The Opal Senior Living

The location is great for me, it is right down the street from my work. We were also given a discount at move in which helped. One thing that really impressed me was the director had been continuously employed by the facility for quite some time. As far as I can tell the quality of care is excellent, one of the male nurses here especially has been great. My mom is enjoying the activities that are provided. The only incident I have had is with the checks, they cashed them before the date we had talked about and I was over drafted. They were very nice and apologetic when I brought it to their attention. I think the value for the money is better than other places that we looked into. Everything seems to be working out great so far.

It's always clean. Even though they ask me to call ahead before I visit, I don't. And it's unbelievable how clean it is every time I go in. Everyone there knows what my mother has been up to, which I appreciate. And they let me know of any issues that are going on. I've been very impressed. Mom says the food is okay, and they just got a new chef so that could be improving. They have a lot of activities, although she feels too tired to participate a lot. But she loves the music, and they bring in pets on Fridays. They have exercises, bingo, movies. She does what she can, which is a massive improvement over the last place she was at where she didn't do anything at all. It is expensive, but I think the cost is fair. I would recommend them to anyone.

Positive chang is noticeable over the last 6 months. New manager [name removed] is always out and about talking with residents, families, and staff. It's obvious that he cares about people and people respond to that. The team is working well together.

This is a nice community. The staff are nice and some of the staff are not as helpful as we have requested. We have found that some of the staff is not helping as asked. The community is very clean and maintained. The menu is appealing. They do offer activities for the residents that want to participate We would suggest that other familes tour this community for the care of a loved one.

My first impression was open, light, and residents were alert and curious. The staff are upbeat, hard working and engage in many different facets of resident care. At meal times all staff participate in the dining room from pouring coffee, juices and water to serving the meals at the tables. After the meal, walkers are redistributed to residents and those that require it are escorted. The community calendar is full of a variety of stimulating events. With a max of 40 residents, In two weeks, Mom is adjusting quickly and is regaining her confidence. She feels safe and interested in her new home. I can sigh with relief.

Good way to welcome mom who needed a respite while her condo unit was being fixed.

I am in sales so I don't like to be sold anything. The advisor who helped me was wonderful. She was always pleasant and stayed in touch without being a pain. She was right on about Brookdale. The staff is caring and patient even with the families. I just can't say enough nice thing about the staff. It is clean and very well kept.

Overall we're very pleased with how things have turned out at Brookdale Fort Myers. The facility itself is well kept and clean, and I like that it is such a small tight-knit community. Everybody knows everybody else! For the most part the staff here is caring, friendly, and accommodating. I have had a few issues with some specific staff members, but in general they do a great job looking after my loved one. I do think they could work on their communication a bit, there have been times where I have not been notified when appointments or doctor visits have been rescheduled.

We were happy with Brookdale. We aren't there any more, but it doesn't have anything to do with the place. We didn't have any concerns during our interaction with them. They were very nice, and did a good job while she was there.

Extremely pleaseant and helful staff. They make you feel at home. My Dad was quite comfortable during his time there and he is a difficult person to please. I would highly recommend this community.

My Aunt/my Godmother is at Sterling because The Residence at Timber Pines could no longer take care of her after she lost her leg due to her diabetes. I am very pleased to see the wonderful care she is given by all the nurses and aids at Sterling House. That place has really been a blessing to our family. The family atmosphere at Sterling House is wonderful. I am grateful that at this time in her life she has the highest quality of care that she needs and that she deserves.

Hire more help sometimes there is only one tech on the evening shift and it takes a very long time for them to respond. Most of the techs are very friendly and caring. A few are not. The food is great ten times better than rehabilitate facility. When you don't go to the dining room. They are supposed to bring it to your room. Most of the time they bring it with nothing to drink. A few times they never brought anything. When asked they said that the people in the dining room have priority. Then the rooms but if they run out of what was on the menu they don't bring anything else. The administration staff are great especially the manager she is top notch

We have been satisfied with them so far. We had a problem with rain water intrusion from the courtyard door, but they moved my loved one to another room which did not have any such issue. Otherwise we are positive about his care there.

The facility was clean and the staff were very friendly. My father's room was very comfortable. The residents appeared to be well attended to. The dining experience was mixed. While my father ate most of the food, he said meals were often served warm to room temperature. He would have preferred hot food served while still hot. However, overall, he had a good experience.

The facility is clean, staff is friendly and the other residents are very nice, welcoming, and help each other.

I think the cleanliness was great. I think the staff were friendly and helpful. I think the quality of care was actually a five It was above and beyond whatever was asked. Number five, administrative staff I don't really understand the question but they were good. The food was I would say a four it could be better but that's okay. Seven activities I would say It all depends because I don't think that [name removed] participated in many of the activities that were available.

They could definitely increase the number of activities. They don't take them on trips because their van has been broken down for a while. They also don't do daily exercises. What I like most is the staff is super friendly and very involved in the resident's lives. I also like that everything is on one level. I also really like having nurse practitioners and other providers visit my mom right there in her room.

[name removed], the marketing director, was very helpful and went above and beyond to meet our needs. The staff is friendly. Biggest concern for our resident is quality of food and the smoking area being a shared outside space which makes it challenging for those who don’t smoke and use oxygen.

I liked them a lot and wanted to schedule another respite but unfortunately they aren't returning my calls or emails. When I visited, it didn't look like all elderly folks and since my husband was [age removed]I didn't want him to realize he was staying at a nursing home type setting.

Friendly atmosphere. Accommodating staff, fun activities available to residents, Occasional trips off campus, and good response to maintenance.