Thrive Senior Living

My mother-in-law who is 92 is currently suffering from dementia. My wife and I looked at Savannah Square and had placed a deposit on an apartment in their independent living section which we thought was absolutely beautiful, but after seeing my mother-in-law's condition when I went up to New Jersey to bring her down here we realized very quickly that she was currently unable to be truly independent. We found the assisted living facility at Savannah Square not up to the five star rating that I would certainly give their independent living facility. The assisted living building at Savannah Commons was more what my wife and I thought the assisted living facility at Savannah Square should have been. To be honest, it was a difficult decision, but I think we have done the appropriate thing for my wife's mother. My email address is listed below in my name field should anyone wish to contact me.

I think that someone needs to know about activities that are available, specifically. It can get pretty boring around here at times, if you are not interested in the activities that are available.

The place seems run down a little, needs paint and baseboards fixed, Moms has a studio, Not updated, it's obvious it's an older place. They say they check on each resident daily, but my Mom was sick in bed for 4 days and nobody checked on her. They also moved my 81 year old Mom to a room with only a bed, no TV, no chair, no furniture, just a bed. They are nice to a point, they always seem to be in a hurry, I think they could be a little more compassionate. Food is fine. They have a lot, my mom doesn't partake in activities. It was great at first, my mom was there a month and they raised the rent $[removed], and they never told me or my Mom, we noticed it on het account. We at told thru raise the rent annually 4%-7%. For that money I feel the staff and building can be a little better. They say they clean the room biweekly, but they skip weeks, they also don't clean the entire studio, they don't dust or do the floors.

This is a beautiful facility with nice apartments for independent living. All staff members are very friendly and helpful and go out of their way to ensure that you are happy. There is a list of activities each day including movies. If your family member is not social or outgoing it might be more difficult to adjust. The dining room seating is very “clicky”. Overall this is a great place but very expensive.

The staff is so lovely! We always see the same pleasant faces. The building is CLEAN - and its smells clean. The dining room is cheery and the food is varied and cooked well (albeit maybe not exactly like Grammas). There is a lot of effort to keep residents active. Medical and pharmacy needs are Ssslllooowww... (Although routine care is excellent.) But if you need anything of an urgent nature (UTI) then carry them to urgent care. Otherwise you are at the mercy of labs that take days to run.

Memory care is limited with the services they can provide. Most residents there are high functioning or have family members who visit every day. I had to move my mom as her health declined because their solution was to increase her bill because she needed a higher level of care. They also had a difficult time keeping staff.

We've been happy overall with Thrive. It took a while to understand all the procedures, rules, and how to get things done but now that we know those things we're able to work within the system well. They could use an onboarding guide or something to tell the family and resident how to check out meds, get laundry done, get seen by resident doctor/CRNP, etc. Staff and food are great and my Mom is very happy with both. Meals have two mains choices and the food has always been very good. Lots of activities during the week but that goes down to just a few on weekends and holidays. Facility is nicely appointed, and pleasant. Apartments are also nice, large baths and closet. It's not a big place which is a plus - easy to navigate. Price is competitive for the service level.

Thrive has recently changed their administrative leadership so hopefully things will begin to change for the better. They definitely need to improve on the food and beverage and the administration. The person running the billing office is terrible. The left hand doesn't always know what the right hand is doing. Many things are frustrating, but my mom seems very happy. The large $$ increase has made us have to come up with a plan B for continuing care; her resources are not endless, and therefore, if she needs memory care, we will have to move her. My mom is on the welcoming committee and often takes people to lunch/tour who are looking at Thrive as a potential home! The front facing people are wonderful and treat my mom like family. She's very happy and takes part in many of the activities and has made a nice core group of friends. Thrive has got to be one of the most expensive places in Bergen County though.

Everything has been good except the food. They have new culinary staff, so hopefully that will improve. We especially like the enclosed courtyard where our loved one can enjoy being outdoors. So far we have always seen staff available there to let her out.

The new hire for the activities in memory care has been awesome! The majority of the staff =great, compassionate and empathetic. I thank God my mom lives in independent living and is there to advocate for my dad

We cannot rate the care services because we are in the independent living center. What we like the most about The Social at Savannah is the management and the people as a whole.

My experience overall has been positive. It's difficult however for me living out of town and trying to check on her to make sure all is going well. Whenever I call, I do feel I get good information from staff and the nurse. One thing I'm picky about is wanting them to fix her hair daily. Not necessarily a salon-type style but just a quick day to day look. For whatever reason, they do not stay on top of this. I bring it up often. Some of the pricing areas/supplies seem a bit high but there is no way for me to accurately know or keep track of items needed monthly. I would recommend Thrive and always voice any concerns with the staff.

Staff is friendly and they provide the services they stated when mom moved it. I would recommend The Social at Savannah to others looking.

High amount of fried foods. Not really a heart healthy diet. Seem to ship residents off to emergency room on minor incidents. Then very difficult to get people back to there residency.

I would tell a friend,it's a tad expensive but worth it for peace of mind. We chose Thrive because[name removed] was amazing and they helped Grampa get in a room just up the elevator from Gramma. They made them feel so welcome and even rolled out a red carpet upon their arrival. We love that place

Overall it's a good place, however the dinning was there Achilles Hill. [name removed] at the front desk is very helpful and friendly, activities were great and of course, fellow residents. It's a good place, I miss all my neighbors for sure. Every place has their inherit problems. Where I'm now is closer to my kids and their children.

Warm atmosphere, has three levels of care (Independent, Assisted, and Memory), and seemed lively and other residents positive about the place.

Good overall place. Better than most other options. I would recommend to others.

My visit here was pleasant.

Everyone seems to be doing their jobs. Sometimes the laundry gets mixed up. The room is clean and meals are good!