Tarantino Properties, Inc

The staff is not nearly as attentive as they should be, probably because they are understaffed. I think it should be known that in the memory care unit at night, there is no one watching and there were 2 separate men with dementia that entered my grandmothers room too many times to count and tried to get in bed with her. I know they have dementia and it's not their fault, but staff should have some sort of alarm system for those who roam the halls at night. I feel like the simply assisted living side of the building would be fine with the amount of supervision, it was just not simply enough for memory care. We stayed 2 weeks before moving out of the facility. It was an expensive lesson to learn

My loved one was not dressed most of the time, not checked on regularly, they would not use their military pharmacy and ordered medications from THEIR pharmacy (at an outrageously expensive rate), and I didn't believe that they were administering her medications as prescribed. Also , someone was supposed to be there 24/7 to answer inquiries but it was almost impossible to get anyone to answer the phone after and I would have to leave a voicemail for a return call, which was not returned, usually until the afternoon

I had a horrible experience with The Reserve. I would never recommend it.

My 93 year old neighbor who has dementia moved in February of 2024. She still does not have an emergency pendant. The staff is not friendly and no one speaks. I could not get answers to my questions regarding my friend’s care so I tried to email the Director who is there most of the times I am there but she is busy. She has yet to answer my email from April 2024. I am not sure she is getting bathed and often has the same clothes on for two days.

I worked with Knollwood Pointe for months before moving my mother in. On the front end, they really sell it well. Despite me expressing concerns over this and that, they assured me my mother was a perfect candidate for this facility. It should have been a red flag that before she even moved in there was SO much turnover in staff from everyone from the sales director to the executive director. Once she moved in, almost all communication ceased. I couldn’t get anyone on the phone to see how she was, ever. I had to authorize her simply getting Tylenol and couldn’t get a call back for days, leaving her in pain. It definitely wasn’t the level of care she needed, but as a whole the facility is understaffed and it shows.

I would not recommend this facility to others. The staff is not helpful at all. The food is mediocre. There are no activities, management is constantly changing and the cooks are always walking out.

My mother was there 14 days broken hip& bed sores...l dont know what happened during her stay but l hate it did happen l took her out . I understand they going to fall but bed sores after 14 day stay...l cried for days my mama 76 years old with dementia she is my whole life but this place wasn't right for her...all l will say is please please visit everyday make sure they are okay cause if l had just left her l don't know what would have happened l saw alot those 14 days that was really bad & that's why my mom is home safe with me...Please Please follow your first mind...the workers were very nice but l cant believe they did my mom like this they all were just being fake in our face the whole time....

This facility is poorly managed and coordinated by the staff! My loved one has been in the hospital multiple times since moving here. I do not recommend Harbison Shores.

unfriendly, rude, workers on their phones, never answers the phone . A Director who Never returns a call. Medication in found in the bottom of an empty boost bottle can't find a worker to ask what it.

The Reserve at Braeswood was formerly known as Colonial Oaks Memory Care. The name change ensued for unknown reasons.The address is the same as Colonial Oaks Memory Care.The nursing director and Executive director may have changed if this is truly another facility with different management. The activity director and sales/marketing team are very professional and courteous. Residents received the COVID-19 vaccine quickly with family permission.

They don’t do a well background check on their employees. Saw one of the employees smoking drugs, got her first and last name and she has aggravated assault arrests. We have family here!!! We need safe staff

We moved my mom in and they basically did not make sure she was eating or drinking. She passed away after only 38 days in this facility of severe dehydration and malnutrition. It was an extremely heartbreaking and disappointing experience. It was not what I had expected at all. Their staff were extremely inexperienced and did not know how to care for her. I would absolutely never recommend this facility to anyone

I didn't care for the community during the tour. The tour guides were nice. It felt the residents weren't as engaged as we wanted for our loved ones. During the tour it felt hot in the community and they had fans trying to keep the residents cool.

I never thought I’d be celebrating hospice services until today. Mom was moved to a hospice respite. This after three weeks of ER visits, calls to say she (89 years old with Alzheimer’s) is a “danger to self and others”calls to tell me she was not taking her meds, combative, not eating or drinking. Is memory care not trained to deal with these behaviors since they are most common with Alzheimer’s?? Do not believe that the have special memory care staff training.. LW’s response is to send the elderly to a geriatric psychological ward. I know this, not because anyone ever met with me in a care planning meeting or answered my multiple emails or gave me anything in writing to assist me with these difficult decisions as mom’s POA, but because today- at hospice, mom was happy. Mom took her meds, ate everything she was offered, was pleasant and content. Mom was treated with respect and dignity. Ask about visitation.Please ask questions and get policies in writing prior to admission.

My father was a resident here from [dates removed] Unfortunately as a result of an incident with another resident he was pushed down and received severe head trauma. He passed in February. We hold no ill will toward the other resident but the response of the facility after the incident and since then has been atrocious. After my father was taken away by EMS they never followed up to ask how he was, and repeated follow ups to obtain refunds for money already paid have been met with mostly silence. We have also since learned from family members of other residents that they have allowed residents of the Memory Care Unit to escape the facility on multiple occasions without notifying the family. While my father was a resident the overall care by the staff and responsiveness to our family was almost nonexistent. Anytime that we visited they acted like we were a burden whenever we had questions about my father‘s well-being. I would never recommend this facility to anyone.

I would not send anyone here! Terrible place to bring your loved ones!!!! the caregivers are wonderful, but they are very over worked and management do NOT care about staff. KItchen supervisor was charged with rape! New Executive director stole from residents last time he worked at Greenfield! this place needs to shut its door!

VERY unhappy with management. I they agree to whatever you ask, then once they deposit your check your loved ones do not receive promised amenities.. And decision makers do not communicate with you, they have staff who can do nothing call you and tell you what they did. Do not trust management and they need to be replaced ASAP.

Cancelled. No private rooms.

This facility was previously owned by Alterra. An employee dragged my mother in law to her bed (she had Alzheimer’s). Broke her hip and my MIL died within the year. We were not given access to police records until we hired an attorney. Which is how we found out what happened. Before we could sue, Alterra filed BK and the facility was reincarnated as Falls River Village.

I had to choose a 1 star but there really should be a zero star to choose from. Horrible wretched place!! $$$$$$ root of all evil. If you truly want what is best for your loved one, THIS IS NOT THE PLACE!!!! Don't be fooled like my ignorant sister was . You can put lipstick on a pig but it's still a pig.