leave. The first involves resident care. The assisted living section promises residents that caregivers will answer a resident's call (by pressing a pendent call button) within 5 minutes. Residents face a 30 to 45 minute wait for a necessary or urgent issue to be addressed. After living at this facility for a while (approximately 10 - 12 months) points (additional monthly charges) start being added for care that supposedly is provided on a daily basis. But, in my experience, that care item or service item is not provided often enough to warrant the additional monthly increase. I personally believe this is unconscionable. Buyer Beware. Corporate Public Relations Department, please check into this.