The Opal Senior Living

I would steer far away from Hampton Manor. We chose Hampton Manor for our mother with Alzheimers. We are her only advocate since she can no longer advocate for herself - hardest thing we would ever have to do. We bought into the family owned and operated nonsense.. Supposedly our loved one would be treated like it was one of their own. Do not let them mislead you like they did us. This family is absolutely cruel and heartless. Do not judge a book by its cover. I wish someone would have warned us!!

I don't have a relative living there but I had one experience with them from YESTERDAY [date removed]. While on vacation I am sitting outside a block away from this facility. A guy in our condo area is leaning out his 5th floor window and yells over to me asking if I could help this lady who fell down but who was blocked from my view. I get up and walk over and see her on all fours. I help to get her on her feet and she tells me was trying to enter our condo building thinking it's a Publix, she was pretty confused. I sit her down and I ask her where she lives and she knew she lived at the Venice Center but didn't know where it was at. It was A BLOCK AWAY, YOU COULD SEE IT FROM WHERE WE WERE STANDING. Not knowing it was a block away (because I live 1,100 miles away) I google it to get a phone number. I try to call them, no answer, I call back and a man answers the phone. I tell them I have Miss XXX and he says she indeed lives there. I asked if someone could come get her and he tells me he's a resident and maybe someone can come get her and he says he will tell someone. So now that I know where she was going and it is right by us my wife and I walk her back to the facility, this woman could barely walk. Upon entering we meet a girl that works there and she has this deer in headlight look on her face as we ask if she lives there and tell her we found her. She didn't seem to know that this woman lived there but the guy who answered the phone said she did. This girl was pretty concerned that this woman needed to sign back in and didn't really talk to us. The man followed us outside and told us the conditions there are pretty crappy saying people get food poisoning, wandering around at night and some other issues which I don't remember. If this is a memory center how the hell did this woman get outside? Why are the residents answering the phone instead of staff? So now 4 hours later as I am sitting in the airport to go home I get a phone call from someone from there asking if I called them. I explain what happened and she says she will look into it, 4 hours later, nice! If this lady has kids I'd pull her out of there immediately. The only rating I am giving is the overall which is a zero and as I have no other knowledge of this facility. Whatever Florida government body that watches over these facilities needs to inspect this place.

This place has become a disaster in the past year. It is understaffed, dirty, and poorly managed. The dispensing of medicine is often haphazard. This assisted living facility is not the same as it once was when it was called the Summit.

It is shocking what has happened to this place. It is dirty, understaffed, and the food is bad. No one seems to be in charge, and it was often difficult to find help for my mother. I don't blame the workers as they are underpaid, untrained, and overworked. The new owner has allowed the situation to deteriorate. The residents deserve better than this!

Every time this facility has sold the condition has worsened. The last time I visited there were light bulbs out in the dining room which was horribly understaffed. I was told there was only one person to clean the entire three story building. Finding staff to assist the residents was impossible. The whole situation is awful.

We have had a horrible experience with this facility on the assisted living side. The care is very minimal, the hygiene care is terrible if your loved one needs help with bathroom needs. Yes the staff has been there a long time, but they also have become very complacent in their jobs and it seems they are above reproach with any complaints. I would never recommend this facility for your loved ones care. There are way to many options out there to give this facility the time of day. I normally do not give bad reviews but I do not want another family to go through what we have with the unacceptable care our loved one has been given. They also do not keep the residents rooms cleaned and the bathrooms are not kept clean. A very unsatisfied family.

this place is awful I would not let my dog stay there the food is worse than jail food it is straight out of a can it is very cheap the place smells bad and they have nothing but housekeepers there pretending to be nursesI would highly recommend that you look elsewhere for more suitable care for your loved ones as this place is not fit for any human to be treated like that

This is a real disgusting place to live. The rooms are disgusting and they reek of a foul odor. The staff is underpaid and definitely unhappy with their positions. The owners are money grubbing green eyed monsters who will not put the money they get from the elderly back in to the facility.

My mother lived here for about 1 1/2 years. I found the cleanliness declined but more importantly the supervision of residents declined dramatically during that time. Some residents were aggressive and left in supervised. [removed] Needless to say we found a new facility and would not recommend this place

Turned in our 30 date notice to vacate the facility within a week and a half. Food is fried or frozen, cold, and eating times are not conducive to anyone. Breakfast is at 9:00. lunch at 1;30 and supper at 5:30, however the residents are asked to get to their tables an hour prior to that. Service in the dining room is terrible, never mind they don't even fill up the condiment trays at the table. My mother never had anyone approach her about changing her sheets or wash her clothes. Getting them to empty out her commode took over 10 days before they finally got a system that wasn't at 4 or 5 am in the morning or not at all. Then we had to instruct them to WASH out the commode bucket. I could go on, however it would be more of the same I spoke to them about these issues daily. I never raised my voice even though everything I'd been told about their facility was not entirely true. Paid for the month of OCT. and will bring my mother home with me until her new place is ready.

I have had a difficult time with billing. Many incorrect charges and long time to fix-still in process. They cannot seem to keep staff-are short staffed routinely. This leads to many problems-from delayed med distribution to dirty bathrooms to slow meal service. They charge a lot for any extra service. They allow smoking on patio for residents and staff smoke outside side door.