The Blake by QSL Management

There are several good reviews here but they are older. My mother lived there for over 2 years. The care in the beginning was not the greatest. Laundry not done, linens not changed in the beginning. From early 2015 to now care went really downhill. Major cutbacks. Caregivers moved to the dining room to be servers during meals Not enough servers. Food quality very poor, residents waiting up to 45 minutes for meals when the mealtimes were only for 1 hour. Residents banging on glasses to get attention from servers that were really caregivers or care managers that were now called universal employees by the director, Sharon. Not their fault, management was trying to save money. They tried their best but management was into cost cutting. The dining room running out of items. The last straw was when the battery in my mother's door alarm went dead and no one changed it. If we were aware we would have changed it. She would wander and they needed to know when she left her room. She was found in the parking lot at 4 am by the person delivering newspapers bloodied and injured. Her last bed check had been 1 am so no one knew how long she was outside in the dark. When an email I sent to the director, the office of the CEO and the assistant director about issues there went unanswered except for Phyllis, the assistant director, sending me an email that things were better since my last visit and none of my concerns were addressed, we made arrangements for my mother to be moved. DO NOT Place your family member in this facility. Beautiful facility, bad management, too many cutbacks, employees trying their best but spread too thin. Find another well run facility.

HORRIBLE!! [remove] ED, ALC, HCC management need replacing. Revenue focused. Uncaring. Care staff discouraged from performing requests if ED and ALC cannot charge you. Maintenance is subpar. [removed] No feedback on any thing. Marketing makes sure you see the few positives, but they do not tell you about [removed] care services.[removed] You have to visit daily to make sure your loved one is surviving with minimal care. Have not had many good things happen with my loved one. Do not spend your money with SunDecatur. Corporate is revenue focused. HORRIBLE!!

My father was here in the memory care. The caregivers did their best but there was nothing that could be done as management let them go without supplies and proper staffing. I took my dad out after several years of this.

2br for 2 people - $4400 - $6500 / mo includes utilities and food, panic button in bath / bedroom - independent living - no nurse on site, kitchenette (no stove,) community laundry and community kitchen.