TJM Properties Inc

Our tour was a bit rushed and started directly with pricing. Many lost-looking residents in the hallways and lobby. The buildings struck me as dated but they are about to be renovated. The dining room is large with spectacular views. The rooms were fine, some with excellent view of lake.

We had some issues here and ended up moving our loved one out. One of the staff member lied to us about giving her a bath and they could not seem to control their covid infections. They opened it up for families to come visit and as I was going to see her she called and said they cancelled visitations and no one had told me that. My mother has had mini strokes and we thought she was having one and I called down to ask someone to go check on her and they sent me to voicemail. 2 hours later I still had no response. Communication was not very good in general, they seemed disorganized. Overall, due to our experience we would not recommend them.

I believe this is a great idea, for the way the community is set up. The level of care and the caregivers weren't very good. The call button the resident's would click for assistance, then the staff would be delayed in getting to the residents. I believe the level of care could be improved.

I would want others to know that my loved ones wallet was cleaned out the first night that she was here. They are pretty spotty about providing weekly cleaning and laundry services, but there are certainly some members of the staff that go out of their way for my loved one. I would recommend because of the affordability.

My only real issue so far is that there is a lot of turn over. This makes communication tough because we don't know who is always in charge. They often don't know who my grandmother is or what care she needs due to the turnover and phone calls are not returned in a timely manner The building is nice and the rooms are average size and it was clean.

Spring Haven Retirement is really nice up front until you are there and then the communication is not good. It was priced high considering the lack of renovations. The carpet is very dirty and the food is not balanced meals. They did not switch up the activities here. You can tell maintenance has not been done on the building.

It is a lot of money. The food has improved. The rooms are a good size, with a good size bath and closet. A lot of the staff has left. A lot of turn over in the staff. There is limited outdoor space. The driver has let so there is no bus service.

The room sizes are good. The facilities were good. The value was good. The layout of the community was okay. there was a lot of walking between the elevators which was a challenge for my mom. They had an issue with cock roaches.

My brother was only there for one day. They did not get his medications right for one thing. He fell and no one came to help him for about an hour or more. He had a broken bone in his neck and back. He went to the hospital and never went back to Spring Haven. We tried to tell the staff when he moved in that he needed more care then was available.

I visited this facility a while back on my own. The location is in the center of town and on the busline--which is appealing to my mom. The room is private, but living room and kitchen is shared space which is not necessarily inviting and private enough. Also, there are other communities that provide a private apartment for comparable cost.

Smelled like old people. In the midst of renovation. Staff friendly. Didn’t think elevator space was enough for all the floors.

Building needs some work, very informative, staff very knowledgeable -didn't get to see a room.

Very cosmopolitan facility. Little too busy for my mother. Elevator delays seemed excessive. Beautiful views from some units.

There were a few things that turned us away from this community. The first being that when you stepped into the building you could smell what ever food they were cooking and that smell traveled through out the building. Second, the community was in need of refurbishing everything seemed to be dated and freshened up. The staff was friendly however mom felt that it was just a little too big for her taste.

Very friendly staff but didn't like that it seemed more like a nursing home

They were not upfront about some of their policies. They have policies in regard to being banned from the dining room and common areas if you have an open wound. They do not offer wheelchair accessible transportation. The staff are not helpful. The food is bland and they have small portions, however it does not taste to bad. A lot of the activities they offer are not compatible with all of the residents. This is a beautiful place, unfortunately they do not always show respect to the residents.

When I toured this community I thought it resembled a jail.It's 11 stories high and more motel-like.They don't offer an outdoor living area or a garden. It didn't seem like a place you could call home.

Did not have a "warm and fuzzy feeling". The receptionist told me to take a seat while I waited for [Removed]...yet there were no seats available. I was also told I was not allowed to speak to the residents which is the opposite of everywhere else I went The memory care unit I visited felt very institutional.

We toured this community for my mom. the staff was very nice and helpful to our questions. They had a good variety of activities and meals that would have been available. We would recommend this community, but it was not what we were looking for.

This is a really nice place but I feel they need to ensure they are doing what is requested. I feel they are trained to give perfect feedback and at times when asked they are sorry they forgot to do it. It is an annoying problem that they don't follow up with you. Some things were misrepresented from what I was told on our tour. If I would do it again, I would look around more.