Sonida Senior Living

The facilities were nice but I still want a kitchen for when I want to cook. Wellington doesn't have kitchens. Lack of kitchen lowers my rate.

We didn't care for this facility. We were on time for our appt but were left waiting in the lobby while lawn maintenance went back & forth (thru the actual lobby) carrying lawnmowers, weedeaters, drinking the juice & eating cookies from the lobby. Another worker watched tv & his clothes were very dirty. The person called twice for us, said she'd be right there, but never showed up. So we left. She called a little later & said she didn't know we were there waiting.

First off, the facilitiy has no follow through on their promises. Despite promising transportation to and from doctors, they now refuse to provide this service. Food is terrible if you have any dietary restrictions. They have refused to accomodate diabetic needs. Facility is constantly understaffed. Acitiy staff is extremely rude, untrained and unqualified,

This is a very nice home for my mom. The community was not sure on how to transfer oxygen The staff was nice and attentive. My mom needed more personal care at times. the activity director is excellent. The community was very clean and beautiful outdoor area. It felt like a home for her. I would suggest that other families tour this community for the care that is offered for a loved one.

My mother in law has been at Symphony Manor in Baltimore, MD for three years in their memory care facility. When she first arrived it was great. They had interactive activities for the residents and would even take them off campus to plays at Center Stage and for country drives. Then there was a change in management. The new facility manager has cut a lot of these programs for the residents as well as staffing. This is where the problems began. My mother in law's care has really been effected in a negative way. The staff on the floor are all very nice, but they are over worked and under staffed. They can't give the residents the care that they need and deserve. This isn't their fault however. They are understaffed. The problem is my wife's family went to management to have these problems addressed. Rather than putting patient care first and fixing the issues, management blamed the resident and demanded that the family pay for increased care. Medical professionals have told the family she doesn't need that additional care, but they do not want to see their love one being neglected. When told of the expert opinion on 24 hour care the woman who runs the facilities response was to kick my mother in law out. If you care about your loved one, and want them to get the care they deserve do not send them here. I've never experienced a medical professional or patient care advocate who, rather than care for a patient or resident of a facility would kick them out. Don't be fooled by appearances. The place is beautiful. And the floor staff is great, but until there's a change in management your loved one will not receive the care they deserve.

Amberleigh is excellent if your parents are looking for a fully independent living facility. There is lots to do and the residents are very social (although I've been told it can be cliquey; think high school cafeteria). I really wish I knew more about [Removed] experience because mine was the complete opposite. There was no help when my mother began needing advanced care. We had to go outside to find additional caretakers (in fact I was told they were not allowed to provide us with names). The administration was completely unresponsive to the family except when they needed something. Phone calls just simply went unanswered and friendly is not the word I would use to describe any of my personal interactions, except when they were trying to sell us on the facility. I had heard so many great things about Amberleigh (including these reviews) so it ended up being a great disappointment. I would definitely not recommend the Assisted Living or Memory Care units, I can't imagine how frustrating it would have been to have such an unresponsive management at that level of care.

A family member was a resident at Symphony Manor. Everything seemed great at first but after being there for some time noticed a very high turnover in staff, very inconsistent care, and a lack of awareness from management. We looked at many facilities and Symphony Manor says all the right things but don't live up to it. I would not recommend sending a loved one here unless there are no other options.

This is a nice community. We were not happy with the staff. The staff did not do what they were going to do . I was not happy with the billing dept. When my mom was there she was happy with the food. She liked the activities bingo and socialization with the other residents. I was not happy that my mom had to wait long periods of time for medication.. I would not recommend this community to other families. My mom is now is a better community for good care.

Was not impressed with this facility. It supposedly was renovated a few months ago, but looked like it had only been painted. The apartment they showed us had a very strong smell of urine. Will not consider this facility.

They were not off to a good start with me. When I came for a tour no one was there to show me around or discuss the options with me. I also saw that there was 2 residents that had there face in there food. Not one nurse or aide did anything. That was a major turn off. There was staff there, but again there was nothing done.

This community was not what I was expecting. The community was clean and well taken care of. The staff was nice for the most part. The activities were good for my father. I would advise that others look into other options for care.

First thing I noticed when entering this facility was the awful smell. It was not a fresh smell and reminded me very much of a nursing home. It was not very inviting , there was lots of dimmed lights and poor views from the dinning room. In the apartment the carpet was very outdated and old. The areas outside to walk around seemed limited and there was no courtyard.

Such a disappointment. Care is sporadic and haphazard. This is no oversight on showers or care. The caregivers ignore resident needs. I would recommend looking elsewhere. We finally did.

The Benton House is a newer community and it is immaculate. The director and the intake nurse are amazing and very helpful. I would like to see more cultural diversity with the staff so the issues with the staff could improve. The kitchen staff would serve burnt food or would not serve food to my mother at all at times. They were very rude and difficult to work with

Nice place but no memory care, 'skilled nursing' available.

Apparently they changed ownership towards the end of 2015. There are a lot of new employees, most of which are just learning and aren't familiar with Alzheimer's, Louie bodies, etc. Nor proper care.

The Waterford is an ok place to put your loved one, however, their food isn't fit for consumption. Residents will not complain to the administrator because they are afraid of her due to the fact she has been rude them numerous times. They recently received a bad review from the health department, and their food quality continues to deteriorate. While the service and food continue to decline their price increases for residents continues to be 4-5% every year.

As a guest of Res. [removed], I was denied food service 01/21, after presenting a prepaid ticket, because I was not granted permission to eat by manager Peyton. Although I will continue to visit my dear friend of 30 Yrs., I will never eat there as long as Peyton is the manager.

very high turnover of staff. Why are good caregivers leaving?

No, period. Unimpressed, overpriced, 2 stars is being nice. Poor outdoors, ugly rooms and hallways, 8 year old building but seems like a 40 year old building, boring decor. Positives: fireplace, elevators worked.