True Connection Communities

I am very content and happy being here. I have things to do outside of the community that keep me busy so I don't tend to do any of the activities here. The staff is friendly and nice. They keep the community very nice the housekeeping does a good job in cleaning my living area. The food is very good I enjoy it. I would recommend this community if asked.

I thought this was a nice community when I visited. The staff I met were nice. This community does not offer any patios or balconies with the apartments.

Preston Place I was not very impressed with it, it seemed like a younger crowd to me and there were children there, it was not what I was looking for. Most of the people who lived there still worked.

In general things have gone pretty well with Preston Place so far. It's a nice looking, clean community, and the staff have all been very friendly. I really liked that it doesn't really feel like a "retirement home", it doesn't have that antiseptic feel to it. We have had a few snags however, mostly involving setting up things like the cable service and the call button necklace service.

My Mom has been a resident here for awhile and mostly everything is good. This place does need some updating on the inside. The carpeting should be replaced in the main area when you come in and to the elevators. There are multiple stains and after so many cleanings there is only so much that can be done. Also, the furniture in the living area should be replaced as well, especially the lamps which look very old and cheap. The staff is very friendly, always smiling and very helpful. There are many activities going on and I would have rated this a 5 star except for the fact activities get cancelled on a weekly basis because the people that are supposed to run them do not show up. This is an independent living place but many times it looks like a nursing home because there are many residents that have some type of memory issue. You especially notice this when you walk in the door and see four or five residents asleep on the couch. Food is good and my mom and her friends get plenty of it.

My main complaint is there is no staff in charge on weekends, holidays or after 5 pm. Sometimes college girls are at the front desk all night. The staff there are lovely and caring, they seem to care about their residents. I don't worry about abuse or theft. The food is less than good, pretty awful most times I ate with her. No maintenance staff after 5 either, something's wrong there. If you're not a morning person, there are no late activities after dinner. High turnover in staff probably due to poor pay.

It's a great value for the cost. Lots of amenities. I would improve the admission process. My dad was only there for a month. They were not prepared for his level of care. They should probably do in person or virtual assessments before admission cause this building is more for the younger (closer to 55) age seniors or seniors that are still active (minimal cane or wheelchair usage, no memory issues, etc). I explained what I knew about my father's medical concerns and was hold it would be no problem. Only to have to remove him after paying a $[removed] intake fee and setting up all his utilities and buying him food. I also was told by [name removed] that if or when he ever needed a higher level of care that they would assist me with resources and they didn't. They also insisted I set up a spectrum account through their rep and I did only for spectrum to disconnect the service the same day so he didn't have service that whole month he was there

My apartment, I like. I get good service with housekeeping and maintenance which is excellent and it is everything I want it to be. But the common areas are dreadful because of the acoustics. It makes socializing more difficult and almost impossible especially if you have a hearing problem both in the restaurant and upstairs.

Great maintenance and willingness to help. Staff was great. Remember this is when I get there. Many of the tenants were friendly but had issues and so I left due to it and the rising cost. Many residents were very old and I’m only in my 60s. I thought it would be Senior apartment living but it was not.

Staff here is excellent. They care and go out of there way to make sure we are comfortable and well taken care of. Corporate is another story. There are so many people who live here on a fixed income that can’t afford the Exorbitant rental increases that are being expected. There are so many people that are looking for other places to live and that’s a shame because lots of these people have lived here for years. We have a family and it’s a shame to see your family broken up over money when you can go up on the people that are coming in the new people you can charge anything you want. They don’t know anything different.

Meadowstone place is full of kind, friendly, active residents. The apartments are large and having outside entrances and living spaces for each apartment is extremely appealing. True Connections communities manages the property and cares more about the bottom line than about the people who live here. They spent over [fee removed] to renovate a clubhouse (that ended up with less storage and tables that are way too large and heavy to move) yet apt windows leak. Also bought new furniture for around the pools (the cushions have been chewed up by squirrels and the tables are small and we have fewer of them.) If there is a maintenance issue that requires a return visit, one can wait weeks and have to put in several request before anyone comes back to finish the job. Residents have asked to have a catered meal brought into the clubhouse, billed to their accounts, so they can eat w friends yet they have been told NO on multiple occasions. People feel like they're being treated like children

I feel the rent has gone up but i had to purchase my own wifi from AT&T. It was not taken off my rent like I asked to consider! It was not a choice because my cottage number [removed], never had service and I work from home some. I am hybrid! Work in office and home! It is how I pay my bills so since I put in fiber with AT&T, not 1 issue in almost 2 months! Before it was a weekly issue

New owners are focusing on facility updates that can be advertised and in the entrance area while not cleaning the carpets in the halls, the elevator floors, the windows and doors on the upper floors and back halls where we live. Hall air conditioning units continue to be an issue. Doors are suppose to have security looks, but several do not work and have never worked. There are no automatic door openers to assist handicap individuals. Having said all of that, the residents are wonder.

(1) The best part was the cottages because of attached garage (2) The dining room closes at 3 pm: very bad idea (3) Not a walkable community (4) Connect to library = very good (5) Needed to be more informed about activities

A large number of residents are not meeting the definition of "independent " I do really like my apartment. I would recommend this facility only with reservations.

The biggest complaint was around the food service. When we toured it was fabulous, but after she moved in the service became slow, the quality of the food was mediocre, lacked variety and certainly wasn't worth the long wait! Limiting which meals are available was a problem because she rarely took advantage of breakfast meals. Mom was still buying groceries and making her own meals more frequently than we had hoped. Although, I felt the activities offered were robust, my mom took little interest in the social life so the overall experience didn't justify the cost of the facility.

Management is erratic. Communication is lacking. Chef is good. However I had a "memorable" Thanksgiving dinner The turkey came from a roll, which appeared frozen, string beans were "old" and watery and worst of all no potatoes AT ALL.!!! (interesting that mashed potatoes were on the menus the following 2 days!) The apple pie was totally frozen. I used my utensils to help me pound the pie . I just lost my appetite . I was very disappointed and hungry. I also observed that many people at Verena are depressed . Fo the past 4 months there has been a large turnover in personnel. We need another bus to take us around and get out .We need more speakers I know that some residents are looking at other communities!

I have lived here for a couple of years and current management needs to listen to our complaints better. They need to address the problems quicker. HVAC filters need to be changed every 3 to 4 months, not 6 months. House cleaning needs to spend a longer time and do a better job.

The community and staff are good. The food offered is horrible. The quality of the food needs to be improved along with the quantity of food available to the residents. There is hardly any staff available in the kitchen either. There are two meals available to the residents daily, and there are choices. However, the choices provided is not the food that the kitchen has available, so they are not making changes to the menu. There was one time they closed the kitchen to give the staff the day off and provided Little Caesar's pizza to the residents for the meal.

Pine Ridge Villas of Shelby gave a nice tour. The staff very helpful and very friendly for the time that we were there. Their pricing was about the same as the place we chose, both of which were less than others we looked into. Pine Ridge Villas had more options as far as room selection. However it was a much bigger facility than we were looking for. The hallways were much longer, which would have been difficult for my loved one with mobility challenges to navigate.