StoryPoint Group, LLC

I toured this facility while looking for a place for my Mother. When I first walked in here, it felt like a home. The person who gave me the tour was great and seemed very knowledgeable. However, the rooms were tiny. When I came back a second time with my sister she said it wasn’t a good place for her because it was more of a nursing home. The residents here were older than her and she’s not ready for that yet. I would recommend this facility to other families.

I toured this facility while looking for a place for my Mother. I really liked this facility and all of the staff members seemed nice. It was really bright and open here and they are even pet-friendly. The person who gave us the tour was knowledgeable and answered all of our questions. The rooms he showed us were lovely. I would recommend this facility to other families.

Happy after 1 year residence.

Per my wife who is in the community she says the food is very good. Timing on a daily basis for food is a little problem. Its not served at the same time every day. Activities are very good. Building is clean, elevator repair is very slow (bad problem). [Removed] is the best support person on the staff.

I went on a tour here and the staff was nice and helpful. They answered all of my questions. This location was a little far from us and the rooms were to far down the hall. I would recommend families tour many places so they can compare the services and the levels of care.

As we have yet to place our mother-in-law at Carmel Senior Living, my review comes from my several visits to the facility. CSL also allows our home association to use one of the meeting rooms which is so very helpful and kind. Note; I do not recall the monthly rate for an apartment so I just took a guess.

My loved one lived here for several years, and overall she really enjoyed the place. The staff was friendly and helpful and they had plenty of activities for residents. However, when we decided to move out, there was a massive miscommunication. When we signed the contract, we were originally told that they needed 30 days notice unless there was a medical issue, then 15 days would suffice. We gave 15 days notice when my loved one had to go to the hospital but then we were told the 15 days was from the date the apartment was empty. Since then, we have had the issue sorted out satisfactorily, but I think that other prospective residents should be aware of possible misunderstandings with this policy. Otherwise, the community is very nice, and my loved one enjoyed her time there.

My family toured this facility while looking for a place for my Dad. I loved the staff and the whole feel of the place. The building was kind of big, though, and I felt like if my Dad were to walk around, he would get lost. [Removed] were very helpful and were able to answer any questions we had. Something we liked was that they offered skilled care so if Dad became very ill, he’d be able to stay through the rest of his life. They had a lot of activities and even had an indoor pool. It was small, more so for physical therapy, but was also supervised so it felt safe. Ultimately, we had to choose somewhere else because the location was a bit too far for our needs.

My mom is here in the assisted living. The staff is friendly and she likes them. She loves all of the daily activities they offer. They give here 3 meals a day and she says the food is fair. It is very clean and has no odors. The courtyard are is nice and I would recommend this community.

With my father in law being here it’s been going just fine. The facility itself is pretty organized, they have good people working there, the staff is nice, and the food service is also nice. We did have an issue for a moment where the person cleaning his room was not taking out all of his trash and we voiced that to the management. After that it is no longer an issue. They also provide a lot of activities daily for the residents to participate in. I recommend this location to other families especially for veterans since they work very well with the VA.

I feel that the caring people at Storypoint have listened to our concerns and addressed several items and made some changes. The accounting staff responded as soon as they returned to the office and made the necessary corrections to my loved one's account information. The place is beautiful and a great place to live if you are unable to live alone. They also have very friendly staff here, which is so very important.

Well run and managed. Food service is needing attention and consistency but otherwise a quality location for a loved one.

The aids are excellent! The price is a bit high or I would have given 5 stars!

Very nice – friendly, helpful staff. Clean, comfortable, decorated well. Apartment is very nice. Lots of activities.

Clean, modern, beautiful facility. Medical Care Staff helpful, friendly, willing to talk and LISTEN to family regarding resident's well being and tips for care. Food excellent. Activities adequate. Memory care could be more intensively geared toward cognitive engagement. Administrative staff can be slow to respond to questions. Beware of pharmacy restrictions. $75 mo for using your own pharm. + additional $100 mo. for non-blister packed drugs. Exhorbitant cost for vitamins.

[Removed] the marketing person was fabulous. She was very caring and she listened to our needs. She talked me through the whole process. There was no sales pressure. The residents were super nice. It is private pay and don't accept medicaid. I just popped in here without an appointment and she was so accommodating.

Love the food and everyone is friendly and helpful.

The staff enjoyed talking with the patients and knew their names and interests. The facility was a little run down but welcoming.

My mom is here currently and everything is going good, I don’t really have any complaints. They have her in memory care and she seems to be happy. They take care of her and her room is clean, she’s clean, and she’s settled in. She’s safe and she’s got a nice room. I went there to visit with her a couple of times and she seems to be content. The staff seems to be good at redirecting her when needed and communicating with me and they’re all very thoughtful. The facility provides a few activities and there are things like physical therapy twice a week; there’s also a person that helps with her ability to speak and to remember. They gave her a bracelet for her wrist so she isn’t able to leave and in order to get in and out of the area that she’s in, you have to let the staff know you’re there. They’ve been really helping with preventing any fall risks as well, so the rooms are safe, even if there’s less in them. Overall, the people there all seem to be so doggone happy. The people at the front desk are always super and the lady that does her hair is great. Even the administration team that works with medicine has been great. I would recommend them.

A 14 person family reunion was held in the activity room, where our 97 year old father Eugene lives. Independence living staff catered the event. It was a huge success.