Sonida Senior Living

The facility itself is beautiful, so that is a plus. But my Mom didn't like the stay. The food was too rich and often made her sick. There had been several staff changes in the kitchen which didn't help. Each time a new chef came in they had to be made aware of my Mom's dietary needs. She didn't feel the costs coincided with the care. These were her chief complaints. There was an incident where my Mom had a visitor and the person at the desk was "harsh and rude" the visitor is 92, in excellent health and mind. She would not fabricate a story such as this. I can personally say that when I sent the coordinator a very pleasant departing email, it was not responded to. For these reasons I would not recommend Woodholme Gardens.

We were overcharged, they only checked on [name removed]three times, to see if they had taken their medication. The bus driver quit and I was assured my loved one would be transported to the doctor but had to hire elderly bus. my loved has dementia and had to rely on public transportation. I was terribly worried about them while I was in another State on personal business. Cleanliness of the shower was poor, it had mildew. Never again!!

Let me start by saying, we have loved the Waterford on Huebner community. The residents are truly wonderful, the prior administrators and staff were joyful and caring people. Unfortunately, as happens with many changes of ownership, the facility is in a more rapid decline than I’ve seen in my many years. Everything is being done as cheaply as possible, and it shows in almost every aspect. The food is almost unbearable - with one resident recently comparing a dinner to dog food. Staff turnover is high and a real problem (as they likely pay very little). The bus hasn’t been operated in months (as no staff to drive it). The cleaners do a poor job. The facility is literally overrun with cockroach’s - across counters, on floors, in drawers, even crawling across residents in their rooms. I hate to say this, but I would not recommend this facility to anyone and we are likely going to need to move my mother soon.

My mom was in the Memory Care Unit. I believe that the Courtyards was not equipped or interested in providing top quality memory care. I would not recommend the Courtyards to anyone especially those looking for MC. The Director was especially lacking in his willingness to address problems.

Our family had an in person tour and the director that we met with just did not give a very good first impression, and we just did not feel welcomed. It seemed like her attention was elsewhere rather then on us during the tour

These are ratings I would give at the time we moved my loved one out of Cedar Bluff. I cannot recommend this facility until several issues are addressed. Cedar Bluff recently went through a managing company change and almost all staff have resigned. Entire program and facility needs to be reviewed and revised. I would recommend you be present. Check on your loved one often. Follow-up to be sure the care plan is being followed.

It is a newer facility so it offered nicer amenities. Overall, understaffing and lack of staff training seemed to be prevalent issues.

It was an okay community; however, the grounds were not adequate for us.

The community is in an unwelcoming neighborhood due to it being in an industrial area.

Chef changed right after mom got there. Food was not good, often cold. They couldn't keep staff and the Temps did not respond to mom very quickly. Everyone was leaving, horrible food, poor aides with the exception of one.

We had an appointment for a tour of this facility, but the director didn't seem to know we were coming. The tour was very rushed and the place looked more like a hospital than an assisted living facility. It was very old and they mainly had shared rooms available.

Apartment is very nice and has a porch which is very nice. Windows in the apartment cannot be opened. The nurses desk is vacant most of the day. Don't have enough help. Have waited 45 minutes for someone to respond after pulling the pull cord in the apartment. Food is no always what is on the menu and portions are small. Some of the staff is not friendly.

I would not recommend this place. I wasn't impressed with the dementia unit, and the rooms were smaller.

I feel they are very understaffed and should not be taking in any more residents. [name removed] is very good at her job! She sold it well. And the price was within our budget.

Needs painting and repairs. Poor maintenance due to no help. No outside area to sit, could use rockers. Wi-Fi never connected - poor service - ignore TV - senior - often poor or unavailable. No activity person / exerciser covers. No activity program with crafts. Very little furniture on first floor - stripped bare. Exercise program does not provide enough functional activity - too hard to do. Used to be a 5 and I miss it! With new director we should improve with new help.

Waterstone on August was way too big. It was three stories, with long hallways and no signs directing you to different areas. My loved one would have gotten lost there. It was new, but because of that, it was only about a third full, so there were not a lot of people there.

Our loved one recently moved into the facility and we thought this was the best choice for them but now have serious doubts. They seem to be extremely short staffed, and communication once your loved one is there and the monies are received, becomes near nonexistent. Today multiple attempts to check on our family member were fruitless as nobody answered the phone, to the point we considered calling law enforcement to do a wellness check on the facility. Once someone finally answered this evening we were told we couldn't speak directly to the director of nursing, nor would they take a message for her. When we explained that the old, worn out mattress we have repeatedly asked about getting switched out because it poses a fall risk, they suggested we contact the PT person and it would be Monday or Tuesday before they could do anything. To say that they're available 24/7 is laughable. They don't answer, don't return calls and when you actually get someone on the phone, they have attitude.

My husband was a fall risk, and they knew that going in. But they don't allow any alarms to monitor for falls, and they don't watch the residents enough. They wouldn't put any pads on the floor or bed. He fell out of bed and out of his wheelchair. They didn't get him up to walk. Every time he fell, they sent him to the ER, and nothing was wrong with him. After a couple of weeks, I pulled him out of there. The staff were really crabby and hardly spoke English. Some were wonderful, but the majority were crabby. I have him in a different facility now that is wonderful. It's much more secure and I feel much more satisfied there.

I had a horrible experience at The Waterford. The guy above me was super loud - it sounded like he was stomping around all the time. I called the police to have them make him stop and they sent me to the hospital. The staff were not very nice at all. I fell off a Gurnee and a couple of the girls laughed at me and didn't cover me up. They had girls come in from the community and sit with us and I don't know what that was about - then I was charged for it. Overall it was not a good experience. They took a picture box that was special to me right when I moved in and I never got it back before I left. It could be a nice place because it is beautiful but they have the wrong people running the place.

I have a relative there and over the past few years the service has become terrible. They cannot keep ant help-kitchen and clinical. They serve hotdogs, pizza and grilled cheese sandwiches to clients-so much for chef prepared meals. When visiting I came down the hall to find 2 medical assistants in the lounge with there feet up on a table and texting on their phones. When my family member was sick and taken to the ER I was not notified and I had to bring food and drink to them when they returned back to the facility. When they fell and used emergency call button, they waited 30 minutes on the floor for someone to come and assist. I would recommend that anyone considering this place talk with the residents when the employees are not around to get a true idea of what goes on.