Tarantino Properties, Inc

Do NOT put your beloved family member here. This is a "you get what you pay for" facility! Though it may appear from the outside to be OK, once you enter it has a awful odor resembling urine/dirty diaper stinch that sticks to your clothing for hours after leaving. This facility is supposed to be secure and safe for residents with memory loss issues. Well the slide locks they use at the top of doors (other than the front door) will certainly do the trick huh!!? The Fire Marshall had to be informed of their "security" standards, which he remedied immediately by removing the slide locks! The staff, if you are so lucky to find one on a Sunday, is very dismissive, rude and unhelpful overall. Susie(?) a nurse assistant or whatever her "title/credentials" supposedly are, is the worst of them all. She has a "not to be bothered" attitude anytime we've needed assistance. I asked for help getting Dad a cup of coffee to enjoy his home baked cookies we brought for him and she blatantly ignored, was very rude and stalled in her actions to the point I had to ask the young man in the kitchen myself to get it! He was one of the two ONLY kind staff there,[removed]. [removed]. In our opinion, he is not treated with dignity, respect or concern for his care. Which brings me to the point of "The Rights and Responsibilities of Residents" that, by law is to be posted conspicuously. If you are lucky enough to locate where it's posted,(I had to ask a staff member to show me where it is), bring a flashlight and some glasses because it's in a dimly lit hallway typed in small font on old, dingy, papyrus looking paper!! Our intention is to get Dad out of there ASAP but unfortunately, we have to battle with the opinion of other relatives in order to do so. He has been there 2 (two) months now and has lost a lot of weight and appears to look a decade older than he actually is since residing at Reflections of Strasburg. When asked how is the food? He describes it as "typical institution" type fare, not a lot of variety and a common, daily staple is cottage cheese! Do yourself and your beloved relative a favor and scratch this place off your list to check out. Their Administrative staffs behavior is abhorrent, egregious, [removed] and intolerable in our opinion and experience thus far.

They are very friendly & helpful when they are selling their services. Unfortunately it is all talk. They say they can take your loved one to & from Dr. appts. Tues. & Thurs. however, the driver is only there until 1pm & they are too full & can't get you in. I gave them my loved ones medication & they did not give it to them & no one called me to let me know this. Medication has been incorrect for 2 wks now. The food is very bland & they wake my loved one up at 5am, yet breakfast is not until 8am. We asked for an emergency pendant & was not given one until 2wks in. Cost is over $4600/mo what does that pay for? Bland food, wake at 5am, incorrect medication, no transportation to Dr. appts. My recommendation......find a different place for your loved ones.

The staff puts on a show in the beginning but they are some of the most foul I have ever had to endure. My mother complained about how she was treated when we were not around and I just happened to walk upon a staff member being very rough while providing care to another resident. The staff just sits there on the couch on the phone unconcerned while the residents fall. The med team are not knowledgeable at all and Clarissa [removed] about any issue you speak with her about. The language and behavior when they think you're not looking is ridiculous. Very disrespectful med staff. I moved my mother out.

The nurse I talked to was very rude and was yelling orders to the workers showing very little respect. The building was nice and clean but the nasty attitude of the nurse was very off putting. I can only imagine how residents are treated if that's how you speak to your workers. My mother will not be going to this facility.

I was very excited about this facility for my parents since they have 2 bedroom apartments. But after doing some research I was very disappointed at what I learned. It seems they change management very frequently and there are a dozen complaints on file with the state. Even though it is very affordable I guess you get what you pay for.

My mom was only at Northglenn for a month before she died. Her health also declined very quickly during that time. There were a few vey caring caretakers, however, her final week, days and death were horrible. The lack of communication between Northglenn and St. Anthony Hospice was almost non existent. I often found my mom lying in her own pee during those final weeks. I asked for soft food trays the final week, and even the day she died, I found a solid food tray in her room. I was told she would receive her liquid morphine and lorazepam the last night of her life, or I would be called if it did not arrive, and neither happened. On the last day of her life, communication was so bad, two aides went in to her room with a wheel chair and wanted my brother to take her outside. Other ignorant things happened that are inexcusable. When I asked for the caregiver notes for the last four days of her life, I was ignored. My mom experienced a terrifying death, partly due to Northglenn's incapabilities.

Please be aware and keep your eyes open. The food is tasteless and small portions. My dad had a stroke and they never told us. My dad’s wound got infected with maggots while under their care. The communication was horrible. They don’t tell the truth.

Both my parents lived at Colonial Oaks. It is an overall nice facility and they do a great job of selling you on their services. Then it is downhill from there. After moving my parents in and after multiple requests, I was unable to get a copy of the countersigned contract. They suggested using OmniCare out of Nacogdoches for medications and never gave them the Medicare and AARP information and we are still trying to work through exactly how much is owed and how much insurance has paid. The medications were ordered and or shipped wrong and they dispersed too much of a medication causing significant issues with my mom, then started charging me more each month to take care of her. Again, without providing me any sort of countersigned contract or documentation. We are not sure of the long term health impact of over medicating her. The director, Lisa Gilles-Petruna, berated my parents and would no longer let them go on any bus trips or eat in the dining room. The team did not clean their bathroom, room or kitchen area. I had to go in once a week and clean. I gave notice to Colonial Oaks and it took a few emails to "negotiate" the final amount due. When I moved them out, Lisa committed to providing the care plan, medications and final bill. All we received was a trash bag of medications. Colonial Oaks never sent me anything and after a month of not receiving any response, I received a call from their collection agency. After the initial collections call, we were able to finalize the final payment. I would not recommend or trust Colonial Oaks.