Thrive Senior Living

My mother-in-law who is 92 is currently suffering from dementia. My wife and I looked at Savannah Square and had placed a deposit on an apartment in their independent living section which we thought was absolutely beautiful, but after seeing my mother-in-law's condition when I went up to New Jersey to bring her down here we realized very quickly that she was currently unable to be truly independent. We found the assisted living facility at Savannah Square not up to the five star rating that I would certainly give their independent living facility. The assisted living building at Savannah Commons was more what my wife and I thought the assisted living facility at Savannah Square should have been. To be honest, it was a difficult decision, but I think we have done the appropriate thing for my wife's mother. My email address is listed below in my name field should anyone wish to contact me.

I think that someone needs to know about activities that are available, specifically. It can get pretty boring around here at times, if you are not interested in the activities that are available.

The place seems run down a little, needs paint and baseboards fixed, Moms has a studio, Not updated, it's obvious it's an older place. They say they check on each resident daily, but my Mom was sick in bed for 4 days and nobody checked on her. They also moved my 81 year old Mom to a room with only a bed, no TV, no chair, no furniture, just a bed. They are nice to a point, they always seem to be in a hurry, I think they could be a little more compassionate. Food is fine. They have a lot, my mom doesn't partake in activities. It was great at first, my mom was there a month and they raised the rent $[removed], and they never told me or my Mom, we noticed it on het account. We at told thru raise the rent annually 4%-7%. For that money I feel the staff and building can be a little better. They say they clean the room biweekly, but they skip weeks, they also don't clean the entire studio, they don't dust or do the floors.

This is a beautiful facility with nice apartments for independent living. All staff members are very friendly and helpful and go out of their way to ensure that you are happy. There is a list of activities each day including movies. If your family member is not social or outgoing it might be more difficult to adjust. The dining room seating is very “clicky”. Overall this is a great place but very expensive.

Memory care is limited with the services they can provide. Most residents there are high functioning or have family members who visit every day. I had to move my mom as her health declined because their solution was to increase her bill because she needed a higher level of care. They also had a difficult time keeping staff.

Thrive has recently changed their administrative leadership so hopefully things will begin to change for the better. They definitely need to improve on the food and beverage and the administration. The person running the billing office is terrible. The left hand doesn't always know what the right hand is doing. Many things are frustrating, but my mom seems very happy. The large $$ increase has made us have to come up with a plan B for continuing care; her resources are not endless, and therefore, if she needs memory care, we will have to move her. My mom is on the welcoming committee and often takes people to lunch/tour who are looking at Thrive as a potential home! The front facing people are wonderful and treat my mom like family. She's very happy and takes part in many of the activities and has made a nice core group of friends. Thrive has got to be one of the most expensive places in Bergen County though.

Everything has been good except the food. They have new culinary staff, so hopefully that will improve. We especially like the enclosed courtyard where our loved one can enjoy being outdoors. So far we have always seen staff available there to let her out.

The new hire for the activities in memory care has been awesome! The majority of the staff =great, compassionate and empathetic. I thank God my mom lives in independent living and is there to advocate for my dad

We cannot rate the care services because we are in the independent living center. What we like the most about The Social at Savannah is the management and the people as a whole.

My experience overall has been positive. It's difficult however for me living out of town and trying to check on her to make sure all is going well. Whenever I call, I do feel I get good information from staff and the nurse. One thing I'm picky about is wanting them to fix her hair daily. Not necessarily a salon-type style but just a quick day to day look. For whatever reason, they do not stay on top of this. I bring it up often. Some of the pricing areas/supplies seem a bit high but there is no way for me to accurately know or keep track of items needed monthly. I would recommend Thrive and always voice any concerns with the staff.

Staff is friendly and they provide the services they stated when mom moved it. I would recommend The Social at Savannah to others looking.

Overall it's a good place, however the dinning was there Achilles Hill. [name removed] at the front desk is very helpful and friendly, activities were great and of course, fellow residents. It's a good place, I miss all my neighbors for sure. Every place has their inherit problems. Where I'm now is closer to my kids and their children.

Warm atmosphere, has three levels of care (Independent, Assisted, and Memory), and seemed lively and other residents positive about the place.

Good overall place. Better than most other options. I would recommend to others.

My visit here was pleasant.

Everyone seems to be doing their jobs. Sometimes the laundry gets mixed up. The room is clean and meals are good!

As a new facility, At Home Senior Living Thomson is working toward stability and growth. Move in procedures were easy and location is convenient for our family. As with many facilities, AHSL is still working towards smooth procedures given all the variables with assisted living.

I am a resident who resides in the Independent Living community at At Home Senior Living. I couldn't ask for better neighbors. We all help look after each other. Even though we live in the Independent community the staff checks on us all daily. My favorite day of the week is Wednesday. That's the day we play BINGO and I am the caller!!!

The residents at the Social at Savannah are so friendly. The staff are professional, welcoming, and nurturing. The facility is well maintained and the services and activities are enjoyed by my loved one.

Improvements: New residents are literally at sea as they are left to fend for themselves. We didn't know where anything was, what abbreviations were on calendar, etc. I asked if they had ambassadors and although I finally found one she couldn't answer most of my questions. She said they all did different things! Location of different activities was a problem as abbreviated on calendar. I finally walked all 4 floors to see where they were. Some things that are mentioned in Brochure are not available. Many are resident oriented which often leads to non inclusion of new residents. Food is a big problem. Just had lunch. Dining room was crowded. Lots of new residents and no place to put them. Service was not great! 1. Poor nutrition 2. Portions are very skimpy unless it is potatoes or noodles. 3. TV IS EXTREMELY OLD. Doesn't even have guide to show what programs are on! (we weren't aware of this until we moved in. They had a list of 100 channels in brochure but didn't mention it was severely outdated!) This data should be available before signing contract. If we want to know what is on we have to buy a TV Guide. The biggest problem with us is noncompatibility with DVR and inability to get other servers that we could use because of the antiquity of the system. On the plus side it is included with rent.