Sonida Senior Living

I was not impressed with Summit Point. Their memory care unit was locked and at the end of a hallway with no outside access. If residents wanted to leave they had to be escorted out. They also did not take memory care residents out on the bus. We thought our loved one would feel very trapped here.

HarborChase of WIldwood needs to work on their follow through within their nursing staff. They also need to have more consistent good meals. They also need to have more encouragement of socialization between the residents.

We did not have a good experience. Our mother was admitted to the memory care unit, and we found that the staff were not trained and were actually ill-equipped - they did not know how to manage a true Alzheimer's patient. Our mother was provided no direction. She lost weight. She developed infections. She developed behaviors - because there was no oversight by the staff. They just did not know how to handle a true Alzheimer's patient. And there's a big difference between Alzheimer's and dementia. With the leadership, initially they voiced concern to what I had to say. But they lacked follow through on the concerns and on what hey said they would do. Near the end, they were totally dismissive of our concerns.

Marquis Place is not a good community for couples. There are no other couples here, so we feel like we don't have any other people to relate or talk to. The visiting hours are terrible, they are very limited. The hours are 9am-5pm on Mondays, Wednesdays, and Fridays; 9am-730pm on Tuesdays and Thursdays; and 9am-3pm on the weekends. The staff could also use some improvement. They have a lack of staff and the staff who are there need more training. They also serve too much pasta, I wish they had more variety.

Upon visiting our Mom’s room at Wellington today, we found conditions to be unacceptable, especially given the amount of money we pay: 1. Cockroaches and their feces were all over the apartment, on the countertops, in and on the cabinets, in the bathroom, and under the furniture. I had her apartment placed on the pest control treatment list. I was informed that the exterminator wouldn’t be back for two weeks. My wife and I spent over two hours cleaning the place up. We probably be back tomorrow for another session. 2. Meal quality. She eats in her room, and has a somewhat restricted diet, so she doesn’t get what other residents get. Today, it was two frozen and heated hamburger patties, nothing more. I went to the dining room and checked what the other residents were eating. Their food could have been safely served to my Mother. 3. No hot water at the kitchenette sink for washing dishes. It was barely lukewarm for a couple of minutes then turned cold again.

Well the first observation : regards food preparation & selections. The food is served cold from lunch thru dinner. The kitchen does not contain warming lights , resulting in cold food. Also various meat items are served under cooked, or not cooked at all . This will eventually result with patients getting food poisoning. Second improved supervision is needed regarding dietary needs. It appears all residents are provided the same meal as the entire population. There is too much salt and sugar added to each meal.

The Waterford community itself and the cleanliness was a huge plus right away, however unless the management gets it together or new management comes in we would not recommend this community. During our loved ones their medicine was all messed up which became a huge concern for us. The community never communication really with the hospice nurses, or honestly our family. We could call and be on hold for 30 minutes, or never even get a call back. We paid in full for our loved one to stay two months, and unfortunately they did not stay the full two months and even though they said we would be refunded that is not happening. We feel that we are just being lied to.

This community was okay. I liked the atmosphere but when we tried to enroll it was terrible.

There is a major lack of communication not only between management and the employees, but between the employees and the residents. My sister was found outside in the cold between 2 cars, they were more concerned about the scratches on the cars than her well being. When I asked the nursing staff about it, they said that I would need to ask the nurse who was on staff when it happened. I ended up hiring extra care to come in for 8 hours a day. Due to our experience, I would not recommend to other families who are looking.

I would say to not go to this community. Some of the staff are good and some of them you never see. My husband was there for a month and I never seen the nurse. My loved one had sores and this was just not the place he did not get the care he should have gotten.

This community felt stuffy and did not seem like I would be able to blend in to the community like other places. Just did not seem like the right fit for me did not feel very welcoming. Made it seem like there were a lot of activities but there were not really any.

It is to expensive for everything that is not being followed through with, and they are over charging. Right now our loved one is not receiving the care we would expect.

My main impression at The Wellington was the rooms were too small.

We were not at all impressed by our tour with The Waterford.

I was very displeased with them. They're understaffed. Some of the aides you almost had to brow beat to get them to do anything. They'd set my loved one's meal down on her tray table and not offer to help get her silverware out or anything like that, when she couldn't do it for herself. The exception were two of the aides, who were much better than the rest, [name removed] and [name removed]. A lot of them it seemed like it pained them to do things. I would say you get what you pay for. You don't get much help here overall.

Our family had an in person tour and immediately we just wanted to run away, it felt very much like an old fashioned nursing home.

The facility does not answer their phone nor do you have the ability to leave a massage for their director. I, as a provider find it very frustrating when I have to hang on hold for 20 minutes just to even get someone one the line. The phone mailboxes are always "full" so you are not able to leave a message. I have spoken to the leadership staff about this more than once, not rectified. If my loved one was having a serious medical issue and a medical decision had to be made, it might be a catastrophe!

The community wasn't as friendly on the tour as we expected them to be.

I would recommend to avoid this community. When I spoke with marketing before my loved one moved in the way that it was portrayed is nothing like what it really is. The community does not match the brochures and what was promised. Things have started to go down hill since my loved one moved in. I am very dissapointed in the Waterford because I was looking for relief and that was not what was given. There are some good staff and then there are some that are not as great.

Moms first year was great, but once they lost administrative staff it all went downhill. The care went down tremendously and they were so understaffed. She ended up getting covid here. I would not recommend to anybody who is looking.