Sonida Senior Living

What they promised us is not what has been fulfilled. My father is dirty. They don't change him. It's just not been a good experience. He has fallen and they said they were attending to him, which was not true.

In terms of how clean and friendly they are, and the food, it gets a triple A rating. This wasn't the best option for us. I think it is overall a good place, but they work very hard at misrepresenting themselves. They made it look like they could bring in affordable care, as conditions worsen, but it's all out of pocket, and depends on the care that is needed. They kind of misrepresented that there might be a stipend for living there through the V.A., and it's not quite like that. Don't just go on the assumption that medicare coverage is all you will need to live there. It is an independent place, and as an independent place I think it would be nice, probably more of a four. I would look into anything they say might be available to you, before moving.

I toured the facility for my Mom. I was not impressed at all. The apt. that they wanted to rent had doors coming off the cupboards, a ceiling vent fan had to be replaced, and the carpeting that had just been cleaned that had several bad spots that needed attention. If this is the way that they show a room to be rented then it is poor management and we won't be renting here

The facility is clean and my relative likes the food. And that is where the positive comments end. It is understaffed and the director is an expert at making excuses. Everything of value has been stolen out of the room. If you ask for assistance the aides will tell you that they can't do anything until the facility gets more money. Response times to the call button range from 30 minutes to 2 hours. In one case, the aides that answered the call did not know how to pick up a patient who had fallen. Complain about anything and retaliation is quick and expensive. The "sales pitch" includes all kinds of services but when it's time to renew the lease there are no services included in the monthly rent.

I toured The Jefferson with my daughter to see if it might suit my mother. It seemed kind of nice at first, with nice views out the windows, although many of the walls had dings and bangs and the overall effect was shabby. The saleslady treated us to lunch, and my daughter's coffee cup was dirty. She asked for another, and that was dirty too. And the next one. I looked at my spoon, and there was a defunct daddy longlegs stuck to it. The saleslady barely reacted, as if this is a normal occurrence. Needless to say, I did not bring my mother for a tour. The residence she ultimately chose has several refugees from The Jefferson. These people say that The J. used to be pretty nice, then went downhill.

Our experience with Peregrine's Landing was not a good one. My loved one fell twice at this community, and while the first was an accident, the second fall could have been easily prevented. We had to place her under hospice care as a result of the second fall. I would not recommend them.

During the time of our move in, The Jefferson was going through management changeovers and I think there have been three chefs since we signed the lease. The wait staff just walked off the site one day for an evening meal. Not sure what that was all about. There is only one elevator in the place, and when we've been waiting for the elevator to go to meals, some of the residents have been rude because they had to stop at our floor and let us on. On the positive side, the maintenance guy worked really hard and efficiently to get things ready for our move.

They have a lice infestation ONLY in the Memory Care Unit, we had to provide bed, and the water isn't hot enough to do laundry. They lost a $1500 hearing aid. My mother has alzheimers, and half the time she doesn't have her teeth in.<br />The medical care is good, medications are on schedule. <br />I was very happy to put her in there on the first of September; everyone was nice, and very informative, and it was all good, and suddenly it was not.

looks like a large apartment complex

When we first moved our parents into the Waterford, we liked the place, location and staff, but things changed. Now this facility is extremely under staffed with the wait time for a calls to be answered as long as 30 to 45 minutes. Staff morale seems to be very low which leads to apathetic care for residents. This could be a great place, but the way it is now leaves a lot to be desired. I would not select this place unless things change with management

Prefer to not have all meals included.

Brian extremely helpful. Big apts. looked and felt too much like a nursing home especially for the price.

Unprepared, or didn't bother to prepare for showing unit; felt rushed throughout the time spent, very little info shared about what they offer.Snow on walks/handicapped parking. Several concerns with this site. Affordable. Very good location in terms of proximity

The facility is nice, however their memory care unit is not yet certified by the state and they were not very good at giving concrete information as to how the memory care unit will run (staff, activities, etc.). Also, the residents currently in the memory care wing as very old & there is not really anyone for my father to interact with.

seemed small and dark.

Rooms are too small

mom was so glad to get out of here, it was not real successful. They gave her the wrong medications a couple of times and then they lied to me about it. We had real trust issues to the point where I moved her. She was very uncomfortable there and she was afraid. She was very alert and when she told them that it was the wrong medication they argued with her until they realized that she was right. When I went and talked to them about it they lied to me. By and large we decided it would be best to move, if she was not as alert as she is she would have taken the medication and my concern is for all the poor little people that just take what is given to them. it seemed very nice and when she first moved in we were very pleased but things went downhill pretty quickly.

Too far away and the feel was too much like a hospital.

The facility is beautiful but my mom has run out of her meds because nurses forgot to order them 3 times!! She has been forgotten for meals about 3 times and her meds have not been given 3 times. Other facilities have problems too I just think they need to be on top of things more. The food is good and the aides are very caring., Mom has been there7 months.

When my wife had to leave for another facility because they were unable to provide the care she needed, I asked for a refund for the last two weeks of care that we had paid for but not used. The amount was close to $4,000.00; they refused to pay and would not return calls. I even requested help from the Attorney General's office but they refused to return their calls as well. I wouldn't recommend this place to anyone.