Spring Hills

Management has turned a very nice "opulent level" community into a merely ordinary community. They could have introduced a new level, new concept of senior living and been a trail blazer. Instead they have chosen to be penny wise and pound foolish.

I would say that it is a nice place, clean and they take good care of the residents

Staff was very kind and I was excited about the activities. The apartment was perfect for her. She changed her mind and we never took the keys. We are frustrated, but trying to meet mom where she’s at.

Definitely recommend to others. She is doing very well there and receives excellent care from the staff based on my nephew's comments as he sees her almost every day.

Since my mom moved into Spring Hills Somerset, the facility has gone through 3 different Directors. My go to people for communication have been the nurses. Different higher ups have made it difficult to count on them, to be honest. Housekeeping is good, food is fine, there is always something going on for activities. I am there 2-3 times/week at different times, so I meet different staff at various shifts. The nurses are organized and by the book, which I appreciate; professional. I like that it is a smaller facility. I have gotten to know several residents by name. My mom loves her space. The cost is crazy, but seems to be lower than other "chain" facilities. I am confused a bit on what the parameters are for assisted living versus memory care. Some of the residents that I see in the assisted living unit seem like they need much more hands on care, that the memory unit upstairs at Spring Hills I assume, provides. I would recommend this facility and always encourage families to constantly monitor. Overall, I do like it for Mom, but I am always watching.

The staff is very friendly and approachable. I feel I can them with questions and any issues. Also, by having an executive director in place in the past several months, it's been much better in terms of communication and having someone in charge to communicate our concerns. As far as the food goes - They could give more nutritious snacks and less sweet treats.

My loved one is currently a resident at Spring Hills Livingston and overall things have been good. The cleanliness of the facility is good, the cleanliness of her room is okay. The restaurant is good, but the food on the third floor is just okay.

Dad didn't particularly like the food, however Spring Hills Hunters Creek community was excellent. I was very happy with them. If it wasn't for a bigger room elsewhere, we would have stayed there. The staff. They are very caring. We would definitely recommend this community to other families based on the experience we have had.

The staff are the key to the success and experience I would definitely recommend Spring Hills of Lake Mary to others.

What our family likes the most about the Spring Hills Singing Woods community is it seems that everyone is well cared for. The staff members are all responsive to the families needs.

We love the activities they offer for the residents to participate in, and we also like all the staff members they have working there as well as the privacy (private room) offered by Spring Hills Somerset.

Family member does not partake in any activities- his loss. Based on our experience so far, the management was very responsive and worked closely with us to get the family member transferred there and settled in.

Our family had an in person tour with Spring Hills Mount Vernon and we thought it was a great tour experience. It was quite similar to [community name removed] however it was just much more expensive [fee removed] more. Would recommend either depending on need and finances

The main reasons we chose Spring Hills Mount Vernon over others we looked into was because of their high caring attitude; the facility is small; it is not a high rise; the food is good! They do most things well! They do struggle a little with late stage Alzheimer's anger temper issues. I highly recommend Spring Hills for memory care.

I would not recommend this place. They are understaffed. Again what activities, sitting in front t of a t.v. for hours. My father had never fallen; he was there for 6 weeks and fell multiple times. It was a joke. Daycity hospice was the only saving grace [name removed] was the best. If l had to do it over l would not recommend this place. It looks great but it was not clean, not organized, way understaffed. The woman who called for years to encourage us to sign him in, [name removed] never saw or heard from her again.

The Activities Team at Spring Hills Mount Vernon is always bustling with clever and engaging ideas for the residents and, on occasion, families. The Activities Director offers a broad array of options daily to appeal to the diverse population of the ALF community. Recently, there were dragon dancers who provided a lively and colorful celebration of the Lunar New Year, a "Breakfast at Tiffany's" themed Mother's Day celebration, and opportunities for residents and staff to share aspects of their heritage. The AD also fosters interaction with the broader community, bringing in school children who made paper flowers for the residents, and music students to perform a concert, as well as organizing outings to local eateries, parks and locales. Themes large and small are causes for everyday celebration, from Cinco de Mayo or the Kentucky Derby to International Donut Day. Daily exposure to music, exercise and games keeps residents stimulated. I highly recommend the activities at SHMV.

What a wonderful assisted living facility to be a part of. Staff is courteous, knowledgeable and is quick to solve your problems/complaints. The activities here are done with minimal help, but results of their passion to the job, there talents, and their relentless energy that they share with us is absolutely beautiful .

The best thing is when you walk in it is SO clean looking and smells clean. The staff is great! Exceptionally friendly. My sister has Alzheimer's and I live in Florida, I was able to arrange a weekly video call with my sister. The staff really goes out of their way. The only negative thing I have to say is in memory care in the common room. The aids really just sit there. I couple of times I visited and my sister was just sitting there with the TV on in the common room. That made me sad. In summary, it is working out nicely for my sister at Spring Hills. They take good care of her.

The staff were friendly and lovely to work with. They were patient and kind. They were always receptive and listened to my concerns. They did the best they could to care for my loved one, who was not always receptive to being there. Overall the facility was clean, although they could have kept up a little better with emptying trash and getting laundry done. I thought their cost seemed to be in line with the industry standard.

Our family had an in person tour and overall we thought it was a really nice tour experience