Suite Living Senior Care

We went with Personal Care Senior Living because it is a smaller facility with less residents and we liked the fact that it is all inclusive so you pay one price and you don't have any add on fees. The activities have improved dramatically since my loved one first moved in, they just got an activities director and she is doing a lot of things with the residents. They have an exercise class right after breakfast, they are doing games throughout the day, crafts, etc. They have had turnover in chefs but they have recently hired a new chef so we are hoping things will improve. Overall we would recommend them to other families looking

Moving dad into a community was scary for our family we didn’t know what to do or where to go. We felt this was the perfect fit for dad for what his needs are and will continue to be. We are very happy with our choice, most of all dad loves it here!

This is a nice and clean community. It feels more homey as it is a smaller community. We are overall satisfied here. They have activities for the residents, and try to engage the residents in the activates.

This was a a very small community. They seem to be just starting out. We didn't see the number of activities we wanted for my loved on.

It was wonderful at first, but then it started going downhill. I would go in there and no one was supervising them several times in the morning Mom was not being helped the way she needed to be. They lost her teeth and still can't find them for over a month, I know they are trying to make it better But it's very frustrating. They don't have enough staff for the amount of people that they have in there and some staff would rather not even be there.

Until the day, my mom entered Suite Living she was on daily physical therapy. She got no physical therapy at Suite Living. Their biggest concern was Hospice. They told me Hospice meant just extra care. But I don’t believe that anymore. My mom only lasted 10 days there. She was doing very well once she entered.. I’m very disappointed.

The overall experience is a 3 due to staffing. The facility was good, but my love one was messy and my sister and I did cleaning more. Staff was very friendly. She was on hospice and there was some confusion at times. During her passing the staff was supportive but didn't know how to take care of her specifically and we had to work through that. Some people need more assistance and not enough staff to help. Difficult for my mom to reach and see stuff at table (short and partially blind) and memory confusion for her). She needed to have bite size pieces which was not always the case. I think she'd like more food selection like you get at bigger facilities. She'd do busy work in room. She was not a tv watcher and many times that was what was going on. Any place hard to rate since it is your loved one and you want the best for them. Not sure we received the value for the cost. From the facilities she's been at I think I preferred the farmstead however since she was more independent I had more falls and issues

We picked this community because it was a smaller building, with only about 12 in memory care. Things might have changed. Both good and bad experiences.

I felt comfortable having my husband there, however there were some issues with his care. Listening to people where I live it sounds like it is an industry wide problem. There were some staff members who really cared enough to do a good job. And then there were the ones that didn't seem to care at all. I spoke to the manager and things got better but I don't think that should be necessary. When my husband was dying everyone was very attentive to him and my family! I appreciate that it is a smaller community and they were able to give him the necessary attention and that is the best part of that place.

My Mom was at this facility in Memory Care from when it opened Dec. 2022 till June 2023. She was taken care of well until she declined. There were good caregivers and then bad ones that weren't real attentive to her. I give a lot of the credit to hospice for taking awesome care of her. She fell in her bathroom a week before she passed. She was weak and instead of the caregivers being in bathroom with her like they should have been they were out in her bedroom. Not the ending of her life I would have hoped for her! At times Her room was messy as well!

Love the size. Very personalized service. Staff and management are approachable. Just added a new activities director. Many plans in store for the residents. Highly recommend!

For activities during the week they are great but for the weekends we would give them a 1 stars The residents just sit in their rooms for 2 days. They get very bored. When [name removed] is absent no one covers for her. With the value it was a rough start for us but seems to be getting a little better. Mom is supposed have a shower every Thursday and my sister comes up on Thursday evening and she hadn't had a shower yet. My sister showers her. Since mom has dementia, she only needs to be reminded.

The nurse manager [name removed] has been an absolutely pleasure to work with, she is incredibly sweet with all of the residents and anytime we have any questions she takes care of it right away and is on top of it. However we do feel sometimes there is a lot of down time with the employees so they could do more to have an active environment and they could have maybe some more snacks for the residents since the meal portions seem a little small.

WE did not have a good experience here. They tell you everything that you want to hear but then would not follow through on those promises made. Our loved one had to go to the hospital and when we were ready to bring him back they said he was going to be too much work and that they would not take him. We were disappointed.

I think it is way too expensive for the services that are provided. It was very hard to get in, you had to wait to be let in and there were no staff to be found. I think there should have been a code to get in rather than having to wait. He was supposed to get hospice when he got here but they were so busy that he did not get it until the day before he passed away. We were disappointed in the whole experience.

If I were advising a friend who was going to be moving their mom into this facility and coordinating with hospice care; I'd tell them to get every single thing written down, don't take their word, and take your own check list every time you visit. They'll tell you one thing, but will only do what they can get away with. Make sure that you have records in regards to what care is required for your loved one and create a check list yourself. Compare your checklist to theirs and make sure it lines up, because YOU will be the one who's responsible for overseeing the care of your loved one. If you fully trust them, you will be surprised by how short they fall. If I had to do it all over again, that's what I'd do. I decided to fully trust them, because I'd heard such wonderful things about hospice care, but that was not our experience. The lead nurse was just wonderful, whereas some of the daily staff we interacted with were not. My loved one was there for six weeks before she passed. She had late stage dementia when she moved in, and I was with her everyday because I lived close by. When I tell people the story about the end of her life, I rave about A Place for Mom. My Senior Living Advisor [name removed] facilitated things for me, and she was just wonderful. During intake for my loved one, the hospice care staff from [agency name removed] and Suite Living were awesome, but they didn't follow through on any of the stuff they said they'd do. So I wouldn't give either of them high ratings. A Place for Mom did a great job, but the community did not. I thought maybe it was my own grief and being with my loved one throughout the end of her life. So I had to take a step back and evaluate it, as if it were someone else's experience. Now I'm pretty clear on how I feel. The care got worse towards the end of her life and I don't know if they didn't know what to do, or if they just didn't care enough. If I wasn't there to feed her, she wouldn't eat. Suite Living staff said, "We don't have enough people to sit down 1 on 1 with residents to feed them, that's hospice's job". It then felt like it was my job to relay that message to the hospice agency, but I thought there was an ongoing communication between the two. I asked to see the notes that they've communicated these things with the hospice agency and of course, they never showed it to me. When it comes to meals and dining - if you're someone who can fully take care of yourself, it's great, but that wasn't the case for my loved one. She needed assistance to eat, and there were times I'd visit and there'd be food all over the front of her and in her lap because she tried to eat, but couldn't get the food to her mouth. I asked them to put a napkin or apron on her to protect her clothing and they were not willing to do that either. My loved one was not vain, but she did take pride in her appearance. She was always clean and well groomed. During intake I asked if they had a hair dresser and they said yes. I told them my loved one would love to have her hair done once a week, when can we get this setup? Their reply was that it could be done that upcoming Monday. As it turns out, she only got her hair done one time - which was five days before she passed. It's like they didn't do it and didn't care to do it. She was also supposed to be getting eye drops for glaucoma 4 times a day. I noticed that her eyes were changing, so I asked when will they give her the eye drops because I'd never seen anyone do it. The caregiver replied that they give it to her at night. I then asked to see her chart. Other times I asked to see the chart, they wouldn't allow me to stand next to them. This time I was adamant, and she allowed me to stand next to her. The instructions said only once a day. I looked through all of her medical records and even called a family member who was the administrator of medication for our loved one. The records I found, alongside my family member, both confirmed that there were no changes made by a doctor and it was still supposed to be administered 4 times per day. At the end, I don't think she could hardly see. Another example would be the laundry. Yes they would get it done, but some of her items came up missing. I but bought new towels for her upon moving in, and some of them disappeared. I'm the one who moved her in and I'm the one who removed her belongings out when she passed. So I know that some of them are gone. I told them this and they said they'd look around for them, but they never got back to me about it. The facility was only open for about 6 months and that might be of value to some people. They say they provide end of life care in hospice, and I think my loved one was the only one there in hospice - so it wasn't like the agency had a high level of need or demand from other residents. The day we did intake for my loved one, [name removed], from Suite Living's corporate office was filling in for the director. I told her I had names of hospice agencies and asked for her opinion on who could provide the best care. She recommended [agency name removed]. She said they were excellent and how she used to work with them. From her recommendation, that was my experience. Again, It's up to YOU to oversee the care of your loved one here at Suite Living.

Their care of my loved one was Inconsistent, especially regarding how much they checked on her and frequency of handling toileting needs. The majority of the staff were fine, and I appreciate those better ones. But ultimately when I came to Personal Care with questions or concerns, I felt like I was not heard.

This is a new facility and the staff seems like they are in training. I am grateful they took my loved one in and are working with him. The staff needs to do more and learn more. He is very happy there.

Our families experience varies day to day, the mean common areas are clean and the friendliness of the staff members are getting better. The meals and dining are good they get three meals a day. There are a lot of activities during the day for the residents to participate.

When we toured Personal Care it was brand new so there were not a lot of residents there and it was not quite up and running yet. The facility itself was nice but the view from the rooms was no so appealing.