True Connection Communities

I have lived here for a couple of years and current management needs to listen to our complaints better. They need to address the problems quicker. HVAC filters need to be changed every 3 to 4 months, not 6 months. House cleaning needs to spend a longer time and do a better job.

The community and staff are good. The food offered is horrible. The quality of the food needs to be improved along with the quantity of food available to the residents. There is hardly any staff available in the kitchen either. There are two meals available to the residents daily, and there are choices. However, the choices provided is not the food that the kitchen has available, so they are not making changes to the menu. There was one time they closed the kitchen to give the staff the day off and provided Little Caesar's pizza to the residents for the meal.

Pine Ridge Villas of Shelby gave a nice tour. The staff very helpful and very friendly for the time that we were there. Their pricing was about the same as the place we chose, both of which were less than others we looked into. Pine Ridge Villas had more options as far as room selection. However it was a much bigger facility than we were looking for. The hallways were much longer, which would have been difficult for my loved one with mobility challenges to navigate.

Parc Place was on par with a couple other places I toured in the area, but I didn't like them. The facility didn't look clean. It had a smell to it like an old folks home. It was cheaper, but I just didn’t have a good feeling from it like I did from the place we chose.

We had a good tour with Verena at the Glen. It did have kind of a weird set up though, right when you walked in you were in the dining area and we were not the biggest fan of that.

They just changed hands, and the management is making changes. Due to new management, I would recommend you find another community. They keep changing the hours for meals. Most of the time you don't get what you ordered. The dining room is back up within the last two weeks

There's a third party care staff they offer with different pricing tiers, and I would recommend checking out what services they offer, for instance how many people would be on hand for an emergency, etc. Pine Ridge keeps the common spaces and apartments pretty clean generally. We've had some issues with the staff responding to the call button in a timely manner. My loved ones are not fans of the food. They've had a difficult time adjusting, but sometimes that's up to what you make of it.

The people are nice. They are changing ownership currently. During the pandemic the community shut down common areas and this was different than what was sold to us. Families weren't able to come visit. This was hard on the residents. The vaccines were originally slated to have the residents to find it out. They are now scheduled for [date removed]. There are residents who are looking to leave. The food is really good. The kitchen staff are amazing. There were maintenance issues and it took several calls to get items fixed. The maintenance man is very nice and able to get items fixed.

Friendly (most) Main concern reminds food (meat, potatoe, not jazz it up, and not know what it is).

The place looks nice enough, but I found the very fast way the lady said she was "all out" of apartments in my price range (despite that price range being one of the reasons we scheduled a tour) and whisked me off to look at some that were around 3-400 dollars higher to be rather off-putting. That aside, the facility itself seemed to be lovely - well maintained and all - just not the right "fit" for my family.

I did receive a phone call and [name removed] was extremely pleasant. My mom is on a fixed budget, so it was too expensive. Still, [name removed] was very nice.I would have given a higher mark had I gone in for a visit.

These are apartments. You have to access them from outside. The ones on the second floor have hallways with rails and you can use the elevator. So in order to go to the common areas or the office you have to walk outside. There nice spacious apartments but a little bit high in price for what they offer.

Many fun activities planned. [The] facility is clean, nicely decorated and well maintained. Maintenance staff is slow to respond to residents requests. Need to get nurse back they fired.

The furnishings in the rooms seemed outdated. The rooms were smaller than at the community we chose. The community did not seem as well cared for as other communities in the area. The grounds were nice and the staff were friendly.

My mother moved here recently and she is becoming acclimated. The staff has done a very good job of welcoming her and are very friendly.They could do a better job at breakfast.Sometimes the food is skimpy and they could offer more variety. Also, the existing residents should be more welcoming and encouraging to the newer residents. Sometimes my mom will go down to eat and can't find a seat because people have "reserved" them.

My husband and I have been at meadowstone less than a year. When we first came here, we really liked it. This is the 8 things that have happened that has changed our minds: 1) first, rates were increased......on rent, food, and housekeeping. ...ok that usually happens. 2) Next we had a very hard-of-hearing neighbor upstairs that put her TV on the loudest setting, and would not use her hesring aids...we reported it several times, and were told by the office that she would be spoken to. When we asked, when it continued, that she was hard of hearing, and that they certainly couldn't make her move....we never said anything about her moving, just that the noise level was extremely loud. She finally moved out. 3) then we were flooded by the neighbor beside us....maintenance told us that the man had admitted to leaving his shower running for about 30 minutes. There was lots of water, and hard on us having to move stuff out of the flooded area, which was an inconvenience. 4) One week later, it happened AGAIN...same neighbor, same story. This caused a lot of frustration, because NO one wanted to assume any responsibility for damage done. Most of the items that we had were in plastic, but an expensive sheepskin rug got wet, and began to mold, the cleaning bill was $101.++. It would be nice to be reimbursed for that. 5) The second time that we called, we left a message that it didn't appear to be as bad as the week beofre and it was a holiday on monday, so we expected to have maintenance on tuesday. Well, I was just getting out of the shower on saturday morning, when I heard someone coming into my apartment. Since I had understood that no one would come in while we were not home, not answering the door, I was very surprised to open my bedroom door a couple of inches, and find a strange man that was NOT one of our regular maintenance guys, right there...on his way into my bedroom/bathroom!. I was frightened and upset. I did not get any communication from the office, until I called to let management know that I was scared and upset several days later. I have not talked with a single person who said that they would not have been frightened! 6)Next, since we have the doctor visit us here at the complex, which is a great convenience, I had been in the room with my doctor for about ten minutes, the door was opened wide and a member of management asked if he was ready for the next one....she had a person who did not live here and her DIL. I was speechless! That is a violation of privacy! I would never, ever walk in on a doctor-patient, and quite frankly, don't know anyone who would! I called main office, twice! And left messages, and never received a phone call back. I had decided to not write a review, 7) but Friday, October 14, we had a flooded bathroom from faulty plumbing upstairs. This caused the linens in the closet to get wet along with bath rugs...pretty agravating when they had to cut a big hole in the bathroom ceiling to get to the faulty part...the ruined sheetrock that came down was black...black as tar...which says that there had been leaking for a long time to be that black. 8) my cabinets in the kitchen also had several places that did not get painted, and the fiberboard under the counter top was flaking off in splinters, and the cabinet doors were not closing properly. ( they still don't). The guys that fixed this problem did a good job. In conversations with friends and neighbors, we are being told that there is a lot of problems here....no hot water, no water pressure, etc. But, we do have really nice landscaping! I hate having to put this, but you said you wanted honesty, and this is all true. I have pictures, and will gladly answer any questions that you might have.

Looks very promising. I am only interested in independent living, if there is a smooth transition to memory care under the same facility. Toward the end of July, I will schedule a day for touring 2-3 facilities.

Pine Ridge is a nice enough place, in terms of the facility itself and the attitudes of the staff. The staff is friendly and they do a good job keeping things looking clean and well kept. One issue families might want to look out for is that this community can be difficult to navigate for anyone who has any mobility issues. Getting to and from your room can be a problem.

We toured this community while looking into care options for a loved one. The Phoenix at Delray seemed like a nice enough place, but I don't think it was the best fit for our loved one. It was a large facility and I think it would have been too much for her to navigate. They were also in the middle of renovations when we toured, so it's hard to say how those will turn out.

I am little disappointed in this community. They are really good at selling the place, but not so good at helping you know if they can handle your needs. We had a big accident first day there and they still haven't followed up on taking care of our needs. I was also told they had a mentor system and this I still haven't seen. We may have to move somewhere else if our needs become more serious. I also listened to my mother's wants more than her needs. This is a very stressful event and everyone needs to be very careful want you are seeing and doing during this time