Thrive Senior Living

Overall I think things have gone very well with Savannah Commons. The facility itself is clean and well kept, and the staff have all been very friendly and helpful. The only complaint I've heard from my loved ones is that they didn't have any option when it came to what company to use for the phone service (they wanted to stay with their original carrier but had to switch.)

Clean,larger apartments/rooms. Spoke with friendly staff and residents.

Very warm and friendly environment for my father. Apartments are a nice size and very affordable in comparison to where we live now.

Courteous and detailed staff. My issue is not with the administration. It's more about updating the facilities. Minor updates such as cleaning, painting, and possibly new carpets in some of the public areas.

The staff at The Social is fantastic! But according to my mother and father, the food is really awful most of the time and I think the place really needs a makeover. It just doesn't feel clean and the elevators are always broken.

Room cleanliness ... it doesn't smell very fresh most the time ..wonder about how well they are cleaning the bathroom. The food may be getting better. Breakfast was always cold several months ago. I hope they are improving. The assistant director at the springs assisted living bldg always responds to my requests. I appreciate that.

The residents seem nice but lots of them, my mom included don't really participate much. I think the residents may be a bit older here than some of the "active retirement" communities. I would definitely caution people when they are looking at the price because they will tell you one price then jack it up in 12 months, be wary of the pricing and do your research. The management doesn't care they just expect the family to pick up the tab if the resident can't. Their staff (front desk, kitchen) are the best though super friendly.

Staff - 4 front desk and 2 management and dining room staff. There are problems with maintenance and employee turnover. The entire building is infested with roaches.. Definitely not worth the money. I am presently exploring other living places but definitely not a senior living facility. I am disappointed that i have to move again but I won't stay here.

My husband has been a resident of Thrive for almost 1 & 1/2 years. He started out in regular assisted living, which was fine. He was moved to Memory Care & immediately took a precipitous nosedive in his cognitive condition. After almost a year, I can say that the memory care programming & care has been poor. Now, with probably only weeks to live, the administration has deemed my husband’s needs too great, & has given me 30 days to find a new placement. Thrive at Brow Wood does not honor aging in place standards as most facilities in the area do. I do not recommend.

The experience has been okay. I picked them because they had the lowest cost.

The food is horrible and our loved one never went to the activities so we have no idea. It is not worth the money. Hall floor carpet was filthy outside building was dirty. Hall smelled of urine all the time

The med tech staff for the most part are responsive, and show care and empathy. The non med staff turns over to much. They cannot perform basic tasks like doing simple laundry. The food is terrible. High starch, low protein, small portions, etc. they do not respond to feedback about the poor quality of meals and serve the same thing over and over

My loved one is currently a resident at Rockbridge Oaks and overall our experience at this facility has been okay. We did the move in process ourselves and it went fine. They were great about getting insurance approval, though. The nursing staff has changed over and hasn't been calling when there is a change in my loved one's condition. The Chef quit and there has only been one choice for meals. The food had been really good until then. I would recommend Rockbridge Oaks if your family member wants a clean, new, beautiful facility and they don't need any care other than meals. The cleaning service is inconsistent and we have been washing bedding and vacuuming for our loved one.

They have an amazing place that is beautiful, warm and inviting. The staff that does the day to day is very friendly. The residents are really sweet. They have an incredible outdoor space and do tried to make fun things happen throughout the summer. However, this is a new facility and with any brand new place there are some bumps but overall we are happy. I do wish they had more activities for the residents. I also wish they had their shuttle service available to take residents who can't drive to and from appointments. Since this is a brand new space, getting permits for things has been a bit of a delay and hassle. But they promised us it is coming soon! The food is not what it should be as of today. They have limited menus, quality is below average and very expensive for what you get which is a little disappointing. Hoping it gets better now that the place is getting fuller with more residents. Overall, though my loved one is thriving, and their quality of life is 110% better being surrounded by people their own age and being able to enjoy indoor and outdoor spaces in a safe environment. I def recommend Thrive at Montvale.

This community was for peole that are up and moving and getting around. It was not for an older crowd and it was very modern, seemed to be more like a 55 and up.

They appeared to really take care of and care for their residents. They are good with staying in touch with residents providers about their care.

The memory care nurses aren't wonderful. Some are very good. Others don't speak English and are mean. It's awful. Especially if you don't have any family member or an advocate. Memory care is adequate The activities for memory care were better until the last activities director retired. She said she'd stay until the found a replacement. And they just said no thank you and said leave now. They're all about the bottom line. Nickel and dime everything.

Most of the comments are regarding the staff. They could be more alert and attentive to the patients. The RNs and LPNs plus train medtechs do a great job covering several budings. Food is good but not hot. Rooms are kept clean. Most of all the Aide staff could use a good refresher training.

Make more than one trip. Take time away from staff and see about getting feedback from residents. Speak your mind when dealing with staff and stand firm when you are right. Staff tends to talk around issues instead of dealing with them. You can't file a complaint without giving your name. That is another way of not having to deal with issues.

Positive: State of the art facility. They have a variety of activities. Yet, you have your own space/apartment. Secure facility. Negative: staff lacks communication. 1st day/move in: Welcome packet not received. Clueless about dining times/protocol. Maintenance/Work order system: poor