True Connection Communities

The impression we got from Preston Place is that it is a well established stable community. Landscaped with very mature trees it gives the impression of living in a forest with lots of nature. Of the 4 places we toured in the last two days, in the one bedroom model, it appeared to have the most spacious LAYOUT, and definitely had the most storage/closet space, including storage out on the patio. The unit we are currently planning on moving on had recently upgraded the kitchen to cherry cabinets and beautiful granite countertops. They are in the process of upgrading all units and are approximately 10% done with that project. They are currently in the process of relandscaping the pool area to add in a large gas barbeque as well.

I went here and really liked it. liked kitchen, people.

My mother and I looked here two years ago. It is lovely and she really liked it except that the walk to go anywhere was not covered and she would need to walk too far to go to the main area.

We visited here with my family and enjoyed the tour. It is really a great place. One of our favorites.

Great facility, loved the patios/balconies and the courtyards. Staff was pleasant. Dining experience was great. I think mom would like it here.

Activities & transportation

SOUNDS GOOD! Grab bars in shower, has laundry in each hallway or they will do also.

The patio cottages are beautiful, and I would like to have something like that.

We really liked this facility, but they didn't provide transportation to our doctors/specialists at Baylor Plano. So we've kind of put them on hold.

Great place

Only thing I am not satisfied with is the meals. They only offer one a day and you get one option and you get no say in what food you get daily. I do not like that. I have to cook for myself or go out to eat to other 2 meals a day.

Overall, Parc Place has generally been a good experience. I think the space they allot for in their cottages is good, if not a bit small. We have a two bedroom, but are getting ready to move into a three. They also have 3 car garages here, which is almost unheard of in other communities. The staff is very helpful, and they do try. I feel they are overwhelmed however with the workload. They have a lot of activities here, and they have a great communication system so that we can always know what is going on in the community. Overall, it has a good experience.

I am very content and happy being here. I have things to do outside of the community that keep me busy so I don't tend to do any of the activities here. The staff is friendly and nice. They keep the community very nice the housekeeping does a good job in cleaning my living area. The food is very good I enjoy it. I would recommend this community if asked.

I thought this was a nice community when I visited. The staff I met were nice. This community does not offer any patios or balconies with the apartments.

Preston Place I was not very impressed with it, it seemed like a younger crowd to me and there were children there, it was not what I was looking for. Most of the people who lived there still worked.

In general things have gone pretty well with Preston Place so far. It's a nice looking, clean community, and the staff have all been very friendly. I really liked that it doesn't really feel like a "retirement home", it doesn't have that antiseptic feel to it. We have had a few snags however, mostly involving setting up things like the cable service and the call button necklace service.

My Mom has been a resident here for awhile and mostly everything is good. This place does need some updating on the inside. The carpeting should be replaced in the main area when you come in and to the elevators. There are multiple stains and after so many cleanings there is only so much that can be done. Also, the furniture in the living area should be replaced as well, especially the lamps which look very old and cheap. The staff is very friendly, always smiling and very helpful. There are many activities going on and I would have rated this a 5 star except for the fact activities get cancelled on a weekly basis because the people that are supposed to run them do not show up. This is an independent living place but many times it looks like a nursing home because there are many residents that have some type of memory issue. You especially notice this when you walk in the door and see four or five residents asleep on the couch. Food is good and my mom and her friends get plenty of it.

My main complaint is there is no staff in charge on weekends, holidays or after 5 pm. Sometimes college girls are at the front desk all night. The staff there are lovely and caring, they seem to care about their residents. I don't worry about abuse or theft. The food is less than good, pretty awful most times I ate with her. No maintenance staff after 5 either, something's wrong there. If you're not a morning person, there are no late activities after dinner. High turnover in staff probably due to poor pay.

It is a place where mom can remain independent and also have activities, meals and friends. Unhappy that they lost their chef and now dining is closed 2 day a week. Also maintained request are very slow to get completed

Maintenance is very bad. I've had a complaint about my a/c since the day I moved in. 3 months and still not fixed. Others have issues with smoke detectors. No batteries. For over two months. Maintenance is clearly not acceptable. Smoke detectors should be a priority. And they are not. Also. They bill for your water. My water bill for April was [Amount Removed]. Really? And no explanation for such a high bill. I live alone. When I had a house and watered my lawn my bill was lower. The property presents beautifully. The staff is extremely pleasant, but had I known of the problems with maintenance before I moved in I would not have chosen this property.