TJM Properties Inc

My Father moved in here March of 2013. Everyone was very helpful in the move in and it all seemed fine. This facility is in Florida and I am in Ohio so communication was very important to me. Overall they did a good job contacting me if something happened. Until they didn't. He had some issues with falling and one day I get a call from a hospital saying he had been admitted after going to the emergency room. THREE DAYS EARLIER. Springhaven never contacted me to tell me he had been taken at all. He had been confused they tell me later and then fallen. It wasn't until the hospital finally got my contact information that I heard about it. Unfortunately he passed away a couple of weeks later. We were able to spend some time with him before he passed which I'm thankful for. Now at this point I'm taking care of his estate and need paperwork for Long Term Care insurance to be reimbursed. Mind you this should have been being done by them so my Father would have the money in his account to pay for his stay. They were a couple of months behind. Good luck getting a hold of them after someone dies to get everything in order. I finally searched for the company that owns them and called them and finally got some action. It was very frustrating dealing with all of this while also processing a parents death. Maybe my situation was an isolated one. I hope so.

Their communication could be better. When my loved one went to the hospital, but they never called me. I called to find out why and they haven’t gotten back to me. He seemed to be okay there though. I don’t even know if he was wearing shoes when he left – what happened to his wallet.

Don’t go there. They didn’t take good care of my grandmother. They ruined her clothes so we had to buy new ones. The food was not great. It just wasn’t a good experience now. It’s not a good community to bring a loved one to.

Not one to add to the list! It was very dark and dingy looking. It didn't look like anyone was happy there at all. It was a bunch of depressed old people. In terms of care, I didn't see any staff there. The facility itself was not that nice. It really felt depressing.

Spoke with Marcy week of July 7 '13. She is to send info to Dad. Not licensed for assisted living. If need help must bring it in. Hospice can come in. 2 bed on north side of bldg $2350. Lg 1 bed on shaft $2250. Dad feels too old doesn't want!

I toured Sunset Lake Village looking for a place for my husband and myself. I didn’t like this place. I really didn’t see anything spectacular about this community at all, and I wouldn’t recommend it to others.

I am having a lot of problems with them. When I took my mom there, I was told that there was an RN during the day, but she is not an RN, she is an LPN, but technically she is not even an LPN because she hasn't sat before the board. There have been several med errors; she fell and ended up in the hospital, and they didn't notify me of anything. Two different times she went without medication for the majority of the day. The so called head nurse is not head of anything. Since the new company took over it has pretty much gone to hell. I talked with the lady at the Medicaid office, and she really didn't like what she saw when they inspected the place. They are sending their top nurses out to do another evaluation. I am really upset. It is a beautiful place and in the beginning they were doing really good and the food was wonderful. Now she get to choose between a turkey or ham sandwich.

Feels like an institution. Not well kept. Does not feels homey. Needs a lot of work.

She fell many times because she wasn't being supervised much, which caused her to go to the hospital several times. Even though we were told that they would give us 2 weeks-month to find another place if she needed more care, they didn't honor that. When she was in the hospital the last time for around a week, they called to say they wouldn't take her back to the facility. The hospital was telling us she needed to be discharged. We were not physically able to take care of her at home since she couldn't walk any longer. Thankfully, I was able to speak with the original person from A Place for Mom that helped me. She was fantastic in helping us find a place for her to go. Spring Haven refused to refund us most of our deposit and while she was in the hospital. They put us in a very difficult spot and wasn't very friendly in doing so. I would highly recommend no family admit their family members to Spring Haven. There was a nurse supervisor that was great but after admission, most of the staff didn't care.

Mom had dementia and was in this place. She was often dirty as was the room. I complained about the many ants and roaches in her room. Nothing was done. Often I had to ask them to clean her bathroom and to give her toilet tissue. Her a/c never worked even though we complained many times, the food was not at all appetizing and she often said it tasted foul. Stealing seems to be a big issue as is getting the medicine to the residents (even the assisted living residents complained). Nursing staff that they 'say' is on duty is impossible to find and the rest of the staff seems to have little idea about when to call 911. We witnessed staff yelling at and belittling residents until they were crying. Their rates raise too often and yet there are no upgrades to services. There is NOTHING for memory residents to do, they offer the most limited enrichments. Also, if you leave on their terms they do not issue you the refund for rent not used that is noted in the agreement.

The nurse staff was terrible. Forced parents to go through rehab when hospital and doctors said it wasn't necessary. Venice palms would not allow them back to there apartment unless they did rehab for a week costing them money plus still paying rent while they were locked out. A disgrace. I wouldn't recommend

When my loved one was in the Independent Living section (no assistance), everyone was nice and kind, the food was hot, everything was clean. However, when she was moved to the assisted living section, things changed drastically. Assisted Living is in the back of the building - hidden, and run down. Most of the nurses acted like it was an inconvenience to do their job - bathe my loved one, give her her meds, help her to the bathroom, answer the call button. She laid on the floor for 11 hours after falling because no one answered her button. My loved one had to wait an hour for cold food at every meal. When she was too weak to walk, she went hungry because the nurse refused to push her down in her wheelchair. She had an accident (bm) in her arm chair, the staff just threw a towel over it. The head nurse was constantly trying to talk me into moving my loved one into the memory care unit (nothing is wrong with her memory). I was constantly taking her back and forth to the doctor for her blood pressure, only to find 5 of her BP pills under her chair and bed when I moved her out, which is also when I found smears of feces on her bathroom walls. I would most definitely NOT recommend Spring Haven to anyone who needs any assistance.

This is the only decent place that accepts Medicaid. The only reason we chose it. The cockroaches are so nasty even when the apartment is clean. We still see them. The renovations are like putting perfume on a skunk. If my grandma could afford other places we’d put her there. Narrow hallways and no nice places to roam around. Memory care is like a jail.

I went in to see about the place for my dad. Horrible front desk etiquette, very unprofessional, no one was available to answer my questions or get me pricing. It was 12:30 in the afternoon, and I figured I’d get someone to talk to me. I was told they were preparing for a party and no one was available. I spoke to a lady in the lobby who lived there who wished she had the money to live elsewhere because they raise the rent and things are not good with the new management. I don’t plan on going back to talk to anybody. I will probably choose another place for my dad with all the negative energy in that place.

I have a family member in Memory Care and the care is abysmal. No assistance with personal care for residents in a memory care facility... I have to shower my father myself and make daily visits to clean his room and at times even the floors and bathroom myself! Clothing, linen and towels have disappeared from my father's room, even though they're clearly marked with his name. Some caregivers are not even proficient in English, using phones to translate when communicating. How is this appropriate in a Memory Care facility? Very disappointing experience for our family. I'm grateful that we live close to the facility and are able to supervise my father's care.

My mom has lived at Spring Haven for several years and has recently been infested with bed bugs. Roaches have been an issue for a while but they can’t seem to get rid of them. They are in moms kitchen and bathroom. My biggest concern is the bed bugs! They are everywhere in the facility!! Beware! Don’t move into Spring Haven because they will try and charge you for pest control when it’s not your loved ones fault! They have done a lot of renovations but I’ve still seen them in the dining room.

Stay as far away from this chaos as you can. It starts at the top. Turnover is rampant. It’s an us versus them community. There is no respect or empathy. Credentials for aides is non existent. Workers do not respond, even to the alert system. I personally witnessed a man fall to the floor and the available aides barely looked up from their cell phones. The general manager is caustic at best. What ever happened to managers wandering around the facility saying hello and chatting with people. I’ve led a great professional life and I’ve got to say this was the worst experience of my life. Hold your loved ones close, they may be afraid to say anything.

Bayside has turned into a nightmare. The room was not cleaned upon move-in, and some fixtures needed repair, even though they had a month before scheduled move-in. None of the staff that was on board when we arrived is there now - turnover is incredible. They charged for services not provided to the tune of 3k in a 6 month period, with no attempt to rectify. He was charged for one month twice and incurred bank fees as a result - not reimbursed. Emails and phone calls go unanswered. Reported to BBB and they neglected to respond to the complaint. No PT options in-house and because they are not paying providers, care levels are decreasing and are unacceptable.

Overall my experience with this community was not good. We were not told that one resident rents the room, and the other rents the living room and they share a bathroom/kitchen. The facility was not clean and the staff was not helpful. The facility looks very dull and not a homey feeling. This community needs major improvements. However the staff at the door are very friendly.

There was no chatter between residents in the dining room during our visit. The residents didn't look happy. Some of the 1 bedroom suites had 2 doors to the hallway, and this was concerning for us. The staff were nice that we met with.