Sonida Senior Living

I am not pleased with all the policies and procedures that they failed to disclose upfront. There also is a lack of communication between staff members and from the staff to the family. Their brochures and new resident packets don't cover a lot of my questions. They should have better written paperwork to disclose policies and procedures. Dad has been sick with high fevers twice and they have not provided him with meds to alleviate the fevers. I'm paying a lot of money because I thought I would not have to worry about dad. But I am worried more about his care that I was when he was living at home.

He loved the food there. That was about it, but that could be more about him than The Waterford. If someone is truly independent and doesn't really have any issues, it's a great place and very affordable compared to the other places we looked at. He fell, and they called the fire department since they're not allowed to help someone up. He was extremely unhappy about that. They could improve their tv app they use for streaming. It seemed very complicated for a senior to use.

Inexperienced faculty. High turnover in staff. Our loved one entered with memory care issues and it took almost 1 year to get her in memory care; we learned from staff that there wasn't sufficient staffing available in memory care so they decided to increase her level of care at Rose Arbor, which meant more cost, but she became entirely withdrawn as she didn't know how to navigate the facility so she never left her room. She began to think someone was living in her bedroom and still they didn't want to discuss moving her to memory care. We forced the issue and finally she moved. She is doing much better now.

The staff are very nice, but see overworked. The physical property isn't cared for as well as it should be. They have lots of great activities for the seniors. The food is so-so.

My father complains a lot of about the food. He describes it as cafeteria food that has been reheated. There has been issues with staff meeting expectations with cleaning his apartment. The nursing staff is great however. My overall review is that the healthcare is sufficient for a level one resident. The hospitality care could be improved. The quality may be attributed to inadequate staffing

They have been there a year and plan to stay but it's very expensive for the quality.They are trying to become more known as independent living, not assisted living. My parents are independent, but some looking are expecting more care than they get. They is a lot of frontline staff turnover (especially in food service and housekeeping)

Cleanliness and food is poor to fair. Staff is kind and responsive.

We were in the memory care side. The staff was friendly It was clean in the common areas. Our room was cleaned once a week and laundry done. Ours had carpet and when you have someone that has a lot of accidents, I feel they should clean carpets once a week also at least. The tv was always on in the big room. They did activities or had someone come in to play music or they did trivia. The food was really good. I just think they needed more staff for the 35 or so rooms. There were only ever 3 on duty per shift. Other than that it was good.

Very nice facility and cost for independent living. Felt the assisted living fell short of expectations. Some units were updated. Ours was not. Windows didn't work.

Small apartment-bedroom consists of one full bed, my electric piano, a small closet, and some wall paintings. Hall entrance into small kitchen area with bathroom on one side & kitchen items on the other. Very small living room with 2 matching chairs, living room table with plants atop & beautiful cabinet containing valuable gifts over the years. Large window behind sofa.

Very dirty. Carpet filthy. Good not very good.. some employees are precious. Very quiet and peaceful on second floor. I really like my location.. like my view. Residents are very nice and friendly. Id prefer to have cameras in all hallways. Sorry if I disappointed you. I think I would want the truth. I plan to stay here.

Not enough staff to care for 10 to 12 patients and memory care unit. Concerned for all family members that have loved ones there only one staff person to care for the loved ones. It’s a lot for one staff member to care for 10 to 12 memory care patients. Thank you.

The staff was friendly, they were in a state of literally changing the entire staff when dad arrived. The food was always good and plenty of it... The activities were lacking in the beginning but improved over time with the new staff. Cleanliness is always a challenge I think, but we felt as if there was never enough staff to adequately handle the needs. There was a true heartfelt care from most of the caregivers and staff, they were just overwhelmed by the amount of work and lack of enough help I think.

Ironically I would recommend this place for anyone with the normal circumstances. It gets a little more convoluted if you have someone that needs more care.

Dealing with Woodholme Gardens Assisted Living Facility in Pikesville overall thus far has been a fairly positive experience. Woodholme rates higher in facility attractiveness, meals, and activities. Staffing needs to be increased with quality, qualified staff from the Director’s position to the health aide’s positions. Most of the staff has been observed to be friendly and caring, however, unfortunately, my brother has experienced some staff who have not been pleasant and have demonstrated unexceptionable healthcare practices. Healthcare services at Woodholme overall could improve. There have been several times when my brother has fallen in his room and has used his alert to call for help and no one immediately responded. He ended up waiting a substantial period of time. The cost of Woodholme is way too much to be encountering these major short comings we’ve experienced at WALF, especially in the most essential areas of affordable cost and healthcare services.

I only had her there a month. I didn't think they cleaned her room. I like that they let her up front. I don't think they gave her the quality of life that she is receiving at Inspired living does. The facility was very small . It just wasn't a good fit for the money

So far Amberleigh has been an alright experience for mom. There are a lot of learning curves and it does not help that communication from administrators is not good. All I want is an itemized bill and an explanation as to why mom got moved up a level in assisted living. We do have the portal and that does not outline it. I texted and left a phone message with the head of assisted living [name removed] and have not heard back. That was 2 weeks ago. The nurses for the most part are very good. Mom has never been more active than she has at Amberleigh. The scooter access is hard to navigate in some elevators, I understand that elevators are being replaced. Overall it is ok, I wish I could say it was great.

Was adequate for my needs at the time. Food service was marginal. Main complaint on food was generally cold and take outs were always missing something. Marketing should not claim this is a facility for “active seniors”. This facility almost exclusively caters to limited mobility residents

Cooks are not conscientious in regards to cooking. Vegetables are burnt or half cooked. Love the activities. They are delightful and entertaining. Going out to lunch is a great treat and an experience.

Well they just decreased their staffing ratio per direction of their corporate, which is concerning. Especially since they didn't alert anyone about it directly; a few of the direct staff caregivers let it slip because they are upset. They were already struggling to provide adequate care with the number of staff they had and I feel like now the residents are going to even have less over site. I don't think it's good practice to change a staffing ratio without letting the families/caregivers know. Also, I know they advertise that they do lots of activities and engage with the residents but I've never really seen that happen