Sonida Senior Living

If you are looking for a place that can provide for basic needs including meals, bathing assist, and cleaning but don't require any more, than this may be the right fit. However, if you have a loved one with dementia related psychosis and complex needs, keep looking! The communication is HORRIBLE! After multiple falls and 3 fractures, the last one requiring extensive surgery, hospitalization and rehab, we called to update the staff and were told our loved one would not be accepted back. No warning, no updates, no compassion or care for how our loved one was doing, just "come and get their things" (oh, and by the way, we won't be reimbursing you even though we're the ones terminating the contract). If you are expecting supportive, compassionate care with communication about concerns, keep looking! Don't let our nightmare become yours.

My loved one has been here for almost 3 months. They do not check on them every 2-3 hrs. They do not clean routinely. They do not do the daily tidy up. I feel like I was completely lied to when we were looking at the place. I am so upset and disappointed. We are currently looking at other options.

We did not like this community and we knew it was not a fit for our loved one.

MY mother has been here for over a year and has blended into the community so well. The staff have welcomed her in with open arms and have made her feel at home. She is encouraged to participate in the activities and has done more here, than her previous home. The staff are very caring and you can see the compassion they have for the residents that live here. They are always willing to help and go above and beyond to provide a safe and happy place to live.

PCAs are slow to get to you.

We toured several places in Fort Wayne, and this one was terrible. The whole place was kind of dark and musty. It was under construction. I knew right away it wasn’t going to work. They seemed very unorganized. I just couldn’t see my loved one living there.

Just moved my father out, Administrator number 3 since he got there 8 months ago. Nurse [name removed]is horrible, uncaring and lazy. The sales person was nice enough, but was not very caring once you moved in.

They do not deliver what they sell you. Beware!! The constant high turnover reflects the ill-equipped management. The staff has continually suggested that the residents write a letter to corporate regarding the ”bait and switch” strategy of over promising and under performing. The person in charge of the kitchen, is condescending and is not willing to work with someone who has special dietary needs, contrary to what it says in their literature and is reiterated by their salespeople. He told my mom if she needed something special to “make it herself!” My parents pay [fee removed]a month & have to make their own meals, monitor their own meds( due to a shortage if qualified staff) & are dealing with a sewer back up in their room. We are looking for a new place, but didn’t want anyone else to have to endure what my parents went through. The saving grace is that the facility is beautiful. We were sold as if it was the four seasons of assisted living, but have merely received Motel 6 services.

They told us to come at 12:00 but then said they weren’t feeding people not living there. So there was no way to know if my father would like the food so we cancled

My mom was forched to live in this facility. This facility was so poorly ran, not enough staff, staff not qualified to take care of my mom's needs. They did care to groom her and neglected her in every way. She was left alone and so were the other residents. The memory unit was dirty and smelled most of the time. I would NEVER leave a loved one in their care. The food was disgusting. I tasted all food just to know what my mom had to eat. Please run fast from this place. There are NO doctors on site and NO RNs either only LPNs......this is so unexceptable. My mom was left dirty and all her dignity was taken away. My mom was also left cold without covers, and left to go pee in her bed than lay in it.....horrible place.....run, run, run!!!!

I would never recommend this community to anyone. Communication is not good and you can not get ahold of any if you have questions. Their billing system is hard to understand. I had just a horrible experience. There have been many times I have gone to the community and there are only one or two people that we see. They did not disclose all of the fees and we had some surprises on our billing. They changed care level types without discussion and they even back charged us for the previous months.

[name removed] was very nice until we started asking questions & then got very snippy with his answers. Pretty much a jerk at this point - stood with his back to us in the elevate to see 1 room - he did not show any thing outdoors, the rooms, dining, etc - very rude & again he was very upbeat & nice & loud when we first arrived but got very defensive when we begin to ask questions about housekeeping, meals, laundry, etc - WILL NOT BE LOOKING IINTO THIS PLACAE SINCE IF THEY ARE THIS WAY TO SHOWCASE THEIR PLACE, WE CAN ONLY THINK OF HOW THEY TREAT PEOPLE THERE

I would tell others not to place your loved ones here. The nurses aides were cruel, shamming. The administrative team wouldn't take care of my loved one. The care was absolutely horrible. There was no communication and there is high turnover with all staff. The staff at the front desk were always nice though.

Do not use this community look someplace else. The is too much incompetency here. I would not recommend this community to others.

The Benton House presents very well; however the care my parents received was filled with errors, shortcomings and ended with the resignation of the Executive Director. Upon his removal, things continued poorly. My father suffering from dementia, had his room moved without contact with family members, who visit regularly. This obviously caused my father’s mood to be altered. My father is legally blind, his glasses were misplaced for a period of time, wasn’t noticed until a family member visited. After a search of the memory care unit, his glasses were found. COVID-19 cases are prevalent with the staff and residents. Unfortunately, after 6 short months in the Benton House, I lost my father to complications from COVID-19 . The Benton House may have good intentions; however, I would really research this facility and come to your own conclusions.

The staff here are very rude. This is not a good place for your loved ones.

Beware if you care about your loved ones do not allow them to be a resident at The Waterford at Virginia Beach!! The Waterford at Virginia Beach does not care about their residence they only care about money! They have a huge turnover rate! The med techs are not trained well! They are currently being investigated by the licensing department of social service for infectious disease violations pertaining to Covid violations! Nurses speaking to residence without masks on! The food is in edible! Since my parents have lived there the turnover rate is astonishing! They cannot keep workers at all and it’s because the conditions Working there and living there or unacceptable! Protect your family do not allow them to live at The Waterford at Virginia Beach!

If you love your family members do not let them live at The Waterford at Virginia Beach! They only care about money they have no empathy or sympathy for the residence! My parents while living there there were so many different guidelines and rules that were violated so many so that social services is currently investigating The Waterford at Virginia Beach! Do not leave your parents there!

From what we saw the community seemed clean, however our loved one had a stroke last year and the community did not call 911 or an ambulance because he was living in independent living and it was not there place to call for help.

The Waterford at Fairfield has recently hired the agency senior helpers to come in for care, and we have not had a good experience with them. We had an issue with stealing and the facility has not done anything about it or compensated us. I would never recommend this facility to anybody as long as they are using senior helpers.