Sonida Senior Living

Some staff go above and beyond. Some staff are there for the job. Been a year of changes, with unexpected construction , new owners, some staff and management changes. Efforts to communicate with families once resolved but not always promptly. Proximal traffic issues due to street car construction. Looking forward to it being finished. Staffing seems under staffed on certain days and evenings. ( the med techs serve multiple floors) There isn’t a central nursing desk so sometimes takes time to find nursing staff or wait for them to reply to help button. Small community so good place to know other residents. Activities director is creative with the calendar. Food specials vary and been good meals if you like a variety.

They need to offer better opportunities for activities and better food choices for the residents.

The interior really needs updating! They keep the outside looking wonderful. My brother pays big money to live there and they do a terrible job cleaning his room.

Great location and very convenient.

Quality and consistency of care has been a major issue, we have talked with staff and leadership on numerous occasions. Many days when no one shows up to help my mom get up in morning, many many times when response to request for assistance is greater than 30 mins and sometimes as long as an hour. They keep telling us they're sorry and they want to earn our trust, yet happens again. Their billing dept is also frequently confused. If someone is very independent it's likely fine, when one needs more care is where they drop the ball

[name removed] very helpful and knowledgeable and very very nice. [name removed] night administrator was wonderful, kind, all good things! I helpful with a smile on her face.

It's been a mostly positive experience. We picked this community because of the casitas. We have a Golden Retriever and felt that worked best for him

They were short on help because of COVID-19 and only vacuumed twice while we were there. I CLEANED MY OWN bathrooms.

Everyone is very friendly there although they change hands regularly. The main complaint is the food. It was the first place we looked and he liked it so we didn't go anywhere else.

We weren't very happy with Tranquility. They seemed short on staff and the facility was not very homey feeling.

The facility needs some major upgrades, rain water leaking in rooms, AC units broken. They have a shortage of staff that are able to assist residents that require more support. The residents with dietary restrictions have more limited options.

We are undergoing a lot of renovation at Cottonwood Village - we have a lot more amenities than most senior establishments.

It would have been fine for someone that doesn't have behavior concerns. My husband was combative so it wasn't a good fit for us. The activities were pretty much the same everyday. Exercise videos for hours in the morning. All the residents just sat there and stared at the TV. There were a few other things thrown in but not much. I know there was a big turnover after we left so it may be different now.

Waterford had poor service and poor Food I think it's changed since the new manager took over but [name removed] moved from there about four or five months ago. I went to [facility removed], and that is a super nice place. She was very happy there. It's under new management and it may be better than it was! [name removed] would've stayed indefinitely because it's close to us if the Mills had been decent First and I ate there one day and it was green chili enchiladas I know it didn't say chicken usually it has chicken in it wherever you eat. This tasted like a mouth of sour cream and chicken soup, flour, tortilla, and green chili. It was the worst. I've eaten in a very long time. Every place needs to have a van with a lift so wheelchairs can be placed inside for travel if needed.

This is a little hard with the change of administration earlier this year. We were very happy with everything about Harbor Chase, but now.... Communication with admin is difficult. I haven't met new memory care director. Resident services mgr prefers email contact - and was out of office for 2 weeks when I reached out. Now no overnight nurse. The people I do see are very nice, helpful and caring.

It is very expensive at the Waterford at Mesquite, the food not good at times, food inappropriate for seniors, I chose it because it was the nicest one in Mesquite.

It was filthy all the time- The dining room furniture was always sticky. The recliners in the living room were bloody and food stained. Often there would be a puddle of pee on the dining room floor. there were some great staff members. [name removed] was great. A handful of care givers were wonderful but that's a small percentage. But it was a revolving door of staff members. They clearly don't pay them enough for the hard work that they do...if they do it. [name removed]can't do everything for all the patients. And as I said, there were a handful of dedicated care givers who did their best but there was not enough of them to go around. They worked their heads off while the other staff members sat around. Most of the patients ate fairly well. The menu varied and sometimes it looked appetizing to me and other times not. they had a lovely cheerful young woman doing activities. She had no real training in this. She really tried to engage them which is challenging in itself. But it was lacking to be sure. And absolutely not her fault she did the best with the stuff they provided. They raised their prices before even 6 months of residence. I was told they were renovating. All I ever saw was new art on the walls using patient photos which were awesome. But that was about it.

All the nurses and aids do a great job! The food is awful most of the time. Some of the hallways have a terrible odor. They do not have enough van drivers for doctor appointments. Not sure if she is asked about going to different activities.

There is lots of improvement needed. I stay for the convenience and my sister is happy. There needs to be more hiring of qualified help. There are changes being made with hopes of improvement needed for the residents.

Probably better than most but enhanced care packages promise more than delivered. Advantage is that you can stay in the same unit as you need more care but don't rely on the staff to provide that care. Also units are quite nice but not designed for elderly