StoryPoint Group, LLC

The main staff has been very accommodating and helpful. Move-in day we were treated to pizza. Everyone seems genuine in their care for residence and meeting their needs.

I wouldn't want to live any other place.

I enjoyed the activities and being a part of the activities.

The staff and caregivers are so nice. They go out of their way to take care of everyone. The therapists are incredible. They are so helpful.

Very excellent operation

My mom has been at IW for almost 10 years. Up until recently, she has needed very little assistance. However, a fall and a couple of other health problems have brought a need for some assistance. All staff has been wonderful. My mom is happy and safe.

Forest Glen is an excellent facility. The staff is very caring and attentive to all my uncle's needs. Always available but never under foot.

We originally moved my parents into StoryPoint since it was the only facility where my mother could live in the memory care area and my father could reside in an independent setting within the same building. Dad was able to visit mom every day without having to negotiate the outside weather. We now have experience with my parents in independent living, memory care and assisted living. The staff did an excellent job navigating the care and safety of residents throughout the pandemic. As with most facilities of this type, StoryPoint struggled to hire and retain care staff during this challenging time. However, with a new care team leadership in place, there has been significant improvements. The care team leadership has promptly addressed every concern that we have raised. The facility staff are kind, caring, and take great pride in their work. I can't say enough about the housekeeping lead, the maintenance staff, the activities team, and the kitchen staff.

The staff were wonderful and caring.

It's true that you have to visit communities to determine if you can see/feel your loved one living there. StoryPoint Gahanna was our the best fit for our loved one. And they had an opening for us that fit our needs. The staff was welcoming and kind. The staff worked hard to answer all our questions on multiple visits. We were happy with the entire process. I would suggest that at some point they tailor their written information that is provided to ALL StoryPoint new residents, to be more specific to StoryPoint Gahanna residents. As the point person for my loved one, I spent more time than I had planned on getting more specific questions answered regarding housekeeping, facility, and maintenance because I was given a general document for ALL StoryPoint facilities. We are so glad we chose StoryPoint Gahanna for our loved one.

Overall, the food is pretty decent, and my loved had no complaints. The staff was friendly and very attentive. The administration was great to work with. Overall. I am very pleased.

They have updated the building and it looks great, especially around the holidays it looks so festive. The residents seem to have a great time with all of the activities they do in the building and all of the outings they go on in the community.

Great place to take family members! Friendly staff. Clean environment. Has a lot of space. They always involve families in their activities! I would recommend this place to anyone looking for a place for their loved one!

You can tell they have so much fun at Grace Haven Assisted Living and Memory Care. When you enter the building you can tell in the atmosphere that it is like a big family type of feeling. Their events and activities are so fun for the residents and staff.

We are relieved that Mom is now safe and well taken care of so close by, and very pleased that visitors are welcome any time. The staff have all been wonderful since the very beginning, and her caregivers communicate well with us.

My father has been at StoryPoint West for almost a year. The recently updated building is lovely and welcoming with lots of windows allowing natural light throughout and a view of the beautiful interior courtyard. The staff is a dedicated, caring group who make it a real home for the residents.

I toured this community and was very pleased. It's a newer, very nice facility. Very bright and clean. This facility is our top choice and we're working on moving our loved one here.

My mom moved into Independence Village/Plymouth and she just loves it! The management could not be more friendly, helpful and accommodating. They make such an effort to remember your name and make you feel at home. The residents that she's met are so much fun. There are so many programs/activities that if you're guaranteed to join in. There is something for EVERYONE! Beautiful location as well!

My loved one loves the food. They always have activiites, and try to get my loved one engaged. They have really good communication with the familiy. The staff is well trained on Dementia/Alzheimer's patients. They go to a special training and it really shows. They are very caring and friendly. They have a lot of fun things for everyone to do, such as special nights; like movie nights, football nights, and outside entertainment. They also invite the families to the events. One other thing, the medical staff is very attentive.