The Blake by QSL Management

Horrible food, no assistance at all. This is not a place to put your mother or father

Extremely unorganized – no one can answer important questions. Staff will state they will get information regarding the care of a resident, but they do not call back/provide answers. This facility also misrepresented the VA aid and assist funding, making it sound like it was a “given,” and would reduce the monthly bill by half. However, those funds are NOT guaranteed and are difficult to secure. Sadly, we found that out too late. There seems to be an overall lack of staff being able to answer questions and depending who you speak to you will get different (if any) information. My father has had to wait in line for a half hour to deceive medication and has waited for his meals. The longest wait was one hour. I would not recommend this facility. There are many out there that are much better organized, less expensive, and offers better care to its residents.

Management rented me an apartment knowing that it had no hot running water. I didn't find this out until I had moved in. I patiently waited but after two months, I still had now hot water. I moved out and requested a refund of my money. To date, six months later, I have heard lie after lie and I still do not have my refund. I contacted the region manager as well as the CEO and have found no-one that cares about what happened to me at Nouveau Marc in Kenner, La. I observed several other negative issues while I was a resident there. Please contact me before you or one of your loved ones consider residing there. I will be contacting the BBB an taking what ever other actions that I can take.

My friend's mother in law was there, it was horrible! Huge bed sores, found her laying on the floor, took pictures & talking to attorney. & $6000 monthly

Have friends who's Mom is here, (92 yrs old), terrible treatment!!!!!!!!!!! She's fallen out of bed several times, and has numerous open sores. Can't move her because no other facility will take her with open wounds. Awful, state shoud check this out!

Since the move to the community the general manager has been very rude to me. The staff are not attentive and do not communicate well with me or my loved one. The meals are not good they don't have any taste to them. The person that had me sign my contract with Whealdon Estates was very dishonest and now things have changed drastically putting me in a bad financial situation.

There are several good reviews here but they are older. My mother lived there for over 2 years. The care in the beginning was not the greatest. Laundry not done, linens not changed in the beginning. From early 2015 to now care went really downhill. Major cutbacks. Caregivers moved to the dining room to be servers during meals Not enough servers. Food quality very poor, residents waiting up to 45 minutes for meals when the mealtimes were only for 1 hour. Residents banging on glasses to get attention from servers that were really caregivers or care managers that were now called universal employees by the director, Sharon. Not their fault, management was trying to save money. They tried their best but management was into cost cutting. The dining room running out of items. The last straw was when the battery in my mother's door alarm went dead and no one changed it. If we were aware we would have changed it. She would wander and they needed to know when she left her room. She was found in the parking lot at 4 am by the person delivering newspapers bloodied and injured. Her last bed check had been 1 am so no one knew how long she was outside in the dark. When an email I sent to the director, the office of the CEO and the assistant director about issues there went unanswered except for Phyllis, the assistant director, sending me an email that things were better since my last visit and none of my concerns were addressed, we made arrangements for my mother to be moved. DO NOT Place your family member in this facility. Beautiful facility, bad management, too many cutbacks, employees trying their best but spread too thin. Find another well run facility.

HORRIBLE!! [remove] ED, ALC, HCC management need replacing. Revenue focused. Uncaring. Care staff discouraged from performing requests if ED and ALC cannot charge you. Maintenance is subpar. [removed] No feedback on any thing. Marketing makes sure you see the few positives, but they do not tell you about [removed] care services.[removed] You have to visit daily to make sure your loved one is surviving with minimal care. Have not had many good things happen with my loved one. Do not spend your money with SunDecatur. Corporate is revenue focused. HORRIBLE!!

My father was here in the memory care. The caregivers did their best but there was nothing that could be done as management let them go without supplies and proper staffing. I took my dad out after several years of this.

2br for 2 people - $4400 - $6500 / mo includes utilities and food, panic button in bath / bedroom - independent living - no nurse on site, kitchenette (no stove,) community laundry and community kitchen.