The Opal Senior Living

The community has been very caring and responsive. And the grounds are very clean, orderly, and aesthetically pleasing.

The Pavilion of Downtown Venice has cared for my dad for 7 years. The building is a landmark which offers an “old world” feeling. The staff is caring, patient and experienced. They can deal with any and all situations an elderly person can have. They communicate with family members in a timely and professional yet compassionate manner.

A nice facility. It's more modern than most. It's kept clean. In the time my loved one has been there, she has acclimated well.

This facility had multiple floors and we thought that would be too confusing for our loved one as his dementia worsens. The common areas were also smaller.

It's been good for my loved one. She is happier there then where she was before. It's a nice place and has a lot to offer. It's a good place in general.

I toured this community and upon first impression it was very nice. I chose another community that attracted my interest more, it also had a better location.

The tour went well. This community was closer to home. I wish they had a balcony because that was the deal breaker for us.

The people here are very friendly. I know my neighbors. Everybody is of the same generation, and we share ideas and ways we've been brought up. I like it here and am very happy. I love my apartment. It's plenty big, bright, and sunny. Everything is very clean. We have a housekeeper who comes once a week for an hour, so she'll do the bathrooms and vacuum. It's very comfortable here. You get help when you need it. All you have to do is call. TV reception is questionable. But my big complaint is the food is just not up to my expectations. They don't have a chef, just a cook. Everything is packaged, brought in by truck. There have been times when the truck has not arrived, and then they have to scrounge to put something on the table. That's happened twice in the time I've been here so far. And that affects the value for me. If the food were good, I would say it's worth it. But the food is very poor. I did look around though and couldn't find anything better for the price.

If you can keep your loved one at home keep your loved one at home for memory care it can be tricky. They have activities like bingo, sing a longs, word problems and more for the residents to keep them busy.

When we first walked into Brookdale Spring Hill community and everything is just so pleasing to look at, very modern and very clean. It looked like a really nice place, very welcoming, bright, and open.

I love the staff. They make me feel welcome when I come to visit my client.

They're very cooperative and friendly. It's a very nice place and looks exceptional. It's decorated nicely, and they decorate for the different holidays. It's just a very pleasant atmosphere. I would live there myself. Really the only issue is the food is not up to par. My loved one and the other residents complain daily. I've complained to Truewood, and they say they have a new cook. But it hasn't improved with the new cook.

Love the food

I enjoy this place. It's my home away from home and meets all my needs.

Our family had an in person tour since it was referred to us and even though they were pretty expensive they were very will to work with us and accommodate our financial situation which we really appreciated, However the rooms just seemed a little dark and dreary.

I am happy here and have really made some good friends. The food is hit or miss but most of the time good. Staff very helpful.

The tour was nice but I thought the facility was too small and just would not be the right fit for my mom.

I am very comfortable. I love all the people here, everyone is always helping

The community is very clean, that is very much a 5 star, and based on our experience we would recommend to others.

Truewood by Merrill is a very clean community and the staff members are very nice. The meals and dining service is awesome, we are able to visit with our loved one and eat the same meals and not only do they cater to our loved one but also to our family. The residents are able to mingle in their own community and within their community they all have their own apartments, and their own dining room. Also when it comes to the value for cost they are up front with you about exactly what you are getting and you can even tweak it a little in case there is a service you don't need or want to pay a different way. Also another thing we love, is they allow families to stay over a night. We have a family member staying with our loved one for a week, and she will have her own apartment, she eats all the meals for free and can participate in all the activities, and it is not very expensive at all.