Suite Living Senior Care

The meals get a 2 based on my mom saying she doesn't like the food. When it comes to the value for cost, there is some issues with staffing at suite living on the weekends, and it is so expensive for memory care. We also realize this isn't limited to suite living. Our families experience with a loved one in memory care at suite living.It's expensive, but it gives us peace of mind she is somewhere safe. She has made friends and for the most part she is happy there. We would recommend suite living

I obviously have never gone through loosing one's best friend of 35 years before. Dementia is such a terrible illness. Nurse Sarah was out standing. The 24 x 7 staff provides support is truely the care my wife needs.

The nurse is thorough. The facility is beautiful. They don't have a cart to help you move in and out that would be an improvement they could make. The room sizes are very large.

The cleanliness of the whole facility and the nursing staff/activity director were the main reasons we chose Suite Living of Crystal. The housing director is unorganized and doesn't follow through with issues I have brought to her attention.

My loved one is a resident at Suite Living Roseville. The meals could use more variety. Also, the TV needs to be easier to use for the seniors.

It was close to my Mother's house and had the supports my father needed. Caring staff, but sometimes not enough attention especially with eating assistance. Food was fine. They are probably under staffed. Not that my father could participate, but there were no field trips etc.

Our family had an in person tour with Suite Living of Crystal and overall the community and tour experience was really good, but ultimately it just came down to find the perfect place for our loved one and that is why we did not pick Suite Living

We took a tour of Suite Living of Spring Lake Park during our search for a Memory Care facility for our loved one. This facility was good! We had a nice tour. The cleanliness, staff, and friendliness were also good!

We toured Suite Living Vadnais Heights and it was a good tour. The staff were very friendly and informative. I felt like our tour guide was well informed, also.

The only reason Suite Living of Burnsville gets a few 4 stars is because they are struggling with staffing - we know everyone is and there are trying their best. What we really like about it is that it is a newer facility so that gets high remarks and we like how it is a smaller community. We like their concept on they way to handle things. Activities are good we have seen them doing different games with the residents.

Some of the staff members are great they get 10 stars for being so warm and caring to the residents, however some other staff members not so much. The quality of care given to the residents really depends on the individual giving the care. It is a smaller facility but the way the rooms are laid out all next to each other in a hallway is very suitable for our loved ones needs .They do have a new activities director and what activities they do offer they do it well. The overall value is right in line with other communities in the area.

This is a nice and clean community. It feels more homey as it is a smaller community. We are overall satisfied here. They have activities for the residents, and try to engage the residents in the activates.

My Mom was at this facility in Memory Care from when it opened Dec. 2022 till June 2023. She was taken care of well until she declined. There were good caregivers and then bad ones that weren't real attentive to her. I give a lot of the credit to hospice for taking awesome care of her. She fell in her bathroom a week before she passed. She was weak and instead of the caregivers being in bathroom with her like they should have been they were out in her bedroom. Not the ending of her life I would have hoped for her! At times Her room was messy as well!

Love the size. Very personalized service. Staff and management are approachable. Just added a new activities director. Many plans in store for the residents. Highly recommend!

For activities during the week they are great but for the weekends we would give them a 1 stars The residents just sit in their rooms for 2 days. They get very bored. When [name removed] is absent no one covers for her. With the value it was a rough start for us but seems to be getting a little better. Mom is supposed have a shower every Thursday and my sister comes up on Thursday evening and she hadn't had a shower yet. My sister showers her. Since mom has dementia, she only needs to be reminded.

The nurse manager [name removed] has been an absolutely pleasure to work with, she is incredibly sweet with all of the residents and anytime we have any questions she takes care of it right away and is on top of it. However we do feel sometimes there is a lot of down time with the employees so they could do more to have an active environment and they could have maybe some more snacks for the residents since the meal portions seem a little small.

I think it is way too expensive for the services that are provided. It was very hard to get in, you had to wait to be let in and there were no staff to be found. I think there should have been a code to get in rather than having to wait. He was supposed to get hospice when he got here but they were so busy that he did not get it until the day before he passed away. We were disappointed in the whole experience.

If I were advising a friend who was going to be moving their mom into this facility and coordinating with hospice care; I'd tell them to get every single thing written down, don't take their word, and take your own check list every time you visit. They'll tell you one thing, but will only do what they can get away with. Make sure that you have records in regards to what care is required for your loved one and create a check list yourself. Compare your checklist to theirs and make sure it lines up, because YOU will be the one who's responsible for overseeing the care of your loved one. If you fully trust them, you will be surprised by how short they fall. If I had to do it all over again, that's what I'd do. I decided to fully trust them, because I'd heard such wonderful things about hospice care, but that was not our experience. The lead nurse was just wonderful, whereas some of the daily staff we interacted with were not. My loved one was there for six weeks before she passed. She had late stage dementia when she moved in, and I was with her everyday because I lived close by. When I tell people the story about the end of her life, I rave about A Place for Mom. My Senior Living Advisor [name removed] facilitated things for me, and she was just wonderful. During intake for my loved one, the hospice care staff from [agency name removed] and Suite Living were awesome, but they didn't follow through on any of the stuff they said they'd do. So I wouldn't give either of them high ratings. A Place for Mom did a great job, but the community did not. I thought maybe it was my own grief and being with my loved one throughout the end of her life. So I had to take a step back and evaluate it, as if it were someone else's experience. Now I'm pretty clear on how I feel. The care got worse towards the end of her life and I don't know if they didn't know what to do, or if they just didn't care enough. If I wasn't there to feed her, she wouldn't eat. Suite Living staff said, "We don't have enough people to sit down 1 on 1 with residents to feed them, that's hospice's job". It then felt like it was my job to relay that message to the hospice agency, but I thought there was an ongoing communication between the two. I asked to see the notes that they've communicated these things with the hospice agency and of course, they never showed it to me. When it comes to meals and dining - if you're someone who can fully take care of yourself, it's great, but that wasn't the case for my loved one. She needed assistance to eat, and there were times I'd visit and there'd be food all over the front of her and in her lap because she tried to eat, but couldn't get the food to her mouth. I asked them to put a napkin or apron on her to protect her clothing and they were not willing to do that either. My loved one was not vain, but she did take pride in her appearance. She was always clean and well groomed. During intake I asked if they had a hair dresser and they said yes. I told them my loved one would love to have her hair done once a week, when can we get this setup? Their reply was that it could be done that upcoming Monday. As it turns out, she only got her hair done one time - which was five days before she passed. It's like they didn't do it and didn't care to do it. She was also supposed to be getting eye drops for glaucoma 4 times a day. I noticed that her eyes were changing, so I asked when will they give her the eye drops because I'd never seen anyone do it. The caregiver replied that they give it to her at night. I then asked to see her chart. Other times I asked to see the chart, they wouldn't allow me to stand next to them. This time I was adamant, and she allowed me to stand next to her. The instructions said only once a day. I looked through all of her medical records and even called a family member who was the administrator of medication for our loved one. The records I found, alongside my family member, both confirmed that there were no changes made by a doctor and it was still supposed to be administered 4 times per day. At the end, I don't think she could hardly see. Another example would be the laundry. Yes they would get it done, but some of her items came up missing. I but bought new towels for her upon moving in, and some of them disappeared. I'm the one who moved her in and I'm the one who removed her belongings out when she passed. So I know that some of them are gone. I told them this and they said they'd look around for them, but they never got back to me about it. The facility was only open for about 6 months and that might be of value to some people. They say they provide end of life care in hospice, and I think my loved one was the only one there in hospice - so it wasn't like the agency had a high level of need or demand from other residents. The day we did intake for my loved one, [name removed], from Suite Living's corporate office was filling in for the director. I told her I had names of hospice agencies and asked for her opinion on who could provide the best care. She recommended [agency name removed]. She said they were excellent and how she used to work with them. From her recommendation, that was my experience. Again, It's up to YOU to oversee the care of your loved one here at Suite Living.

Staff spent most of their time sitting at the desk, and on their cell phones. Was not happy with the care for my mom.

Revolving door of staff. My mom or the family empty her bedside commode and the food is so terrible she eats 2 of 3 meals in her room. Residents are charged [fee removed] a month to live there and when my mom’s walker broke they made us take it home to get rid of, said it couldn’t go in their trash?!