Sunny Hill Management Co. Inc.

I am happy with the people that work with mom in the memory care unit. They are very helpful and friendly. They provide the loving environment that mom requires. That said, there are definitely a few areas where they need to improve. They have had a lot of changes and have not been entirely consistent. Mom has Alzheimers disease and need her medication on a regular basis. She sometimes refuses to take it, and the staff does not seem to always understand that doctors orders are more important than moms decision to take or not take her medication. My daughter lives close and Emeritus calls on her a lot to help out (with picking up meds and other things) when I feel this puts my daughter at an inconvenience and they should be taking care of these things on their own. There have also been issues with billing and seem a bit incompetent in their bookkeeping.

Our experience with the care provided has been very concerning. There have been ongoing issues related to medical management and resident safety that we feel have not been handled appropriately. Based on this, we cannot recommend this community at this time.

There is no consistency in care at Grossmont Gardens. My mom was not changed regularly, whenever I picked her up for a doctor's appointment I would have to leave very early knowing that she would be in no condition to go out. 1) She developed an awful rash, but no one bathing her thought to send her to the nurse. 2) There was an outbreak of scabies at the facility, no one notified me even as my mom had a rash on her wrist 3) I picked her up at 1am to take her to the Emergency Room, there was no one on the floor with the residents when I arrived. 4) I have picked her up after breakfast with feces on her pants. 5) I have countless complaints that went unanswered.

I picked it because it was the only place my father and I could afford. They also had an intro rate to get us in the door. I wouldn't recommend Brookdale to anyone though because they do not have anything together. They don't have trained care staff they don't ensure that residents are sticking to hygiene. They have a very high turnover rate on all employees including the Director.

If zero stars was an option, that's what I would give this facility. I was evaluating this facility for my mother. I love my mother very much, but simply can't continue providing her with the level of support she needs while also raising my little girl. I'm trying to find a place where my mom can be really happy and active and we can visit her often. The tour was scheduled through A Place for Mom. The facility calls saying they need to reschedule. During the call they were quite rude and speaking badly about A Place for Mom, who had been amazing at providing me with all the information I needed to figure out the best solution for my mother. When I receive another message about the tour I call back to confirm if my original time was actually available and they tell me to come in. When I arrive there was no parking available. When I finally find a place to park and get inside, I was immediately concerned by how dim and shabby the facility appeared. It felt more like a place to stick some

Visited an studio for my mother, the room was extremely dirty dusty old paint and carpet. Smell of urine everywhere including hallway, dining room carpet turned to black color fro dirt and grease same as hallway. Nevertheless the monthly fee was $7,000/ month for such terrible place, It was an awful experience ,[removed]

A sinking ship. Removed my Mom after 2 months. Many hidden charges and un trained staff. New faces every week.

I had a tour of this community for my grandmother and was not very impressed at all. Everything looked like an old broke down apartment building that had been abandon. All of the studios where so tiny and also had many cracks inside and out of the apartment floor. It would not be safe for anyone who was hard at walking or needed further assistance to get around. I also did not care for how separated everything was . You had to go outside into a different building just to get the dinning room as well as other areas. I would just never want her living in a place like this.

Employees are not helpful at all. You cannot get any help from anyone.

Not long after I placed my husband I noticed that his diaper was not being changed as needed. On one occasion his diaper was so full it fell off and was under his pants above his knee. A huge concern is the lack of hydration. Three cups of flavored water a day is not enough. Once my husband had a UTI and twice he passed out and was taken to the hospital where doctors believed he was dehydrated. I had to be at Elmcroft on hot days because my husband would go outside in the sun and staff did not regularly monitor residents in the patios. His mattress had to be replaced as staff "washed" it. Staff had planned to have my husband sleep on a cold soaking wet mattress. Thank God I visited him that day as he is not able to communicate his needs. All of the above care and safety issues were communicated to the Executive Directors at the time. There is a large turnover of staff at Elmcroft including 4 Executive Directors in less than 2 years. I suggest you contact the Dept. of Social Services State Licensing and review the complaints and disciplinary actions taken against Elmcroft.

[removed] Activities are pathetic with some that are not age=-appropriate---Easter Egg hunt!!!! Really???? Staffing supervision is spotty at best. I've been there when no staff have been in the community room (which has sometimes close to 50 residents).

Just spoke to the person in charge of admissions and oh boy was she rude. She cut me off while I was speaking and basically told me "good luck my friend" finding care. If you call be prepared to encounter [removed], not a good experience! Would NEVER bring my dad there if this is how they treat the families.

I totally concur with the concerns expressed by the complaints submitted by the person in August 2014. My mother ended up in Elmcroft due to a fall and broken hip and inability to be independent in her home anymore. She uses a wheelchair or walker but thinks she can walk unassisted. Elmcroft was supposed to be using alarm on her chair so they would know when she tries to get up. The last 3 times I’ve visited they have not had the alarm attached. I’m sure she will continue to try to get up and walk and this is a disaster just waiting to happen. She has sustained wounds on both lower arms---left side scraped skin off from elbow to wrist when she got combative with caregivers and fell. The right arm was severely bruised another time---from elbow to wrist. Her lower legs often have deep bruising on them. I received no information regarding these injuries. When I have brought my concerns up to staff they have said they are glad to see her walking---yes if she’s using the supports needed---but apparently this is not a priority with them—As they do not use the alarm regularly. To all others rating facilities on this website---be aware you should be filing complaints with Community Care Licensing. You can find their information on the Internet.

We placed my aunt in the Vintage Club at Grossmont Gardens but it was very quickly recommended that she be placed in the Health Center which is more expensive even though she now shares a room with two other women and a bathroom with five other women. The staff is not friendly regardless of the level of care. I will be moving my aunt as soon as possible which is another transition that she should not have to endure! I suggest you keep looking until you find a place that actually cares about your loved one. I wouldn't want any other family to go through what we are experiencing.

They would just put my mother in a room and leave her there. It was a big disappointment to me. It started off great and went downhill from there. The nursing staff were incompetent and non-caring. The caregivers on the weekends were non-existent. It came to be a question of whether she wwas getting her meds. They were doing a remodel and as soon as that started it just fell apart. It's a beautiful place but the treatment and the care was terrible. I tried to talk to the administration and just got the run around.

The administration is a problem. They missed several appointments I had with them; billing is an issue; and when there was an emergency, the wrong contact person was called. So far, I'm not very happy.

I recently visited my family at the Roseville site and I was greeted with smiles but then the Staff had to run off to help someone. Seems like they need more people working there. They were constantly looking for someone to help them and could not help me because the girl stated that she was the only one and she had to wait for someone to come before she could help. I would feel more comfortable if there were more workers there that could help when needed. Management always seems to be in their office on the other side of the building. Shouldn't they be helping keep everyone safe. When I was leaving the management was talking about birthdays and babies. They should be helping the girls on the floor so that no one had to wait.