Sonida Senior Living

This community does not return phone calls, the communication is lacking greatly which is unacceptable. Our loved ones personal items would go missing and since COVID we have not been able to go in and pick up our loved ones belongings since has has now passed away. They would have to have volunteer workers come in because they could not hire new employees. When we were able to go visits we would find the employees asleep in chairs because they would have to work multiple shifts in a row. The only individuals we liked and dealt with were the CNA's that took care of the residents, we had no problems with them

2140 - only independant. A little older but well kept and friendly staff. Guest were eating in the dining area and seemed happy and engaging. One guest approached me to ask me why I was there. She had been there for 6 years and said that she loves it there. Not much outside area but that is not an important issue for me.

We moved my dad because he was a fall risk at home and my mom could no longer care for him. However, my dad was there for less than 8 hours and he wasn't supervised so he fell out of the wheelchair, which was being used a chair, and cracked his his open. He was taken with the hospital and released to a rehab, however, due to fall and now being confined to a wheelchair, the Waterford refused to accept him back. After I initiated and strongly requested my parents money back, they still charged them for half of the month and were not refund the community fee.

Management and employees come and go very quickly. CNA's are not taught proper care for the elderly in the memory care (lockdown unit). Fights have been wittnessed between residents and CNA's and falls have been wittnessed. Many violations have been wittnessed also. The food at this place was decent until they switched management to Pegasus....now food is not very healthy at all. Mostly carbs which is not good for diabetics or people with heart problems. When served food it lukewarm and takes about an hour to get. No hair nets are worn by the staff in the kitchen leading to hair in the food. Unfortunately people do not look happy here and do not get the PT or OT ftherapy that is need to build muscle and range of motion.

I’m not notified in a timely manner when my mother needs refills on her prescriptions. Once they notified me 5 days !! AFTER she ran out. The most recent incident mother had only 3 days remaining on one med when I was notified she needed a refill. One nurse even went as far as falsifying moms chart, documenting she had given mom med that she had ran out of. On a not so serious note, the cable satellite service is horrible. I notified the so called President of cedar bluff in Mansfield, [Name removed] on [date removed] of this issue, which at that time she stated she was aware and other residents had complained as well. She said she would get back to me with a resolution, as of [date removed] I’m still waiting for the resolution. As far as I’m concerned the administration leadership is horrible and just full of excuses and fluff. They listen to your concerns but DO NOTHING to resolve them. I would move my mom out of there in a heartbeat but my mother loves the residents she’s made friends with and majority of the support staff. It would be a great move for me but not such a great move for Mom right now. This place stresses me out and I have little trust in them.

I cannot recommend this facility.

We setup Mom to be in a respite stay post surgery for hip surgery after a fall. She had already come down with Dementia, and she was needing extra care without being home where there were too many obstacles to walk around. The initial month was OK, but then things were declining rapidly. Since June, there have been incidences where the entire kitchen and wait staff have quit. They have many times asked for medical staff to wait tables. This causes a huge turnover in the qualified health care staff available to help patients, and they resign all the time. Food was once plentiful and tasty. Now the portions are so small, there is hardly enough caloric count to sustain someone. One afternoon, my wife and I were there to visit and stay for dinner. Dinner service starts at 5, and we arrived at 5:45pm. There were no staff cleaning tables, and no place to sit where there was clean dishes, glasses, and utensils. After 30 minutes, mom got up and went to the kitchen to yell at someone to get out here to serve dinner. And now it is Nov, and things are far more worse than that because they have lost the whole wait staff many times over and are on their 3rd chef in 6 months. In addition, there was a power outage and we found that the facility is in violation of State statute by not having any backup power generators as required by law. Our private duty nurse was helping other residents who were in total pitch black darkness, and their oxygen generators and other medical equipment stopped working. Fountains has only 2 personnel on call at night, and they were nowhere to be found. They each have an entire building to cover. During this power outage, the locks securing the doors in the Memory Care wing automatically shut off and allowed the Alzheimers patients to freely leave. One patient left the facility, and walked to a neighboring church, climbed into the back seat of a car, and was transported to another neighboring town (Venice) by an unaware driver. She was eventually returned. So during any storm or hurricane, the power can shut off leaving residents in total darkness, without medical equipment that requires power, and unsecured buildings that will allow residents to freely leave and wander towards the adjacent interstate, the woods and swamp and canals behind, or into local neighborhoods. I would not recommend Fountains of Hope to anyone who truly has any love for their parents/spouses. I was lucky because I was providing a team of my own private duty nurses to be with mom 24/7 apart from the staff. They ended up cooking food for her and bringing it in. Don't waste your money here.

Took our loved one out within a month! Worst patient care ever! Food served was horrible and not edible! More patients on falling the floor and waiting for help than those walking. The entire staff consist of 5 ppl now, not enough to offer help to.anyo e there. Also meds are given by staff with no knowledge of what or when to take it. We found out by observing and catching these liars in the act. Our loved one was not given her meds properly and mostly not at all! We have the proof of that. If you love your loved ones..DO NOT PUT THEM IN HERE OR ANY OF THE HOMES OWNWD BY CAPITOL!! Do your research...ask about the lady who escaped and got killed in the parking lot, or about the patients that actually made it up onto HWY 81!! This company tried sueing us for not paying that month due to the lack of everything...guess what, they LOST..because I have the proof. If I could shut all of these places down I would!!! Please look at the reviews on many other sites as the Capitol company pays people to post good comments. Hopefully my honest comment makes it out there to anyone considering this [language removed]!! Some reviews are even from former staff...please, please, please dont do this to your loved one?? It wouldnt low me to put less than 1 star, but I would!!

Woodlands has a bed bug infestation. They use sub-par pest control company (Orkin) that does not do a good job. They only treated one room instead of the common areas and the entire facility. Upon further inspection, we found the bed bugs were brought into rooms by the laundry facilities. The Woodlands does not hire or replace quality help. They all stand outside and smoke. The pay is very low. I would NOT recommend this place for your loved ones!

Paradise Assisted Living was not very appealing. Furniture and rooms seemed worn, old. Greeting was not as relaxed. First mentioned cost,before we had looked at anything at that point. Perhaps it was because we were late.

The Director ([name removed]) at the Courtyards at Lake Granbury turned her back on my brother that was in their memory care unit. Rather than trying to help him, had him involuntarily committed to Wellbridge Hospital without notice to his family. Subsequently he passed away three months later. He was a healthy 63 year old man with no prior problems at the facility, but the chaos that ensued after they kicked him out was too much for him to handle. He simply needed consistency and stability, and that’s what the facility offered him for the three years he was there until they turned their back on him. DO NOT SEND YOUR LOVED ONE HERE!!

If you are looking to apply for the Aid and Attendance Benefit through the VA, and live here. Run. Honestly, I'm very disappointed in how things have gone with the Jefferson. We chose the Jefferson for many reasons, one being the community and that she would be able to age in place here thus making that cost minimal over time, now having literally no other choice but to move not even a year after moving in means that was an exorbitent amount per month (she lived here from December to the end of March). We were told by [name removed] that we wouldn't have any issues with the VA getting approved for this specific location for Aid and Attendance because many have gotten it approved. However, when we met with the VA their response was polar opposite of this. That the facility did not meet the requirements and while she would get some funding, that none of the cost of the facility could qualify for being counted towards what she would get ultimately leaving her over $700 short a month for the facility. Added to the fact that this has caused immense amount of mental and emotional stress for both her and I and they are sending us a invoice for the total PLUS additional outstanding balances, which there should be none is frustrating. Even while she was there they would promise to advertise her interest in teaching new games etc but in the months she lived there they never changed the games played

[Name removed] is truly a [language removed]! Just rude and fake....rolls her eyes when she doesn't want to do her job or when residents have a question. No one here ever knows what's going on here and always blames other staff members for things that already should have been addressed. The residents are amazing but as far as the stinky [language removed] goes, she is trash who thinks she is better than others....NOT!!!!

*Long Post but please read* This place is horrible and the current Head Nurse, is so rude, heartless and in the wrong line of business. If I could give negative stars than that would be more deserving. My mom suffers from dementia and was in the Memory Care unit for a little under a year. She often complained about the place being dirty, the constant overturn in staff and lack of activities available. Prior to enrolling my mom as a resident, I sat down with the Exec. Dir. for hours to see if Woodholme would be a good fit and was reassured that this facility and staff would be more than equipped to accommodate her needs. During the initial sit down, it was made quite clear that our family was very involved in our moms wellbeing and simply asked for open communication regarding her whereabouts and healthcare needs. Once again, we were reassured that we would be notified of matters regarding her in which that rarely happened. The current Head Nurse chose to take matters in her own hands and prescribed my mother Xanax (which was too strong for her body) without notifying the family or mom’s personal physician. Once confronted, the Head Nurse went through great lengths to put my mom out. This included sending my mother to the hospital in the middle of the night without notifying the family of her whereabouts and not allowing her back despite the doctors prognosis that she responded well to her new treatment. There was no advanced notification or communication with the family of this decision and were told that the final decision had been made a week prior. No voicemail, letter, phone call, nothing! To make matters worse, funds have already been withdrawn for this month (April) even though she has not been in the facility at all. Needless to say that my mom was unethically thrown out of the facility in such a crass manner. Overall, The communication between the Head Nurse and executives has been awful to say the least. Numerous messages and emails prior to this incident were sent and left unreturned. It is extremely difficult finding a facility where your loved one can feel comfortable and receive the proper care and attention needed. THIS IS NOT THE FACILITY TO GO TO. If you love your family member and are extremely hands on with how they are being treated during such a fragile and vulnerable point of their life, then I WOULD NOT recommend this place. They do not care about their residents. They are simply all about the money.

I have confidence that my Mom is getting excellent care at Georgetown Place. The employees and residents are very friendly and helpful. They provide a safe and loving environment. They provide every service you could want. The food is excellent.

My friend lives here and all is well except for the food. I visit often and usually stay for dinner. The food is terrible. The residents complain to no avail. This should not happen as one of the things the residents look forward to are their meals. To some it is the only thing they have to look forward to. Please check this out before considering for your loved one.

We aren't sure who wrote some of these other reviews but it doesn't seem possible. The food Is horrible daily, the staff shared with us that they lost their holiday bonuses this year and now lost their health insurance benefit they counted on. The staff aren't staying long enough to even learn our mother's name. When we arrive to visit from out of town, the newest administrator seems disconnected , unfriendly and staff tells us only concerned with making money. Looking elsewhere. People living here are really getting upset. Reality is not going in the right direction serving our elderly.

Did not like Harbor Chase. Have sinced moved my husband to a better memory care facility. Harbor Chase Memory Care is more interested in profit than proper care for the patients. It was uncomfortably cold all the time, not much in the way of activities and they were to repetitive, my husband got no help with his meals so I would have to be there all the time to feed him! Meds were being distributed by aids who were not certified to do that and there were always mistakes! I supplied all of my husband’s medications because we have a good prescription plan. But I have been receiving bills from the pharmacy that Harbor Chase uses to order meds. Twice I have brought these bills to the head nurse at Harbor Chase and nothing has been done. So up til now, I have received 5 bills and I do not intend to pay them! And it has been 4 months since I removed my husband from there. I took him out after 6 weeks of being totally disgusted! The halls where the patient’s rooms are always smelled like urine! Laundry was often neglected so I was taking my husband’s laundry home and doing it myself. I strongly recommend that if you are looking for a good care facility, THIS IS NOT IT!

Our mother lived at amberleigh for years before she had to move to the assisted living. It was operated with very fine leadership and the service promises were kept. The director and her managers were honorable and always approachable. The sales pitch wasn't our favorite part but phoney sales is seen everywhere these days. In the assisted living we became unhappy and services were questionable. The DON wasn't happy, tired all the time and the weekend nurses were scarce. The food went down too. Used to be very good , now no longer. Some good some ruined it.

Our mother lived at amberleigh for a few years before moving to the assisted living area. A nice Place for Mom advisor helped us. Now, we've seen the DON unhappy, tired all the time and not helpful. The weekend nurses were scarce and staffing was bare bones before we moved her out. The food went downhill lately too. New managers seen behind closed doors avoiding residents and staff. No longer able to recommend. Some good people others ruined our experience.