Sonida Senior Living

I toured this community and all I can say is awful, worse than a prison cell.

I am not putting my info down here. Someone that is in this place I know. This place is terrible I won’t put my dog in here… These clients are elderly and their family are paying for you to take care of them. Maybe there aren’t enough people working but as a business, you need to figure this out.

I would never recommend the community to anyone because of the nursing staff. The community gave my loved one gave a medication my loved one never had before and I'm not sure why they gave it to my loved one. I believe this caused my loved one to have issues. The call button wasn't working in my loved one's room and the family didn't know this wasn't working. The community did get the call light fixed immediately after the family letting them know it wasn't working. There were also issues with the tv service in the room of my loved one's and this wasn't fixed for my loved one during their time here.

Where do I start? Safety and security, food, management or facility. Let's start at food, the food is not that good, some days are but most of the time I go out to eat at a local restaurant. No breakfast that you would like, it's scrambled eggs ( no fried eggs ) sausage links, bacon. Most of the time it luke warm. Lunch time. There is a salad bar with a very limited items. All depends on what the menu is. Some of the food is tuff, or not cooked well. Some looks like mush. Dinner, the food is ok sometimes again. Over all they buy cheaper food quality and not enough of the food. Seems they run out a few times and try to substitute it with something else. Security and safety, parking lot needs more brighter lighting, building needs all outside light working. ED, changes to many things with our asking the residents their thoughts.

The staff tires to interact with the family but often the voicemail box is always full, and it is diificult try to get someome to return your call. The food is not bad, it seems to be okay. They offer a lot of activities. The price of care services increases for evey little thing, that your loved one needs. Look into other places for your loved one, prior to choosing this community. In addition, they have a huge turnover in upper management.

Do not move your loved ones in here. I do not recommend this facility. They do not have the staffing for the type of care needed. They should not bring any new residents in until they get more staff. The medical side of things is very poor. Medication management, nursing, covid testing, etc. is very inadequate. They say they have a doctor on site but he was rarely there. Every time I went to visit it was very difficult to find any staff around. It was a horrible experience and we were very disappointed.

It's a very clean and nice facility. It's a newly remodeled community. My loved one seemed to love the food. They offer lots of activities. The value for the money was good. My only issue, was my loved one was kicked out and evicted, and was given a 7 day notice to move out. My loved one needed more care, than what they could provide. In addition, they seemed to have a turnover in staff. Overall, a decent place.

My 90 year old Mother was EVICTED with 7 days notice from The Wellington at North Richland Hills, TX. She was given an Eviction Letter on August 5th with a Termination date of [date removed]. Granted, she suffers from Alzheimer's and dementia but imagine our SHOCK to get a 7 day termination notice! The management at The Wellington is cruel and callous, and did not care at ALL this was a major hardship for our family as everyone works full-time and cannot drop everything to move our Mother! My Mom had paid her August rent in full, $[removed]. We were not able to move her until [date removed] because it took a couple weeks to have her assessed and accepted into a new Memory Care facility. [name removed], the Executive Director at The Wellington, promised us he would refund any remaining rent based on my Mother's move-out date. She is on a fixed income and cannot afford to pay double rent to 2 expensive facilities (the old one and the new one!) [name removed] is offering to only reimburse us for 2 days rent

Moved MIL in [date removed] and was alright. It’s August 2022 and things have gone dramatically downhill. Staff changes frequent. AC hasn’t been consistent for months. Window unit was installed but since taken out. AC isn’t working again. They brought in an oscillating fan. Bathroom faucet hasn’t been working. Now the cold water doesn’t work all. No repairs have been made. Carpet is stained…hadn’t been cleaned. Visited today and walked in…no receptionist, no one at nurses station downstairs or upstairs. Upon entering the main lobby, the smell of urine or “old” is apparent. Professionals have discouraged us to be there. Bright side…Aides have been kind to my MIL. We will be looking for an alternative.

Never put a loved one at North Pointe. [Name removed] is a liar.

Don't believe a word they are telling you. Management are a complete joke. Don't give them any money up front they will steal it from you. Take my advise I have been at a few of these places. this is by far the shadiest by far. Go somewhere else for your loved ones.

They had to proceed us through covid outbreak. Even though my loved one did not have covid and I requested that the isolate my loved one and feed her there. They stated that they are not a one-on-one facility and she couldn't honor the request because it was not medically necessary. They have done this for others and it was necessary to ensure safety. Also I was told I could bring somebody into feed and pay for it. More chance of bringing in covid! Yesterday they placed a fentanyl patch on my loved one that was discontinued. Because one of their staff members did not follow through on doctor's orders and make sure the computer was updated. I can go on and on. The biggest problem they have two aids for about 28 people. This is a memory Care , two people are assisting one individual with a hoyer lift or taking breaks there is nobody left to keep an eye on people that desperately need it. She says it's legal but my question is it morally legal? So my recommendation stay away l

Definitely one of the worst facilities I’ve been in. Constantly short staffed. One employee for 9+ residents. Memory care residents left soiled sitting around the TV for hours on weekends. Only agency for staffing every weekend no reports are given, the call light system is none existing and management is unresponsive. Several staff were working back to back doubles over 16 hrs so they were burnt out and there was nobody else to come in. Everyone who came quickly said they would not be back. The aids are giving shots of insulin untrained because there are no nurses on staff. There was a man who was falling 5-6 times a day he died in his room screaming for help. There are several pts who are dementia pts living in assisted living because they can pay. It’s a sad situation

I only toured the community. As my loved one never ended up moving into the community. We had put the down payment for the community. Due to the decision change since my loved one had a medical concern, I decided to cancel the contract. The community told me that I would have to give a 30 day notice and pay rent for the month that my loved one was due to move in. This didn't settle well with me. I decided to not move my loved one in. Overall it wasn't a pleasant experience for us.

I wouldn't recommend this place to anyone . This is the most crooked place I've ever seen in my life the employees talk about each other behind each others back if they have visitors the treat the residents with kindness and respect but as soon as the visitors leave they get real disrespectful to the residents it's crazy

I had a friend who had a loved one here and they over-medicated the resident so they ended up moving them out. They hide the memory care unit and try not to take people back there. The staff seemed inexperienced and not professional. It was not a good tour experience.

We did not get good care there. My husband fell, and it took about an hour for them to get him up and back in bed. They didn't get him any medical attention at all. He fell again the next night, and they took him to the hospital, where doctors determined he had a fractured rib and collar bone. The June called and told me he was going to one hospital but took him to another one instead. In the week he was in the hospital, no one at The June called to check on him. He ended up passing away in the hospital, so subsequently I checked him out of The June early. When I call for a refund, all they do is pass me off and say so and so will call you later. But no one returns my calls. They've been almost hateful about it. At first I thought it was a nice place. It was very pretty, and the sales person was very helpful. But we found out she left right after we got there. And ultimately the care was utterly lacking.

Upon admission there was an appointment to asses the level of care needed for assisted level living. They assess our loved one at the lowest care level needed. During his stay he had one day where he had behavioral issues just out of the blue. They changed his medication without making us aware or calling the other family. We found out he was not being given the medication he should of been given, which was a big frustration and concern.

I toured The Waterford and did not find the facility to be very clean. The size of the apartments were also very small for the price you had to pay.

We got a very weird vibe when we toured Whitley Place. No one was really out and about and people would not talk to us, even the director. She ran into us and said she did not know we were coming and that was all she said. It is a clean place and residents seemed well cared for, it was just very strange.