Sonida Senior Living

Nursing Staff is excellent but food is not good. Lots of changes in business office over last few months has led to some lapse in communication, but that seems to be improving. New executive director seems to share resident concerns about menu & has promised to work with kitchen staff to improve offerings. Definitely highlight excellent staff. They are working so hard to keep residents happy & safe through lots of changes. But once these changes & updates are finished, I think it's going to be really great.

Willow Grove community does not have enough staff. Several of the staff are looking on their phones too much. Really like [name removed] and [name removed] , some of the rest are just waiting on pay day and quitting time. Leaving more work for the ones really working.

I love the people and the workers there. They are very good with the residents. Very caring. But, the food is not very good. It used to be, until they switched companies. I wish they would switch back.

The care was immediate and their report to me was efficient, clear and quick. I had great confidence that they had the situation under control and my mom was cared for. Also, the staff overall was very helpful and responsive when we did have problems.

Our main and largest problem at Waterstone on Augusta was communication with the staff. When I say staff, I mean the upper level staff not the caregiver or regular facility staff. All of the assistants and servers, etc. were extremely helpful, but only to the point that they could be. The upper level staff would not return phone calls, emails or texts. On two occasions, the employee left Waterstone and we continued sending them texts and finally called the front desk to find out. They had been gone for up to two weeks. This was unacceptable. They also brought my mother-in-law food to her room but no one checked to see if she ate it. Again, unacceptable. Overall, the staff were nice friendly and so on, but very seldom did they follow up on what they said they were going to do. Even the bookkeeper was the same. I called her three times and left a message every day. She never answered it. When I went up there, I asked to see her and they said no. I said no is not acceptable and I need to see her now. She came out and I asked her what was going on. She explained that she'd been busy blah blah blah. Again, unacceptable. I asked her to itemize the invoices, she did not. The fact that we lived a 4 hour drive away was a problem that they did not seem to want to address. We could not go by there daily. We were up there as much as we could be, but that was a couple to three days a week. We spent an excess of $[removed] driving back-and-forth in 6 weeks. Our other family members are physically unable to be of much help. For some reason, the staff did not understand this or the fact that we could not be there like a lot of people could be. My mother-in-law passed away in July, after a major stroke she was found unresponsive in her room. In hindsight, my wife wishes that she had rented an apartment. However, we did not know that my mother-in-law was going to have another stroke in July and pass away a week later.

The person I talked with originally did not explain the difference between assisted living and independent living. I explained my situation and she recommended Superior. I only stayed there three months. I was paying for services I did not use. The food and the Chef were terrible. I did not like the activities director at all. He came in the dining room and told dirty jokes which was an insult to me. I was really unhappy there. The apartment I was in had no ceiling fans no way to get fresh air into the space. The windows did not open and I had no balcony. There was no outdoor space and the people went out the front entrance in their walkers and wheel chairs blocking the entrance and it was hard to get through them. It even made the cars have to stop and give them time to move out of the way. I guess you can see why I was unhappy there. It was hard to move again. It cost me to have to move again. I don't know why the person I talked to sent me to Superior. The first thing any representative should do is listen and recommend the right category to the people calling in. Also I told her how old I was and the residents were much older and more limited than I was. No opportunity to make friends.

Our family had an in person tour with Rosemont community and the overall tour experience was nice and we liked the staff but we just could not see our loved one living there.

The facility was nice. The apartments had been remodeled and were updated. The young girl who showed me around was quiet, she did not offer much information unless I prompted her or asked questions. She seemed aloof and disinterested in really trying to sell the place. They also did not have any units open at that time. I asked to be placed on a waiting list, which she said she did. She told me it would be maybe a couple of months before they had a unit available and they would call. I never received a call, but that's ok because in that time we found a place that was more suited for my MIL. The Oaks is only independent living, so when she needed more care we would have had to move her somewhere else.

Things are getting better after several meetings we have had. I would tell others to be sure and ask what stages memory residents are in. That has been the issue from the start. There are no one in early stages of Alzheimer's and they don't have memory care activities unless someone takes them to the assisted living area. It's hard for my mom to fit in..You just have to stay on them if you have an early memory care resident. I understand no place is perfect. I would still recommend them to others.

We toured with The Remington at Valley Ranch and they served a subpar pre-made/heat up meal on a Styrofoam plate with no explanation. Staff and facility had a sterile feel to it. These were the main reasons we did not choose this facility.

They do well at 1. Listening to concerns and attempting to solve them 2. Friendliness 3. Keeping facility clean 4. Providing variety of food choices Improvements 1. Encourage residents to participate more 2. Keeping public/staff/freight elevators in working order so staff can assist residents quicker 3. More attention to general housekeeping in each individual apartment 4. Doing laundry as if it were your own. Not dumping everything together in one lump and overloading washer so nothing gets cleaned

I think that the nursing staff was good at The Harrison. The facility is dated, but clean and safe. I had the opportunity to eat there once and I thought that my meal was okay. My dad enjoyed the food. Dad's needs exceeded Assisted Living care before he qualified for Medicaid and I'm grateful that they worked with me to keep him there until we got that all sorted out then moved to a place better suited to his needs. I would recommend The Harrison to family and friends for Assisted Living.

Our less than optimal experience had to do with the accounting department and lack of communication. Things seem to have straightened out since then. The staff is great! There always seems to be something going on to get the residents involved. Very happy with all aspects of that.

Our family went to have an in person tour with The Wellington at North Richland and we were told they did not offer assisted living so we never were able to actually tour the community, but from the looks of it the outside landscaping was well groomed

I think the staff tried hard. Their "Ambassador" approach to new residents isn't very good, monitored, or really, cared about by staff.

My loved one was a resident at The Wellington at Conroe and our experience was just okay. I will say, the Director [name removed] was outstanding. However, she wasn't able to cover all of the other shortcomings. I would not recommend this facility to family and friends.

Improve the food most of the time myself and others just try a bit or two and leave the rest unable to eat always cold when should be hot. You can order salads and sandwiches but that gets old Crowne Pointe is very nice and clean the staff is nice and friendly as are the other tenants.

We toured with The Waterford of Huebner and it was more expensive. And it was probably a three on a scale of one to five. The facility just definitely had an old people feel to it.