Sunrise Senior Living

From what I understand, it's probably one of the better options in the area. It certainly has been a good option for us. Things I appreciate about Sunrise at Orchard: It's in close proximity to where I live, and being right on the edge of Greenwood Village, it's in a pretty upscale neighborhood, which is nice. It's also right across the parking lot from the library. In general, the staff is unfailingly kind. They accommodate my loved one's mental health issues. There are a few members of senior staff who are excellent. My loved one's suite is especially attractive. It's in a rotunda portion of the building, so it's like a turret with 180 degree views, and it gets light pretty much all day. Their pet friendly policy is truly genuine, and that's very important to my loved one. The landscaping and architecture are designed to make it very homey. Compared to other facilities, they really strive to make it something that the residents would like. Other facilities are decorated to appeal to a younger demographic, but Sunrise focuses more on resident preferences than on younger family members. For instance, the décor colors are warmer than some of the cooler blue colors that are common in other facilities. Things I think they could improve upon: The meals are set by the corporate offices, and they're not necessarily taking into account what the residents would like. The prepared foods are pretty tasteless, but they do have some fresh fruits and vegetables, so it's possible to eat healthfully if the resident chooses to. It's designed for people who are less mentally aware than my loved one, so she has trouble connecting with other residents who are less mentally sharp. She tends to feel isolated there because there aren't really other residents on the same intellectual level, so we find it necessary to make sure she gets her socialization outside of the facility. We were told there would be a lot of activities, and there are. But there's very little for her to do because what they're offering is not as stimulating. And at this time they're not able to provide field trips like they were promising. I would say that billing and administration can be difficult. There's a lack of clarity regarding charges, and it can be really hard to get information on how the billing works. Months after move-in, we are still having problems understanding our bill. The everyday lower level staff will get away with whatever they are able to. They're very kind, but they tend to be lazy if they can get away with it. It would be difficult to monitor if your parent isn't mentally alert. My thought is they're on par with other facilities in that regard. And that leads me to one general caveat - I don't recommend anybody who cares about their loved one to put them in a facility and trust that they're going to have a good experience without the family staying involved. And that would apply to any place. But on the good side, they've been very conscientious about Covid precautions. And one of the main factors in our decision to come to Sunrise was there was a very reasonable 3-figure buy-in, whereas at other facilities it can be up to 6 figures. Also, the commitment is month-to-month instead of being locked in with a contract. Overall, it has been a good decision for our family.

All the food was brought to my loved' ones room. The community tried to get my loved one to eat three meals a day. The community did try to accommodate my loved one with snacks. We ended up moving my loved one out of the community due to advanced medical needs. There were extra fees for medication distribution, and additional care. These fees were on top of the monthly fee.

Out of the two Sunrise communities in the area, this one looked a little older, but both looked like great places. This one was in our top two for consideration. The people there were very nice and very sweet.

Our loved one is an extremely picky eater and she is loving the meals and dining service. The hair salon there also allows the residents to get manicures and pedicures which she loves, and she really loved the outside views from her apartments. We did think it was more expensive then the other communities we looked at, but they have excellent amenities. We have noticed within the past month or so that they seem to be really short staffed

I am glad our loved one is here and not at a different community I would recommend this community to others based on my experience

There are a couple of Sunrise communities in the area. This is the newer one. Based on our virtual tour, it looked like a very nice place, and more updated. I liked the designs and everything they had in there. The two Sunrises were very similar, and we liked both of them. This was just the more updated version.

It's a very good place in a nice location. The staff and the care they provided was very good. The building is very nice, and I liked the set-up. It's been there for a while but is still well-maintained. The activities were planned out nicely, but my loved one wasn't able to participate. It's a great place to put your loved one if you can afford it, because it's not cheap.

The activities are still pretty limited, and the meal quality needs to improved a lot.

Sunrise is a lovely community meant for someone who needs minimal care. Mom needed more than that an i am not positive that she received it. They don't even provide signaling devices to call for help

We chose Sunrise because it seemed like it was the best value for the money in the area. I would recommend the facility to others who are looking.

The halls are very long so you might not want your loved one at the end of the hall. I really like the rooms, they are very and have plenty of room. I would recommend this community to others based on my experience.

I would recommend this community to others based on my experience.

The community is neat and clean and the staff is very friendly and helpful. They have activities available, and the food looks good but my loved one really has not had feedback for those. I would recommend this community to others based on my experience.

Our loved one had dementia but Sunrise was willing to care for our loved one on the assisted living side and not the memory care. We thought this would be a much more pleasant stay for our loved one being able to stay on the assisted living side. During our loved one stay they did have trouble with staffing, and due to our loved ones care they he needed at least two assistance to help get him out of bed, and usually there was only one person available so he would stay in bed more than what we wanted.

Our family had an in person tour with Sunrise and the community was very nice, but the value for cost was just to high for what we were comfortable with. We also wanted a community that solely focused on memory care.

It's a great place. They take the residents on trips to the store and things like that several times a week. They have a lot of activities available, and they're in a great location. The only thing that is not outstanding is the food. It's good, and I'm sure it's healthy, but it's not great. Just little things - like the bananas aren't fresh. They're spotted and soft. Sometimes the food is easy to chew, sometimes not. (I know that's specific to my loved one.) And it can be lacking in variety. But the staff is amazing, and my loved one likes it there.

New and lots of services

The community is neat and clean and the staff is helpful and friendly. Communication between depts is not the best. The right-hand doesn't know what the left is doing. They are very kind and they do a great job taking care of them.

We did a virtual tour and the pictures are standard and still during our tour. There wasn't a way for me to see residents, staff, or directions. I wish I would've been able to meet more staff members. They did provide answers to all my questions.

Our family was able to have an in person tour and on the tour we noticed how clean it was and there were no fowl smells. The staff were all very nice especially the lady in charge, she was awesome. They had space available for our loved one but unfortunately the location was just to far away.