Titan SenQuest

Nice place. Good range of options, ages of residents, and friendly personnel. This is a good possibility.

Very nice set up. Offers alot of amenities, but also meals and was not really looking for that extra.

Very nice, friendly. Director helped alot. Open air facility with a variety of things to do. Clean and looking for ways to improve.

Seems like best option. Rooms aren't as nice as Oakmont--but programs and memory care seem adequate.

Very nice and a possibility.

I would recommend Pine Ridge of Hayes to others.

There are some staff that are really good at what they do. However, they are having some staffing issues at this time. My loved one is very picky with food and does have some issues with it for time to time. They have not been able to have a lot of activities due to covid. They have Bingo and also had a time where my loved one was able to get her nails done.

We toured this community and it seemed like a friendly and inviting place.The staff was compassionate and nice very helpful and knowledgeable. The community appeared well cleaned and maintained. It appeared that they offer different events.

I was not very impressed with this community at all when I was looking for my mother. It is one thing to look nice out the outside but when the quality of care is poor that speaks volume to me. There was residents who where waiting for a while for any kind of help from there room buzzer and no one ended up coming. That was all I needed to know and they I realized that this place was not the right fit for my mother in the end decision.

Everything here has been good. The only problem we have been experiencing is getting my mother's medicaid earned out. Besides that, I have no issues really. The facility is nice and clean, the staff seem to genuinely care about the residents and placing my mother here seems to be a good decision.

My parents really seem to like the room and the people working there

The cleaning crew is rather slap-dash, very light cleaning. The food can be pretty sketchy, good sometimes and not very good otherwise. The staff are very friendly and helpful. If anything, the apartment size was the selling point for my mother. As a one bedroom apartment, it's twice the size of some other places I saw.

The memory care unit has a nice staff but residents are allowed to enter other's rooms. I'd like to see better supervision and more activities like church would be nice.

Cannot comment on activities because she doesn't participate - food is subpar - not exactly cooked healthy - cleaning in past was great but recently the new cleaning staff hasn't done as good of a job on my moms apartment. Building is dated and needs updating.

There aren't a lot of options, few reminders and communication, my mom lost her cellphone. They just made a note, no support looking. They don't remind residents of activities they just have it on a board. And the activities are less than amazing. However the price is affordablish and the food is basic but not terrible. My moms level of care now is being met however if her need increases we will move her to a better facility. At least she is being treated nice and not being neglected. She is safe. Most of that tho is attributed to that we have her with a roommate

The person that helped us at Brentmoore was [name removed]. She showed us around and was so great to my mom. She was one of the main reasons my mom selected Brentmoore. She made my mom feel so welcome. The day we moved in we found out that [name removed] was no longer there with zero explanation and the new person could not answer any of our move in questions. The new person is kind and wonderful but my mom was so upset that [name removed] was gone and it has been an on going issue for her. She felt like [name removed] was going to be someone she could talk to about things and Sarah was so assuring that she would be there to help my mom. I asked the other residents what happened to [name removed] and no one knows. Our move in day only one elevator was working so it cost us an extra $400 to move in because it was by the hour and the moving guys were having to share the elevator with the residents. They offered to move us a different day but the moving company was booked for over a week and I was only in town for the weekend to help her. My mom had not been a fan of the food. But to be fair she had one meal she didn't like and then didn't go back for weeks. She did have a salmon salad she said was excellent. There is not an area that she can just go and purchase food outside of the hours of the meals and she is missing the short windows to get food. The water has been turned off three separate days since she moved in a month and a half ago. She is not a fan of the water being off so often. I also know that the first 3 month are difficult to adjust too and she has had her house on the market and going back and forth. I'm hoping she settles in better once the house sells and she can focus all of her attention at her current place.

The person giving the tour was very informative and professional. The size of the units was generous compared to other places I looked at it this just wasn’t a good fit because there was no good places to walk or sit outdoors. The halls felt dark.

Staff is good, parents like the food, apartment is nice, the situation with the broken elevators is concerning. My parents are basically stuck in their room waiting for meals. It is a long walk for them on the opposite wing. There isn't much communication about when it will be fixed. They're quite confused about it all and so are we as family.

The food is ok. The staff is ok, sometimes they are not quick enough to respond.

The director [name removed], did not accommodate my sister who had a brain tumor and brain surgery. He kicked her out without a consultation from the rehabilitation facility or discussion with the family. I would not recommend Evergreen Estates.