Sonida Senior Living

The quality of care is difficult to assess. It depends on the staff member . They have a wonderful director in Memory care. Her name is Sharon. I can text her or call her with anything I need for my mom and she gets it done. The staff has also sent me videos so I can see how she's doing when I'm not there.

The business administrator gets things done! They need to better their communication.

Based on our families experience, the 1st 6 months was just a disaster. It since has changed almost all the management and had improved drastically.

My loved one was previously a resident at The Waterford at Plano and the overall experience was okay. However, we had some concerns and ultimately ended up moving my loved one to a different facility.

Like any other place, you have outstanding staff and mediocre staff. All of these assisted care facilities are expensive and it is a burden for the families to supplement. It appeared that one of the nurses ran the facility in lieu of the Executive Director and as a side note, she is no longer there. The facility is a cozy little place. My Mom did like it there. It is a 20 bed facility.

Typical nursing home . Staff that work with the patients, are under payed. Quality of care is low, due to the quality of people they hire. The owners of nursing homes, are making a killing, and providing very low quality care. Diapers are not changed regularly, and place is understaffed most days. I'm just glad my loved one, doesn't realize much anymore.

Very understaffed, under paid. You could go to fast food place and make more. Over the years they have lost some very good people.

when it comes to the overall experience, quality of care, the meals and dining, activities and value for cost it is all fair. The cleanliness of the community is ok, not good and when it comes to the friendliness of the staff some are okay.

This facility wasn’t equipped to medically handle my parents needs. We wish they had been more up front about that. My parents really needed assisted living and not independent living.

I could not eat the food without getting sick. Had to order groceries from Amazon. People were great, staff sucks! I know other people who have moved in the location and moved out as quickly as possible. Not a good place to live-my thoughts

My loved one was previously a resident at Holiday The Lodge at White bear and the overall experience was okay. The everyday staff was great. However, the General Manager was not. A horrible human being. The housekeeping was okay. Communication with the family was okay. The move in process was great, but all of the staff have left. The meals were horrible, we brought our own food. I would not recommend this facility to others.

Benton House of West Ashley overpromised/sold and underdelivered.

Waterford was not a good choice for my mother. Even though she could take care of herself for the basics she wouldn't. And because it was actually an independent living community there was no one that would be helpful in making sure she was ok. Most of the problem I saw was the staff. Just as we moved mom, they had replaced their director because there had been so much tension with the staff. Most of the staff was friendly but didn't go out of their way to be helpful.

I came in for a tour and met with the Sales Director. She was very up front, honest and well informed about the community. We could tell the residents adore her as they spoke highly of her. I wish we could have made a deposit because the sales director left a great impression on us from her smile, her honesty, the glow she had about talking about the community and engaging with the residents. We did tour a few other communities, but none compared to West Shores. The apartments were spacious, and windows were great for those in wheelchairs when sitting you still get that great view. The only bad I have to say would be the director of nursing. She was very rude and pushy on care and not allowing my loved one to speak on what she wants from senior living. If the director of nursing can get some training on customer service and how to speak to people, we may have made a deposit. Overall West Shores made us feel at ease, homey and just a great environment. The residents seem happy!

The rooms are nice, meals are adequate (restaurant style is nice), front desk staff is adequate, housekeeping is minimal. I would recommend Cottonwood Village as the best place in town. I like that the staff knows my Dad and watch over him to some extent. My dad (and me) is fortunate to live in his apartment at Cottonwood Village!

I'm sure there's worse places but where my father stayed it was understaffed and those you had were not qualified to take care of the residence on that floor.

The meals are balanced. Communication is very poor. They are on their 3rd Director in one year. The Director of Nursing has also changed. Nurses and Aides do not communicate with each other.

Food and food service is variable- some meals good and others not at all. There was a period when they were very short staffed. Better now. As an older facility there seems to be inadequate maintenance. The elevator has been out of service several times and the washing machine out of order for an extended time. They just increased the rent by $600 per month.

The Wellington is a nice place to live and I like it. My complaint is with the food. The chef is inconsistent with meal preparation. There are food items that they run out of such as bacon, baked rolls, ice tea, etc and the food that they order is of a lower quality. There is excessive food waste causing loss of income that I believe is caused by the lower quality of food. I have been told that the corporate makes up the menu and I believe there are times when I believe the chef does know how to make. There are times when the menu says one thing and we were served something else. Weigh the type of food you want before deciding to become a resident. Also, the Director walks around looking like she is going bite everyone's head off. When she talks to you she has this fake smile. Suggestion: Purchase better quality food. Make sure when an item is on the menu have the necessary food in stock. Corporate needs to let the individual chefs prepare the menu. Make sure there are friendly direc

They are in the process of hiring all new administrators. They had the Executive Director, Head of Nursing and the Head of Marketing all leave. It's really not worth the raise of $[removed] a month and everything going down. Of course, always short staff as all places are with my experience. Hopefully things turn around. Some aides are excellent, but I fear they will leave. Not a place I would want to work. Turnover tells the story.