Sonida Senior Living

My loved one was previously a resident at Willow Grove of Maumelle and the experience overall was poor. I believe it is a better place if you are in Independent Living, but all of the same considerations are not provided for Memory Care residents.

1. I was told this was a memory care facility - it is not a certified memory care. 2. Only one person is trained in Alzheimer/dementia care. About 15 people, residents, few good workers carrying the load. 3. So no proper training/instruction for the workers, so no proper care as these residents need. 2. Rooms not always kept clean and things left on the floor or not put away. Dangerous for an Alzheimer patient. 5. Not enough staff on the floor for proper care especially on the weekends.

My mom lived her for 4 months before I had to pull her out for her own safety and health. No organization and different people would show up every day with no idea what to do. She was given cold showers and the trash was never removed unless I did it myself. Last straw was they sent her to the hospital and didn’t notify me where she was and I didn’t see her till the next day. Turns out she had fallen and no one noticed she had a large bruise and swelling of her wrist. Just awful-don’t be fooled by the nice exterior.

They were short on staffing which was an issue in regards to providing coverage discussed during the sales process.

Look elsewhere. I picked this community because of the location, sales pitch was good, but not consistent with our experience so far.

Imagine going to a nice restaurant -marketed as the best in the city. You order a really nice steak for $300. After waiting for 30 min & no steak. You have to go find your waiter & ask. They apologize & say they are short staffed- it will be out soon. Eventually you get the steak-but it has a chunk cut out of it & is only 3/4 the steak u ordered. You ask the waiter about this. He says “yeah, the beef supply chains are messed up. We had to reduce portions to be able to serve all of our guests.” No apology. No reduced price. No simply serving less guests. You are expected to pay full price for a 3/4 steak. Then the guest one table over says “it’s not perfect, but it’s the best in town. The place down the street is only giving people 1/2 steaks”

We took a tour of The Waterford at Carpenter's Creek during our search for an Assisted Living facility for our loved one. This facility was not great. Our tour was not great and the overall atmosphere of the facility seemed poor. We decided to continue on with our search.

My mother spent five months there and it was awful. The staff pretend to care but they really don’t. They were very snobby and unwelcoming. Overly priced and not worth the money. Even some of the residents were unkind. Do not recommend.

Completely disappointing. We selected the Madeline and then there was a change of several folks in leadership. The new folks did not clearly communicate and were unresponsive at times.

We were happy to have a place for mom for two weeks in respite care while we found a suitable place for her. The overall experience was she was in a safe place. The nursing staff was very unprofessional and the food was HORRIBLE. Really HORRIBLE. Dining room very poorly run and I would never ever recommend to anyone. Mom is very happy now at [community name removed] in Jensen beach Florida, which I found on my own. Nothing is ever perfect, but Harbor Chase was HORRIBLE.

My mother was a resident of Vintage Gardens (owned by Sonida Senior Living) in St. Joseph, Mo for 2 years. Care was satisfactory but not exceptional. An overcharge was made by Vintage on mothers account. Supposedly Vintage sent a refund request on [removed] to their corporate office who was to refund within or after 30 days. To date no refund has been received and corporate has not returned my phone calls nor replied to my emails. Apparently they never intend to refund the overcharge. Would not recommend this facility for a loved one.

It was the best place, we could afford .Typical nursing home environment. Dont bother asking anyone any questions, because you will never get an answer or call back.I would recommend Waterford because I've come to realize their all alike. Dont think anything will get better until more staff are hired and staff are payed better. Better management of dirty laundry would help alot with the smell.

My loved one was a resident at The Waterford at Baytown and our experience with this facility was poor. The cleanliness and staff were okay. The meals and dining were terrible. I would not recommend this facility to family and friends.

My office has a client who resides at Round Rock. She is vision impaired and does not use technology. I have experienced extreme difficulty in faxing and emailing her updated practitioner notes since 2021. There is a high rate of turnover and the client has expressed that staff are untrustworthy. I frequently hear that she is not given the notes and every few months my emails bounce back as undeliverable. Hopefully, they can get things settled and improve their issues, but I would keep this in mind if considering this location.

They can improve by, having staff feed, bathe & care for residents, ask them not to blame the other shift, and not require additional private caregiver services. It wasn't a good fit. My loved ones care was extremely poor. I was the one who bathed, dressed him, and made sure he ate. Disappointed wasnt the word. We would not use or recommend HarborChase.

Our family had an in person tour with The Rose of Round Rock and even though they answered all of our questions during the general walk through, but no extra info was given. Did not involve a visiting love one to give review so generally not impressed.

Parc at Piedmont was way too far out for me. We walked in and toured and I cannot put my finger on it, but I just did not feel comfortable here. It is a beautiful facility but way too over-priced. No senior that is on a fixed income would be able to afford this place.

We recently moved my mother from The Pavilion. On the day we moved her out, we discovered 3 pair of her pants (new within the past 8 months) were missing. The director for the Pavilion said they would look, then told me they would reimburse (I have the receipts.), then told me since Mom no longer had an account they would figure out how to reimburse, and then I was told they could not reimburse because the receipts were from 2022. During the 17 months my mother was in Valeo (Memory Care), they went through 4 directors and were understaffed the entire time at their own admission. Their circumstances should never be an excuse for poor care, poor maintenance (leaking HVAC unit in more than one room) and poor resident support. I would never recommend The Pavilion under this current ownership and leadership. We are glad that we have learned there are better alternatives and fortunately have found a facility that is well managed, has caring staff, and low turnover.

I think the community did well in "selling" their community, they gave a tour and explained all services provided. They can improve on communication, level of care provided in agreement signed, fixing maintenance issues, cleanliness and food services. Why- an extra fee of over [amount removed] was paid for an up level of care, this was not provided at all, just one example, they had no oxygen on site for patients in need of emergency oxygen. There was no assistance provided with mobility or going to the restroom, staff were often not seen and hard to find on all shifts. This service was promised but never received. Several items in my mothers room were damaged or broken and never repaired or fixed even though they were reported. All of the utensils, plates and silverware were constantly dirty. Food was bland and often not cooked well. Same meals over and over some inedible. Rooms weren't cleaned on a daily basis, they didn't have the correct sheets for my moms bed. Financials- be aware of the paperwork being signed as it won't match what they said or they will provide different forgives. They have no way to tell you what you're owed if you pay beyond monthly, they refer you to their headquarters in Texas, who also are of no help. They will say they owe you one amount, when in actuality they are shorting you thousands of dollars.

I wouldn't recommend the community for memory care. The memory care was understaffed and didn't seem to be prepared to care for the resident's health concerns. The staff didn't seem to know how to handle resident's who didn't want to sleep at night either. The staff communication was very vague and hardly was available to speak to the family when we had questions or concerns. In fact they recommended that the family stay away for an entire month to allow our loved one to get acclimated to the community. The activities director was very good. In fact, she was the only one who would speak to the family and answer our questions. The food was delivered to the residents; however, the staff wouldn't interact with the residents during this time either.