The Arbor Company

Our parents became residents in December 2019 and their experience has been wonderful. The staff is terrific and the level of attention and care was everything we’d hoped for when they decided to make the move. The real test has been these last several months living under a pandemic. Atria has done everything to keep all their residents safe as well as engaged. We FaceTime with our parents on a daily basis. Although they, like everyone else during these days, would love to resume some of their usual activities - they are always sharing what Atria is doing to keep them and all the residents safe and healthy and to make this a bit less challenging. They praise the staff on a daily basis and are so appreciative of the social distancing activities the staff hold to keep them engaged and entertained. We enjoy going to Atria’s FB page to see some of the activities and to see pictures of our parents and their friends enjoying the efforts. Atria at Villages of Windsor was the best possible choice our parents could have made for this next chapter of their lives.

I am very happy living at the Atria during these difficult times. The staff is very accommodating and helpful. We have very exciting programs each day. Each day one of the first things that I do is check the Featured Events on our internal Atria Channel. I look forward to the physical fitness programs as well as challenging my mind with brain fitness. I enjoy the stimulating speakers like [name removed], it's a learning experience. The themed events are exciting and accompanied with related goodies. We have great classical music programs with leading opera stars. In the evening I look forward to the meditation programs which help lull us to sleep after a busy day. Being here is like being on a constant vacation.

I've already referred several people to this wonderful community. They took us all in like family. My mom passed in May. The staff is still reaching out to me, keeping in contact, and checking on us.

Arbor Terrace is a brand new facility, so it looks more like an upscale modern hotel. Some activities they had prior to COVID were organized outings they would take to the farmers market, and other bus trips. They also had arts and crafts, book clubs, movie nights and yoga. Pre COVID our loved one really enjoyed the food, however at the moment they are having to eat in their rooms so the quality of the food has declined a little. The rooms are like an upscale modern space and the bathrooms are very nice. It doesn't look like a hospital but a fancy hotel

I am a healthcare professional and this Atria property is second to none. I see a lot of different communities and this one is remarkable. Feels inviting and more like a hotel rather than senior living. It is definitely more costly, but worth it for the amenities, modern apartments and professional team.

The community is beautiful and has something for everyone. The team in place is amazing And goes above and beyond to cater to there residents needs. There team that handles activities always has out of the box ideas to keep everyone smiling and engaged. I’d highly recommend Atria Villages of Windsor to anyone looking for a beautiful place to call home.

A lovely community. Very large and upscale with a variety of amenities.

The residents who live here are so friendly and my dad has nothing bad to say about the staff. I love feeling like he isn't alone and that he has a life outside of just me. Villages gives my family the peace of mind that they always wanted.

My mom has been at the Atria Norwood for 3 months. It is a warm, loving environment. She is always happy when we visit, and she tells us how good everyone is to her. The staff is caring and always available to us, sending pictures and sharing what she is doing. We are so happy we found the ATRIA! A special shout out to [names removed] for always going the extra mile. You ladies are the best!!

The care our loved one has received is amazing, we truly could not ask for better. This is a beautiful facility, everyone there is wonderful. From the custodian to the director they are all amazing. This community is pretty expensive, but our loved one is really getting the best care, and the food they serve is fantastic. There hasn't been one thing we have complained about. Due to COVID they have broken down the community into small groups, and with social distancing they are still allowing the residents to participate in activities. They offer exercise classes, yoga classes, happy hour, bingo and trivia games.

We chose Arbor Terrace Middletown because when you walk in it is very comfortable feeling, it is like walking into your living room. The studios are smaller than most places we looked at, but she is always out doing activities so she doesn't mind. They are doing hallway activities and bring a lot of crafts for residents to do during COVID. I have eaten here and the food is very good, it is chef prepared. They have a menu with choices that the residents can choose from. The best part about the community so far has been how caring the staff members are and they keep a watchful eye on everybody. I would definitely recommend.

From the moment you walk in the door, this place feels special. Friendly employees, updated decor, and interactive residents. My aunt loves living here.

We couldn't be more impressed by the staff at this place. The building itself is lovely, but it's the people inside that make it a home. Grateful for all that they do.

Excellence begins at the top! [name removed], and her team including [names removed] plus plus has made my dad’s transition to Senior Living joyful for him and our family. The quality of the caring staff is impeccable. His apartment has wonderful amenities which makes living at Atria feel luxurious. Although activities and enjoying the dining room, the movie theatre, gym, pool and beautiful outdoor areas are currently curtailed, three meals are delivered daily and treats such as the ice cream cart, cocktail cart and other surprises help brighten the day. Atria is a lovely way to live! Most importantly, The Atria policies has keep their residents safe and secure. Before we decided upon the Atria, we visited five other facilities and upon seeing The Atria and meeting the staff, we knew nothing could compare. Thanks for taking great care of my dad and making us know we are part of your family.

I can’t begin to say enough wonderful things about Atria Villages of Windsor!! First and foremost, my grandmother is a resident here. I couldn’t be more thrilled with the compassionate care and incredible lifestyle Atria and it’s incredible staff provides for her. Second, l own a senior relocation company that assists seniors in their transition from home to assisted and independent living. I’m in many different buildings and one thing that’s a certainty is to how well run atria is! The sales directors work closely with me to ensure new residents have everything they need to be comfortable when they move. The executive director and assistant ED are so quick and responsive to any questions or needs l have for a specific resident or for my own grandmother. The rooms are clean, spacious, modern, up to date and have large kitchens. The food is top notch. The activity directors just rock!! Third, Maintenance department exceeds All of my expectations. They do work orders immediately. They go the extra mile to make sure my clients (and my grandma) are happy. The front desk staff also go above and beyond to keep the building running smooth. Lastly, I’m blown away by memory care. The staff are incredible with the residents. I’m there moving in new residents often and the staff always are warm and welcoming. I’ve been there a couple times when a resident is confused or scared bc they think they are lost and I’ve seen staff immediately attend to them to help them and redirect. It’s a warm, beautiful environment for anyone who needs the extra love and care and security.

Its hard to express the gratitude my family and I have for everything you have done for Mom during her life at the Villages of Windsor. The experience was personal as I was the one that found her new home after "extensive research". My wife a PhD chemist wrote the agenda complete with maps, spreadsheets, reviews and of course appointments. I was instructed not to miss an appointment or visit to find just the right place for Mom. I was diligent to say the least. I do believe you have a beautiful facility but the difference is the people. From the introduction to the several visits I made, the reception I received from the staff to the residence was overwhelming, at that point it was an easy decision to make. Consistency is everything. You and the staff are certainly consistent. It did not take many visits to make friends with Mom's neighbors. What a precious group of people, Mom has some very dear friends there. [name removed] you are a very special person and my mother spoke of you every time I called her. Keep sharing your gift.

My son chose Arbor Terrace Mountainside because he thought the facility was nicer and closer to my home than other places. The room sizes are small, but it is just enough for what I need. they also have other options on room sizes. The food has gone downhill due to the virus. The red meat has been cut down. I would recommend this facility.

This community has done an exceptional job, the staff is very attentive and they have been very proactive with implementing the quarantine requirements. This community is beautiful and so incredible. The staff was has been friendly and very helpful. Our loved one gets a good value for what they are charging, They have activities like water aerobics and sitting aerobics. She really enjoys the art classes. The food portions are good the quality of the food can sometimes be a hit or a miss, so that could use a little improvement.

I chose The Preserve at Palm Aire because I have a condo in this community. The room sizes are very generous. The food is on par, they have a chef that prepares all the meals. I would recommend the community.

When we first came to visit Harbor Chase we really liked how friendly the staff and the residents were. The rooms were very nice on the assisted living side. They were very spacious and more than adequate, however on the memory care side they were smaller but still adequate. The food in the main dining room was very good, but on the memory care side it was pretty bad, sometimes it would be cold and bland.