Tarantino Properties, Inc

This was a wonderful place when I first brought my mom here a few years ago. But the place has deteriorated and the staff is leaving for other jobs. A company called Frontier has taken over and it is clear they only care about money. They have allowed the place to become shabby and the staff is clearly demoralized

My loved one's were residents at this facility. Contract staff, no name tags, no clue who was coming or going. Separate building so office staff is not engaged. A piece of my loved one's jewelry was lost/stolen.

They need to improve on everything. The new cook is horrible. They can improve on food, medication management, and how much they care about the resiedents. With care servcies, the pharmacy is horrible and they don't fill things properly. The nursing staff has no idea of what's going on, and the doctor's services is horrible. The head of nursing is really good, and is getting things done but not the nursing staff.

We were oversold on levels of care in a vulnerable time. The risk that we took everyday in caring for our loved one was horrible due to low staffing. I would never recommend the community to others. The caregivers are very sweet and very short staff. The administration is trash and they oversell what the care staff can handle due to the lack of adequate staffing. There is poor internal communication. Our observation is that the caregivers have no respect for administration and the administration has no respect for the care staff. There was never a working vehicle to be able to take residents to doctor appointments while my loved one was here. The activities director was decent at trying to get the residents engaged in activities. However, there were times that I heard from residents didn't know what they were watching. I wish the community would focus on the quality of care instead of quantity of residents. There were times that the residents would wait more than 30 minutes to get assistance after pushing the call button.

We toured with The Reserve at Katy and we were not very impressed. The facility was older and needed updates. It just did not seem to be well cared for. We were looking for something newer that was bright and cheery and that was not what we found here.

My Mother lived there for 4 years+ with 3 different owners. Sagora being the last one. When it was necessary for my Mother to receive more care than Independent living Sagora was very difficult to work with. The inspection of the apartment was so specific that they charged us for a paint job for small nail holes from hanging pictures. Though I returned the gate key fobs that we had (3) which we paid [fee removed] deposits on we were never refunded the money nor would they respond to repeated attempts to contact them.

I would recommend you check other communities in the area. I moved my loved one from another city, and because it was so far away they didn't do an assessment prior to my loved one moving in. They are charging for care that my loved one doesn't need. The director is stating they don't have time to do an assessment on my loved one still due to the staff turnover. The staff has had a turnover, and this has put the housekeeping into a place where residents are complaining.

Don't ever put anyone there that you love. We are moving our loved one out on Saturday. Within a month of being here, we received a call that they had a scabies outbreak in memory care. Within one week from the announcement, my mom had caught them and it was transferred to her from the caregivers. The same day I went to visit her and I was told by a caregiver that she was the only one there for 17 residents. The caregiver also mentioned that she didn't know if there was any help coming in to relieve her. I texted the director who was unware of the entire situation and if I wouldn't have texted her, she wouldn't have known.

The food keeps getting worse since I moved here. Portions are limited and if your still hungry that’s the way you’ll stay unless you keep food in your room.. At the last residents meeting the director, [name removed], ended the meeting because she said she was tired of our complaints. I am not over weight and don’t eat a lot. The director doesn’t have to eat this food, but she should have to for a week. See how happy you are with the menu [name removed].

This community was not as good as the other communities that I looked at and was the last on our list. It just did not have the vibe that we were looking for for our loved one.

This community can work to improve on their maintenance and overall cleanliness and house keeping. Also we have brought issues to their attention that is not being taken care of or followed through, also they have made changes to meals that we don't approve of.

Run. It's hard to get anything done here. The staff were very unconcerned about a theft in my room. They didn't even write it down or make a note of it or anything. Their attitude was like "So what?" To me, that's not a so what. That takes away my feeling of safety. They've changed ownership since I moved in, and things are really going downhill fast. This is an old complex, and it could be wonderful under the right management. It's laid out beautifully. You can go anywhere and not be out in the rain on the rainiest day. They have a pool, although it could be made easier for us to get in and out of it. But I don't feel like they know what they're doing. There are some very nice people who live here, but I've learned to keep to myself pretty much.

No. Noisy street with cars passing through to get to freeway. Still repairing apartments and areas due to freeze. Carpets very dirty. Not sure of the reason but they spoke to me at a table outside first. Saw bins of linens or trash at front area where I walked up. Saw trash bags in another area in facility.

Not a good place

rating questions above

I would want others to know if you are looking into Colonial Oaks at Vista that they have a serious issue with communication with family members. Also, due to COVID they locked the facility down and no one is able to come in or out to protect residents, which we understood. 4 months into COVID, my mother in law got COVID and she had never left, so they have no idea how she got it. When we tried to visit on her birthday, they were very rude about it even though we were sitting outside the window and they tried to give us a time frame. Overall, we are not having a good experience here.

High staff turnover. Until recently, the residents were without bus service to run errands, go to grocery store, etc. for an extended period of time. Now, they have borrowed a bus and a driver from another facility. Food is frequently of poor quality and small in portion size, per relative who is currently a resident there.

This is not a very secure facility as they don't keep a close watch on the residents. Residents can easily walk outside and away without anyone ever noticing and this happens frequently. They fail to take responsibility for their lack of actions and their lack of staff to fully keep an eye on staff members. Instead they attempt to put the blame else where such as the resident. They are also more concerned with getting as much money as possible and will over assess a resident actual status just so they get more money. The biggest complain residence have is the food and how slow serving of the food takes.

Today we just got word from my grandmother that [Removed] has left Greenhaven Estates. My grandmother is extremely disappointed just like other residents. [Removed] lightened up the room. She made the residents feel like family. Thank you [Removed] for everything You have done. We miss you already.

I have lived in Ukiah for 30 years and have worked in the medical community for over a decade, I am well aware of Mountain View Assisted Living. Being the only of its kind in the area, Mountain View has struggled; I know of three families now that are looking to relocate loved ones! While the staff that works there for the most part are wonderful people, the leadership of Corporate America needs some work. They seem to have a very difficult time keeping leadership in the building. The end of last year they were making head way in the community. Mountain View was lead by a woman named [Removed], that was making strides in the perception of the community. She was not "corporate", she had a genuine love for the building and the residents that occupied it. This was the first time that the medical community had taken note! She had taken over a building that was in serious distress locally, and began to make people re-think their stance. At some point this year she disappeared. I have heard through the grape-vine it was a "corporate" decision. They apparently don't know what they had, because since then they have fallen more from grace than ever before. Mountain View is lovely, the people that work there are angels; but whoever is responsible for that territory doesn't know how to mentor its leadership, and see the gold through the shadows. I hope they can find an equivalent replacement someday, or they are going to continue to see a harsh community perception. For [Removed]; I hope she has moved on and found a place that prizes community, respect, resident first mentality, and a corporation that can see the forest through the trees. For a building that prizes their website on resident satisfaction and community; they perhaps should find/keep leadership that promotes and lives that philosophy.