TJM Properties Inc

The facility is run down, short staffed, bad food, lack of activities and a depressing environment. The construction work in the Memory care area to fix plumbing leaks has been taking months to fix. It has displaced so many residents from their rooms and dining areas. There is no regard for the horrible living conditions there.

Most Med techs are there just for the job. They lack in taking the residents in memory care outside. My loved one always had trouble with meds. They were found in his room or pocket. Eye drops were rarely given.

Spring Haven is very institutional looking. It is such a large facility that I knew my mom would have a very hard time finding her way around. The staff were not as friendly or welcoming as some others we visited. It just did not feel like home.

The hallways are narrow and the community smelled horrible during our tour. There is only outdoor time scheduled once a week.

The main issues are that they are very unresponsive, it is very hard to get a hold of anyone to go and check on her. The kitchen has been under construction for 3 months now and the residents are having to eat off of the cheapest paper plates you can buy and drink out of little Styrofoam cups. I would not recommend Truewood by Merrill Bradenton to other families looking.

This community is absolutely fantastic outside but inside it is one little room. You could lay in the middle of the room and almost touch both sides. I wanted a bigger area for my living space. I feel like this community needs to be redone, the outside is so beautiful.

There is no real security at this community, you can walk in and out without anybody asking who you are or what your business is.

They need to make improvements with the cleanliness and the organization in regards to hiring kitchen staff. The food is absolutely disgusting, the meats are tough and the food is cold.

I would recommend you find someplace else for your loved one. I didn't care for the staff's attitude towards the family. The rooms seem to be extremely small. My loved one complains the room doesn't smell good.

Large facility that was very clean and well lighted, but still had a bit of an institutional feel, including room layouts, from being a converted hospital. Location was not ideal for us

This community was not well kept. People were smoking outside with the door propped open. I didn't like this community

We were told that the community would check on our loved one once per hour, and make sure she was eating and that didn't happen. They didn't communicate issues including falls to us in a timely manner. I would not recommend this community to others.

I am too claustrophobic for retirement living. They are money hungry, all about the money not the residents. Rooms were too small. Staff was good. They have places outdoors where you can take your dogs off their leash.

Not enough staff to handle all the problems in a swift manner.

This place is very dirty. Part time unfriendly top managers. Do not put your family members here.

Big campus facility. ALF, independent, and Memory Care sections to the building. The memory care area was under construction at the time, and I tried to look past that, but the common areas were small, with old, outdated furniture that also seemed cheap and flimsy. I would only consider this an options if my Grandmother could move to ALF and have a private room. The rooms were set up like actual apartments with a kitchenette, a living room, and a bedroom.

This community I toured for my mother's care. The community was clean and taken care of. They do offer activities. We did not see the meals. I think other families might see this community to see if it would be a good fit for their family member to care and value.

I am not happy with the care that my mother has received She does not like the food or strict eating schedules. Facility is not well maintained and is not sanitary for other than independent living. She is already looking to move out. We would not recommend this community.

A big disappointment with the Holiday Retirement property. Very narrow hallways, too.

Did not like this facility at all. Was old looking not updated and frankly not too clean. Went to visit a resident in his studio apt which felt more like a hospital room with a kitchenette