TJM Properties Inc

It was a very old facility, and seemed very old fashioned. They did have huge apartments with big kitchens.

I would not recommend this facility. It is overpriced, especially for the quality of care. Some of the staff were good, but others would yell at the residents and even use profanity when yelling at the residents (my sister witnessed it). There were absolutely no activities. Their only entertainment was TV, other than a musician that would come and sing for the residents on Thursdays. They don't even have an activities director. We also had to supply the toilet paper, which was baffling to me. The director of nursing is in charge of housekeeping and the housekeeping is not great. The room never felt truly clean. My parents ended up getting Covid and we were assured several times that after quarantine, their room would be deep cleaned. That never happened and I asked about it several times. The only positives I can add is that the bus driver was nice and the food was good. I would not recommend this facility to anyone.

Not happy with my mom being there moved her. Missed meals. Very rough showers took 3 months for payment to be taken out. Still waiting on refund. Had to take mom to hospital for UTI. Had gone to far. No one answers the phone. Hardly anyone at desk. Would not recommend them

They are in the process of fixing things at the time but the place is very nasty and is still very dirty. The hallways are not vacuumed and we had to have corporate come up. There is a trail of something from the trash area and has been spilled and not cleaned up. They just in the last few days cleaned the hallway and mopped where the mess was. They pulled everything out and cleaned the trash area. When talking to another residents here we felt that they may have bugs and I am being eaten up by bugs. When I told them I felt like there was lice here we were told that they had issues previously. We try to keep it as clean as we can and we are moving at this point. They are not licensed for independent and the assisted living people are scattered everywhere through the building and I do not think that is a good idea. I do not recommend this community. The administration staff are rude and do not deserve the job. The food is also not good and I feel

My Mother is a resident there and I know first hand that this facility has totally gone downhill since new owners took over last fall. There is a total lack of communication, a lack of staff, and the emergency call buttons do not work. This is the second time my Mother had to call 911 for help because no one at Balmoral would come to her assistance! Do not consider this facility for your loved one!

This place is dirty, go by the dumpsters you will see how it is. They show you what they want you to see. Fine Dining? Yea Right. Do your homework before you decide this place is a good home

I was not impressed by what we saw on our tour at The Oaks. The facility was terrible and not clean. Staff were few and far between. The entire building was seven floors, and they only had one working elevator the day we were there. This was not a place I would want to put my loved one.

I would not put a dog here. This community was no comparison to the other facilities I went to. The tour did not meet the criteria, and it just seemed run down and with a smell. The price was the same as other facilities also.

I'm so tired of not being able to have good food to eat...I need a refrigerator mine is rusted and doesn't do it's job..I've been promised one....when......there's a big double standards here.....it's never constiton

The director of nursing's daughter was dispensing pills to patients and my uncle believes she stole some money from him and other residents. The cleaning person could not keep up with the roaches in the kitchen. My uncle was in independent living they did not provide much care. If my uncle fell all they would do is call an ambulance but not help in any other way. The food was always cold. A lot of times they did not have enough food for all the residents.For a short time he needed meals brought to his room the food was minimal at best.

We selected Bay Side terrace because we were assured my sister would have 24/7 care due to high risk of falling . She had 3 consecutive falls, the LAST one caused a fractured wrist and she was close to a facial reconstruct surgery. We moved her to a different facility. We feel she was been neglected.

My Mom was in this place for 8 months this place has an infestation of bed bugs and if you love your loved one stay as far from this place as you can. They don't have enough things for them to do and the food is terrible. The Director woll not even eat the food which says alot. There are much better places out there. Stay away from this place if you know what is good for you.

was interested in living there but on two occasions the first being after a tour discussed possibly getting single room, discussed with marketer was told by her would talk to her partner good with numbers early the next week and get back to me never did even after several times calling to speak with her never called back. also when i finally got hold of her told me had to be put on waiting list due too not enough paid patients fine, then asked when how long she told me to call on Friday after ten am did so but she was " on a call" so left number to have her call back to see how long and surprise never did here it is three weeks later no return pissed ! finally about calling back and to call back her words not mine. [name removed]

Horrible

The place was crowded and parts of the building and the apt we viewed reeked of cigarette smoke. The ceiling was exposed in the hall due to construction.

I would not feel comfortable putting my mother in this facility. Room prices are comparable with other facilities but half the size. Facility is old although being remodeled by new owner. The 2 stall public bathrooms didn't have toilet paper and one stall didn't have a door. There was a piece of feces in the corner of one stall.

I really wouldn't recommend anyone to bring their loved one to Summerfield it is a very [Removed] place to live they have numerous of roaches kitchen is very [Removed] memory care units very nasty the staff there a rude miss treat family members even caught one [Removed] a family member so I took mom out they don't communicate well

Was not happy with the room for the cost. Looked very dirty and nasty to me

I like this place. I like their neighborhood concept. They said memory care and level 3 care. That priced it beyond reach.

Who the [removed] manages the housekeeping department at Oaks?????? I’ve been a guest as my mom lives there, and during my stay I’d wake up at 6:30 in a.m and find a bunch of Mexicans speaking Spanish very loudly. Supposed to be the housekeeping staff just strolling around from the lounge to hallways while talking on the phone. One with long black hair was screaming her lungs off and laughing loudly on the phone. They’d wake me up every morning. I couldn’t figure out if I were in the U.S or in [removed] Mexico. Is Oaks a hotel or a senior living? What was housekeeping doing at six in the morning? With the price I paid, I could had gotten a 5 star hotel. Needless to say, I’m moving my mom out. There’s no [removed] service. Just a bunch of [removed] Mexicans strolling around that don’t even come to clean apartments or work. I’ve had to clean my mom’s bathroom with my own hands as from what I had seen, it did not look like housekeeping had walked in for a long time. I’m reporting you [removed] to B.B.B.