Sunshine Retirement Living LLC

1. 1 - they were not upfront about what the room would look like. The ""display" room was beautiful. The actual room was smaller and the furniture was old and beat up. 2. 3- the facility itself was clean, however the toilet in the room was loose and it smelled really bad. We told them about it a number of times and they never fixed it permanently. 3. 4- the staff were very nice for the most part. 4. 2- Mom's legs swelled and she needed to sit with her legs up- they did not seem to make that a priority. There were not enough recliners for all who needed one, so We brought in an electric lift chair/recliner for her room but since they didn't want the residents to stay in their rooms, she didn't use it. 5. 1- see number 1. Before signing any papers and moving in, my sister was in town and I took her to see the place. They showed us the display room again - one that had its own shower. On that same day they told us Mom would be in room 12. We asked to see it they said -no- they were getting it ready- painting and such. We said that didn't matter, we still wanted to see it, they said no. AFTER we signed the papers they told us she would not have her own shower since she tended to shower in the middle of the night at home. That made sense- but they didn't change her room- she still was in room 12 which meant they knew from the beginning she wouldn't have a shower in her room. And when we got to the room, it had not been freshly painted. We didn't trust administration from that point on. 6. 1- Mom couldn't/wouldn't eat their food. My husband and I ate with her a few times and it wasn't great. They made a point to ask what she liked, but didn't do anything special for her. 7. 1- Again, prior to move in, they made a point to ask what she liked to do. She loved to paint and do crafts. One time when I was there, there was a group painting and Mom was just sitting out in the hall. When I asked why she wasn't in there, they said they didn't know she liked doing those things. 8. 0- For us this was a terrible experience. Mom went into the hospital and passed away after only 1 month there. None of us wanted her to go back there and while we certainly didn't want to lose her, we were grateful she didn't have to go back. I will say there were other family members that said they were happy with the place, but that was not our experience. Our loved one seemed to get lost in the crowd.

Beware! No security. The housekeeping staff stole all of my leased furniture. Because of the theft, I was not able to move in. They charged for the apt any way. The whole experience was a nightmare. Food was mediocre. Resident advocate would not speak to me about the theft. Older lady was know caked down by resident driver. Nothing was done Employees are not trained. Caring recommended and made a reservation for me to visit them and would not even respond to the complaints I sent to them about the lack of service and security.

I spent 2 weeks here and couldn't wait to get out. The food options are none. If you're not there at the beginning of a meal, you have to beg them for a glass of any liquid. Would not recommend this facility to anyone.

This was not a good place at all. We had a very bad experience overall. I would not recommend them to anyone. They really need to improve on their patient care and their communication with family. They had significant staffing issues.

They will rip you off. They changed staff members to many times while my mother in law lived there for a mere 2 months. She lived on the third floor and flooded her bathroom . Yes causing damage to the apartment below.Had to move in with us because they said it would only take 2 weeks to repair, when it actually took almost 2 months. She moved in in Feb and had to move in with us [date removed], Still wasn't fixed latter part of May so we put in the 30 day notice in June. Now they are saying she still owes almost [removed]. So can't figure out the first and last month rent thing paid up front is our problem.

They broke my dads arm and multiple ribs and lied about it. He was only there for maybe a week and a half. There was a police investigation that confirmed with forensic medicine that they assaulted my father. He has dementia and they took advantage of him as a vulnerable patient - And then lied to us about what happened over and over. We walked into Ashley gardens with my dad, and he left in an ambulance, on hospice.

My mil only last 6 days at Marshall Pines. We were encouraged to stay away for two weeks so she could get used to being there. I called every day to see how things were going and was always told good things. Well on the 6th day of not seeing her, we decided to pop in and see her face to face. It wasn’t good. The smell in her room was disgusting. She looked dirty and her legs were swollen, almost to the point of weeping. I immediately realized the smell was coming from her behind so decided to give her a shower. During this process I see that there is poop and urine all over her to the point the depends were starting to fall apart. I soon realize her new shampoo, soap, toothpaste, toothbrush, wash cloths, towels have not been used! Everything just as I left it. Nothing had been opened. For SIX days! We ended up taking her home only to realize they also had not been giving her medicine correctly. Staff very incompetent!! Not trustworthy.

Having an elder with dementia you need to trust where you place them. WINDSOR HEIGHTS IS NOT THE PLACE. if residents can get out 2x and not be found until almost to Green Rd.. something is wrong with the quality of care and those that are in charge of running this home.

Understaffed. Poor communication. They were unable to keep my mom safe and she was sent to the ER 4 times in 6 weeks. Management was in constant flux. She didn't get her medication for the first 2 weeks. I filed a complaint with the health department. We moved her to a new facility the end of April.

My wife and I made the mistake of making a reservation for my mother to stay here five months ago. Now, despite numerous calls to multiple points of contact over the last week, we can't get so much as a return call from anyone. As such, my wife and I now have to cancel, at considerable cost, the overseas trip we had planned for the last six months. My suggestion: Stay as far away from this place as humanly possible. The lack of even the most basic professionalism is beyond stunning.

like most of the staff but of course there are always the busy bodies and the ones that think through the bosses and but you're always going to find that so that's just the way it is in groups. I would recommend this place you know as long as you're independent certainly. Dining experience could be better. Not enough staff and they work very hard at their jobs. Food is average

Overall the leadership was not professional. The staff either wasn't well trained, was overworked or just didn't care. Horrific experience! I picked that community based on information from the Director. She was not accurate about the care!I would say it was not a great experience.

I toured this facility and we moved my loved one's furniture in, then he was admitted to the hospital. My loved one was not ever in the facility. When I called to update them on his condition, they just asked about the '3 Month Payment.' I guess you have to pay 3 months if your loved one's condition changes. The manager was just concerned about money, not the client. Not recommended.

You have to be able to go on your own to all of the things they provide to meet people. When I first came here I tried to socialize- but there was just a lot of complaining. The food is not good - I do not eat here. They could definitely improve on that. It does cost a lot. I do not get much from the facility other than a room.

It was a dump. It was awful. The place looked like it was falling apart. It was terrible.

My sister, who is [age removed] and has dementia and Parkinsons entered CC in [date removed]. I am very pleased with their assistance and the care of the staff. They specialize in older individuals with mental issues as well as keeping close watch on any medical conditions. There are three sit-down meals a day and a number of activities suitable for people there. I recommend CC for anyone dealing with a relative having mental issues.

The caregivers were kind, but admin is awful. Activities were a joke. The "sell" is a lie and they will have you provide additional 1 to 1 care for your loved one if they know you can pay.. its a scam and they aren't really memory care.. they make huge profit from people with highly involved medical needs and ignore everyone else... they sit in dirty diapers for hours.. cry, beg for attention and its just too big with too little help and attention to residents.

The clients were not engaged or even happy looking. And there was a heavy disinfectant smell that indicated to me there was too much clean up going on.

I would not put my dead dog in this facility. They are all liars and they did not follow the rules. It was a terrible experience and I would never recommend them.

Staff is not qualified to be an Alzheimer unit. Residents left in their own waste. Medication never given correctly. Families always told same 2 sentences-"Resident is doing fine and the resident has eaten". Management and Head of so called medical staff lie and have no training to deal with Alzheimer residents or the families. Facility smells like a urinal-residents lined up against wall while staff were on their phones or talking to each other. DO NOT PUT YOUR LOVED ONE AT THIS FACILITY! Facility dirty-poor food quality-laundry always overflowing-never gave medication correctly or at all-no activities except walking them outside when the weather is nice and sitting them outside. The pictures on the website and on Facebook are not what the facility is really like. If there was a negative overall experience it would be a -100! Negative ratings for everything! AWFUL PLACE! There was no way to not give them a 1 star rating, this facility doesn't deserve a 1 star only a negative rating!