Suite Living Senior Care

They did not provide even basic care reliably to my aunt in memory care, and despite meeting after meeting, nothing got consistently better. 1) Food was terrible. Think overnight gas station food. And they repeatedly served her food we told them she could not eat (pork, fish, and eggs). 2) Did not provide her with ice water in her pitcher once a day, even after we asked them to put it on her med chart so they had to sign off that it was done. She wouldn't drink room temperature water, so she had chronic dehydration issues. 3) The rooms were filthy. Sheets didn't get changed, very dusty, and would leave urine and poop on the toilets for days without cleaning. 4) Lots of staff turnover, and staff regularly sitting on their phones at the nurses station instead of taking care of residents. 5) Were not reliable about giving her insulin as prescribed with her food schedule, which caused problems. They raised the price almost 30% in 1.75 years, and the care stayed crappy.

The care was fine. Didn’t really see the staff until my dad got to the end. The hospice nurses were very good. Unfortunately the experience is stained by an incident. We were told by someone in the office that the cost would be prorated after dad passed. He died on the second of the month. He was moved out by the fifth. We still get billed for the whole month. $[fee removed] for 2 days care. And now they get to put someone else in his room. Disgusting and greedy treatment of people in their time of need. Probably best to find a place for care of your loved one who stand by the statements of their representatives.

Food and activities were awesome. Quality of care they promised was not delivered by the aides but they had no direction or supervision from the head nurse. She was rarely on the floor with the residents and didn't help the aides get acclimated to their new jobs. Very sad. My dad died without meds because they ran out of them and didn't order more ahead of time. It was unforgivable.

Staff spent most of their time sitting at the desk, and on their cell phones. Was not happy with the care for my mom.

Revolving door of staff. My mom or the family empty her bedside commode and the food is so terrible she eats 2 of 3 meals in her room. Residents are charged [fee removed] a month to live there and when my mom’s walker broke they made us take it home to get rid of, said it couldn’t go in their trash?!

Ask if they give meds according to prescribed directions. For example, take with food or take on an empty stomach, take with 6 oz of water. Ask if all the nurses turn their phones off (I guess to save the battery) which means the pendant calls from residents can't register on their phones til they turn their phones on !! Yeah, it happens!!! Ask if when someone dies, the management could respectfully announce this to the other residents. These residents who have lived side by side become extended family, loved ones. Then someone dies and no one hears diddly squat about it. Ask what the employee turnover rate is?? Ask why so many employees quit? Ask them if your loved one is eligible for hospice.

It was a brand new facility. Unless I asked, my loved ones care needs were unmet. They were short staffed, and lots of things were left undone. This really opened my eyes to elder care needs/unmet needs, and the elders are unable to advocate for themselves.

The staff has been changing a lot, they have had 4 different nurses since we moved in. It is a newer facility and I do not think that they have good protocols set in place. We do not see administrative staff much or know their hours, I think they could be more available for families. It seems like a lot of family members are up here taking care of their loved ones. Overall we have not been pleased with the experience so far.

Our family had an in person tour and we liked nothing about this community at all, we just knew it was not going to be a good fit. You weren't able to go anywhere in the community without hearing loud music in the hallways, or residents lined up in wheelchairs just watching TV. There wasn't a lot of space for families to come and visit and the meals and dining service did not seem to be very good.

There were NO activities for the memory care side. They lost all of his clothing and bedding, even though his name was on everything. His nice radio went missing and they never found it. He never got bathed in a timely fashion. Even though we paid the max amount for the most care. He was never shaved, he never had underwear on, or he had multiple layers of clothing on. Understaffed, medicine management was a joke . Half the time the nurse/RN didn't know what was going on or would forget to order I could go on and on. Worst place ever.

My dad needed more care than just meals and activities. Daily tasks, such as washing his face, shaving, brushing teeth, cleaning partials, and changing Depends on a timely basis we’re not done. We had several family meetings with the management and nothing changed. The head nurse depended on the aides to read resident reports in the computer, which did not happen. Only a few got to really know him while he was there. Dad was only in this facility for five weeks. When he was at his end of life stage, the aides were untrained in dispensing meds, gave him the wrong meds, confused the meds, and eventually ran out of meds. The head nurse was not able to remedy the situation. My dad’s last three days were horrific. His body was flailing and he was crying out. They robbed us of being able to have a peaceful time with him while he was dying. We are so sad we chose this facility. We never saw more than two staff during the weeknights or weekends for 34 residents.$10k/mo for Assisted Living.

Our family needs to be on site each day to ensure that my dad is attended to. We have shared our concerns with the management company and have received assurances that things would improve, staff would be hired, training would be provided and care would be better. We have hired a private caregiver to supplement his care. Unless your family is able to be at the facility daily to monitor and advocate for your loved one, especially if memory or dementia is an issue, do not choose Personal Care. Attempts have been made to rectify what we now know as ongoing (and yet undisclosed to new families) problems. These include an effort to reduce medication errors, and hire essential staff. Very poor management company with infinite opportunities to improve, yet dismal results at this point. DO your diligence before even considering Personal Care for a loved one. Believe what you see, not what you hear from the management company. Seek out information from residents and family members.