Spectrum Retirement

My Father really liked it and it's 5 minutes away from the nearest family member.It' a cheerful, friendly community. The food is excellent and there's plenty of things to do.

We took a tour of Green Oaks Senior Living during our search for an Independent Living facility for our loved one. This facility was very nice! The atmosphere felt very warm and cozy. Everyone was very friendly. However, the apartments were small and they only offer Independent Living. We were looking for a place that also offers Assisted Living for possible future needs.

Orientation and onboarding wasn't great. Staff very accommodating but had to ask. My mother was moved to memory care shortly after arriving. Not that I disagreed with assessment but seems like they do a bunch of testing people when they have memory care openings. Went from 6 rooms available to none in a very short period of time. Place generally looks nice and clean. The day to day staff at front desk and in memory care helping residents are very nice and seem very supportive of the residents. Meal quality is lacking and in memory care residents are not given the same choices as they are on the independent side. Residents are not asked what they want they must ask for something different which rarely happens. Also not enough supplies of extra spoons or bowls if meal calls for it. There are lots of activities and staff is nice but for memory care very little opportunity to get off campus for residents. Seems like things listed are sometimes cancelled.

The meals and dining service gets 5 +. Mother n Law has Macular. Pretty much 100% blind. They will take her and go with her to assist her at the Dr Office . Dining Room, Staff and Food Is Excellent. They even cut up her meat for her. Overall, Best Choice !!! Just think they are a lil short staffed and at times some things may fall thru the cracks. Like a shower, appt cleaning. Physical and Occupational Therapy is on point .. they really do a nice job.

Found the place myself but you were helpful. It's good, and I would recommend to others.

The food at The Enclave at Round Rock Senior Living is always an issues in group situations. They have had some employee shortages which adds to it.

She really likes the staff and said everyone is really nice, only issues are high turnover rate for staff which has led to slow dining service and slow repair orders. Overall been a very positive experience. She has made friends with a few of the residents and enjoys going to the pool in the evenings.

The staff was very supportive, and worked with me to get hospice care at their facility so I wouldn't have to move her. Like any facility there were good and bad points. No place is perfect. Overall it was worth the money.

I would recommend to others. We picked this community for our loved one because of the room availability and proximity.

The main things that stuck out about The Enclave at Gilbert over other places we looked into was how clean the facility was, they had many activities to offer, but they also have PT/OT on site Mondays-Fridays. The staff is nice and accommodating, but for someone who needs more help with their normal daily functions, they just don't have the time.

They seem to overall care but don't seem to get to involve The food is very good but the wait time is not good at all. My sister goes down for dinner at 4:30 and waits for her food sometime till 5:30 even 6 I have complained about that a few times they just tell me they're short-handed they need to do something about that they have gotten a little better for lunch sometimes dinner. My mom just can't wait that long. So we have Sabrina my sister bring my mom dinner to her but then they charge us to have that done. My mom would go down more if they were a little more quicker on delivering the food to the table. I feel they need to have more activities in house. They had the residents do the Bingo Left Right Center for 4th of July they didn't have anything didn't even decorate. I hope that changes with the holidays coming up. They have one movie a week and it's usually like it too they should have more options. If they have a coordinator I've never met her I've asked about a happy hour on Fridays they have like a social with alcohol on Fridays at 3:00 was told they also can has soft drinks as well. But once again it's not an organized thing. I feel for the money they should have more activities maybe bring in people to play music get people more involved they don't seem to have a coordinator doing these things it seems like it's just the residents. Overall it is a nice place the people that work like the front desk and stuff they're very nice and accommodating but the people you talk to before you move in make it sound better than it is and you don't hear from them anymore. They have a bistro room pretty never have anything in there so some water and coffee and a TV. I was told that they are working on doing something about that room. Once again I do feel that my loved one is safe there and that I like... The Apartments are very nice and up-to-date the hallways are very nice and places to sit the people that work there are very nice. The food is good just need it to be a little more faster maybe they could put water on the tables with glasses and they can pour their own while they're waiting they would have something to drink and maybe a few more activities for the holidays to come.

I liked Park Meadows when I toured them, But now I see they did not provide the same care for independent living as [facility name removed] does. But the apartments were lovely and the ones on the first floor did have outside access.

The transition is challenging; the facility is very good. I would recommend to other families. We picked this community, because of the size apartment my parents needed; reasonable costs; and it was close to my home.

I would tell a friend that it is very nice, they need a buddy system, and it should be high on their list. The sales department did a good job, but after moving in it seemed a little hands off. Not clear who is responsible for questions about things other than activities. On the activities list the church services are not listed. A buddy system would be most beneficial for this establishment. There is no one on either side of my mother-in-law, it seems that she is a little isolated. Meals - it is a little bothersome that they are extra. Mom has probably gained some weight since being there. She eats lunch and dinner there for her price of meals. She has learned to ask for other suggestions. The meal selection at the beginning of her move in was not explained. Guest bathrooms could be cleaned more often. Housekeeping in apartment is going well. Other residents are friendly. It is unclear as to who to go with regarding different issues - TV channels; housekeeping; places that families can have family dinner; families use of outside grill. Would be most helpful if they had mentors or buddies assigned to show the ropes. Mom is finding out as well as we as to how the routine goes. The first weekend Mom was in her unit there was unseasonably warm weather and her air conditioner did not work. I did not discover until Saturday night when she mentioned on the phone how hot it was. I called the front desk to try and get service for her room after being in her apartment and the room temperature was 86. Front desk said they would put in a work order. But would not be addressed until Monday. Stopped at the front desk again on Sunday, the weekend maintenance guy said it is blowing air - it is working. Temperature still at 86 and not cooling down. Again asked the front desk what could be done. It will have to wait until Monday. On Monday the maintenance department was in there and replaced the unit in her bedroom and the apartment started to cool down right away. The unit in the living room had a blanket in it. I did text the sales person on Sunday, but who would have been the correct person to have contacted. Monday the executive director stopped in and apologized, but I was disappointed with the response time. Mom has commented that sometimes what they have listed for a meal they have run out of. And it seems to take 2 to 3 days to get back to the level where all choices are being served The community really needs a buddy to take people to the activities. Mom has not attended any because she has not been out of the apartment enough to know her way around. She only goes to meals. I have encouraged coloring activities and puzzles. The apartment is beautiful. The price seems to be a little high in comparison to several around the same area. Things are getting better, but still not satisfied with knowing who does what.

Mom moved into assisted living at Westbrook. And for 3-4 years it was a good place for her. As her memory faded the easy transition to Memory care was a blessing. The staff and the care she received was very good. At the end my Mother did not recognize me, but she always had a smile for her caregivers.

Our family had an in person tour with Silver Glen Senior Living and it was a nice tour experience but they did not have any openings at the time our loved one needed to move in.

Our family had an in person tour with Westbrook Senior Living, and we really did like the community as well as the tour experience, but for our loved one we felt comfortable at another facility.

My family and loved one had a good experience with West Chester. The community is clean anytime we visit our loved one. The staff are friendly and community is great. The activities are not frequent and the meals are mediocre.

I like all of the activities, but especially enjoy the different word games, book club, and the Saturday morning news. These activities make me use my brain and become involved in some great discussions. It is like we live in a cocoon, they take such good care of us, cleaning our rooms, cooking our meals etc, , that I think it important to keep using my brain.

I would say for the most part we have been pleased. My mom is always clean and wearing clean clothes. Her room is clean and laundry is caught up. We have visited during meals and the food always looks amazing and is healthy. We see lots of fun activities and the staff is good. There have been times we see some of the ladies hugging the residents showing them love and sympathy and making the residents laugh. I have never worried that my mom is safe and being taken care of.