The Blake by QSL Management

The thing that sticks out the most about Benton House of Augusta is the staff. They really listen to the concerns of the family. We have been very happy with the staff that take care of her, they even take the time to send me pictures of [name removed] doing the activities they do. I do think that they should have more movement for the residents during the day program. Overall I would recommend Benton House to others looking.

We toured Holiday Ashley Park during our search for an Independent Living facility for our loved one. This facility was very nice! Everyone was friendly, the facility was clean, and the food was good.

Our tour was great. The staff of the community that gave the tour were wonderful. We felt the community was not a good fit for our loved one, so we decided to go with another community.

The Orchard was also very nice. Their semi-private memory care room was also considerably more expensive than Madison Home Place's private room. I might very well prefer it for assisted living-if budget weren't a factor...The amenities at The Orchard also appeared to be better than Madison Home Place. However, my family couldn't very easily afford it. The only reason for a 4, is because the main person responsible for the tours was out. The rest of the team performed very capably.

It was new, lovely and bright with nice and differing common areas. They have a pool, decent activities, sales person was engaging, staff friendly, lots of people milling around, bistro for coffee, snacks, beverages and sandwiches. Beautiful courtyard and catholic service with communion weekly.PT and OT are very good, staff is very nice but they are understaffed as are all places and it can take awhile for someone to answer call bell. Facility is clean and well maintained but room cleaning is spotty. Residents are generally engaging. My husband is very happy there. Food leaves a bit to be desired but nice that dining is open all day and there is a menu you can always order from along with daily specials. Activities tend to be more female oriented, again all facilities have this issue.

The staff at Benton House are short staffed especially on the weekends. Our loved one doesn't always get her meds in a timely manner. When it comes to the activities they take trips to Eudora Farms (wildlife preserve), Atlanta aquarium, cookies to firefighters, bingo, hangman, happy hour, guest musicians, ice cream socials, At least two celebrations of some kind every month. We would highly recommend this community to other families looking for a place for their loved ones.

Be sure to fully understand the cost structure before moving in. But I think the staff and care are excellent. And it has been a good experience overall.

Our family had an in person tour with Magnolia Brook on Siegen and he community was very nice but it was significantly more expensive then the community we ended up picking for our loved one and they were completely full.

I toured Holiday Dogwood Terrace and everything was excellent at this facility! The facility felt very welcoming. The cleanliness, friendliness, and staff were all great.

General Observations: The sign outside reads 'Gracious Retirement Living. There is very little graciousness in this set up, particularly the operational policies. Without the support of the staff, Ashley Park has little to commend it. The basic bones of quality are here. National operations needs to consider the impact of their policy decisions from the Resident's experience.

There are a small number of apartments at Anthology, so my 91 year old mother has been able to make friends quickly. She is not overwhelmed. The staff is caring and willing to do extras for the residents.

We toured Holiday Deepwood Estates and the tour was good. However, the facility is very old, dark, and a bit depressing. The staff was nice and helpful. We just didn't feel it was the place for our loved one.

Haywood Estates is lovely. They're in a transition right now. The manager is new, and there is a lot of turnover. The ones who have left seem to be the ones who paid the most attention to the residents. Some of the ones they have hired have been good, but it's getting much more rules based and rigid than it was when I first came here. Dining needs work but is improving. The dining room is not very clean - I don't believe they sweep the floors but once a week. The salt shakers are often empty. And they are out of many condiments (butter, jelly, cream, etc.) The activities are not challenging enough, and I'm not a fan of Bingo. The therapy department that has a clinic here is wonderful. The beauty shop is good. I like my apartment. It has worked out well, and I really like how quiet it is. Overall I do like it here.

I needed to move Mom to Greenville from another facility out of state, as she is 93 and I needed her closer to me. Haywood Estates in Greenville is not the facility that the previous one was, but I can indeed see that they are making great strides in improvement, as Haywood has a new administrator. Mom's apartment is really lovely and spacious, but the staffing has suffered since Covid, as with all facilities. Mom's biggest complaint is that the food is not up to the standard that she is accustomed to. Again, the new administrator is making wonderful changes, but the residents have no kitchens, so they have no option but to eat what is served to them in the dining room. I do know that the administrator is working on that. I have eaten there with her, and it is okay, but the menu is limited. That is the only real complaint the I've heard from her consistently. Also, the location of Haywood Estates is terrific. It is close to everything (mall, grocery, entertainment and senior action) and they do most things very well... just the food needs improvement. That is very fixable.

They seem to be short staffed a lot. It has gotten a lot better in the last 30 days. All are very friendly helpful and nice.

I reached out to Haywood Estates looking for somewhere for my Dad. [name removed] was quick to respond with how Haywood could meet the needs and stepped right in to make him feel at home. My dad moved in [date removed] and the staff does care and makes and effort to address any concern that I have in a prompt manner. They offer many included and a-la carte amenities that you can pick and choose from with the care partners they have.

I like living at The Fountains at The Albemarle. The residents and staff are very friendly and helpful. The apartment is very nice, a good size, plenty of storage area. They provide a wide range of activities.

They have improved on the housekeeping schedule for laundry and bed linens. There could be improvement in choice of beverages with lunch and dinner.

This facility is very good. I've not noticed very much negativity. The staff are friendly and do work with you if there are any problems or concerns, which there's been nothing major for us. Communication with the family is very good. Housekeeping is once a week and pretty good. They offer a good variety of activities. They also offer transportation. I do like the idea of entering the building with a key fob. The only drawback is that you only get one card, but it's a regulation and I understand. I would recommend this facility to family and friends.

Every time we come to visit our loved one the staff members are always very friendly, and we love that residents are always up and out of their rooms interacting with one another. The meals and dining service has gone downhill some but we do know they are working to improve that. Our loved one does enjoy bingo ad when the library comes. She also enjoyed the day trip where they went out to lunch.