The Opal Senior Living

This place has become a disaster in the past year. It is understaffed, dirty, and poorly managed. The dispensing of medicine is often haphazard. This assisted living facility is not the same as it once was when it was called the Summit.

They put two fentanyl patches on my mother and denied it. My sister found saw it after the fact and they refused to admit it or take responsibility. They could have killed her and their mistake caused a major incident. We had to move her out shortly after moving her in. There were problems from the moment we got there. The room was nothing like the one we were shown, especially since it was located very close to a loud group who met for happy hour and drank wine daily. We could hear them quite clearly through the door and as we tried to settle in we were told this loud group complained about us talking. My mother was there for a respite and she was lucky to get out of there alive.

It is shocking what has happened to this place. It is dirty, understaffed, and the food is bad. No one seems to be in charge, and it was often difficult to find help for my mother. I don't blame the workers as they are underpaid, untrained, and overworked. The new owner has allowed the situation to deteriorate. The residents deserve better than this!

Every time this facility has sold the condition has worsened. The last time I visited there were light bulbs out in the dining room which was horribly understaffed. I was told there was only one person to clean the entire three story building. Finding staff to assist the residents was impossible. The whole situation is awful.

We have had a horrible experience with this facility on the assisted living side. The care is very minimal, the hygiene care is terrible if your loved one needs help with bathroom needs. Yes the staff has been there a long time, but they also have become very complacent in their jobs and it seems they are above reproach with any complaints. I would never recommend this facility for your loved ones care. There are way to many options out there to give this facility the time of day. I normally do not give bad reviews but I do not want another family to go through what we have with the unacceptable care our loved one has been given. They also do not keep the residents rooms cleaned and the bathrooms are not kept clean. A very unsatisfied family.

this place is awful I would not let my dog stay there the food is worse than jail food it is straight out of a can it is very cheap the place smells bad and they have nothing but housekeepers there pretending to be nursesI would highly recommend that you look elsewhere for more suitable care for your loved ones as this place is not fit for any human to be treated like that

This is a real disgusting place to live. The rooms are disgusting and they reek of a foul odor. The staff is underpaid and definitely unhappy with their positions. The owners are money grubbing green eyed monsters who will not put the money they get from the elderly back in to the facility.

My mother lived here for about 1 1/2 years. I found the cleanliness declined but more importantly the supervision of residents declined dramatically during that time. Some residents were aggressive and left in supervised. [removed] Needless to say we found a new facility and would not recommend this place

Turned in our 30 date notice to vacate the facility within a week and a half. Food is fried or frozen, cold, and eating times are not conducive to anyone. Breakfast is at 9:00. lunch at 1;30 and supper at 5:30, however the residents are asked to get to their tables an hour prior to that. Service in the dining room is terrible, never mind they don't even fill up the condiment trays at the table. My mother never had anyone approach her about changing her sheets or wash her clothes. Getting them to empty out her commode took over 10 days before they finally got a system that wasn't at 4 or 5 am in the morning or not at all. Then we had to instruct them to WASH out the commode bucket. I could go on, however it would be more of the same I spoke to them about these issues daily. I never raised my voice even though everything I'd been told about their facility was not entirely true. Paid for the month of OCT. and will bring my mother home with me until her new place is ready.

I have had a difficult time with billing. Many incorrect charges and long time to fix-still in process. They cannot seem to keep staff-are short staffed routinely. This leads to many problems-from delayed med distribution to dirty bathrooms to slow meal service. They charge a lot for any extra service. They allow smoking on patio for residents and staff smoke outside side door.