Sonida Senior Living

Parents have been in there for 2-3 years now , its hard to get hold of them the internet phone is always down due to the terrible internet as well as tv, its clean ,good employees. Have some disconnect with the laundry , not a hands of place must go in and take care of things once a week or so. But could get probably with a higher care option.

My parents have been in tranquility for a few weeks now. I have not been but my sister moved them in. The main feedback I'm Getting is that the employees are really sweet there. Very kind and work hard to see that my parents feel welcomed and comfortable. That seems to be paramount. My parents like the hot breakfast but overall the food is average and somewhat institutional style. My sister said my Mom's room smelled and she wished they'd address it but overall the personal touch of the aids is above average.

The facility is decorated nice. It's pretty clean. The people are friendly. They are not really good at communicating with the family about care plans. Other than that, It's a nice place. I would recommend it. My mom likes the food and we have had meals with her before. The food is good. The value is also pretty good for all the services that you get. It has been a pretty good experience for my mom so far.

Extremely clean, lovely community. I have considered Palmilla for my parents and still do. At the moment they can still manage on their own but when the time comes. Palmilla heads the list. I know the Director of nursing Patricia from her days at a another community and trust her completely. Care staff really do care and always have a friendly smile.

Caring kind staff.very attentive to residents & families needs. Trish director of nursing always available to address our concerns. Michelle greets everyone with a smile. Great food

The Staff is very friendly, and very, very receptive. The activities that they provide, seem to be pretty well attended and everyone of the staff are very good about dealing with the residents. The staff is very good about attending to her needs and very receptive of questions. They are very responsive when anything happens with my mom to inform me immediately.

Benton House is a very nice, comfortable, friendly facility, and after only a month of our association with Benton House, I am quite happy with our decision. It has a smaller homey atmosphere compared to other similar facilities in the area, and our loved one seems to have adapted very much better. Thank You!

There are a lot of rules to read through. many disclaimers.

I changed my residence to the Waterford at Plano because the Place I was at could NOT or would NOT let me select a Low- Carbohydrate diet. I have been at the Waterford since the fifth of August. So far I have had the help of the chef and I am on a low carbohydrate diet. The rent is lower here than in my former residence.

It was good, but it was not the level of care that we needed. We didn't know enough about what was needed, and I don't know if maybe the assessment wasn't very thorough. They had only a few caregivers for a lot of people. I think the patients are expected to be more independent. It was clean but the room wasn't as well kept as I would have hoped. This seems to be more for an independent person. I never really knew how much we were going to pay for place, when I would ask they would give me the base rate, which is vastly different based on care level, that was frustrating.

Our overall experience has been quite positive; the facility is beautiful & immaculately clean, the entire staff, from nursing , therapists & aides, to dietary, housekeeping, custodial, & administrative, are endlessly kind & sincerely caring. They've been welcoming, attentive, and affectionate to our mother, easing the difficult transition from living at home to living in a community. The only issue we've encountered that's been at all troublesome upon occasion is staff-to-staff communication. We have always been encouraged to communicate family-to-staff, and we appreciate that, but sometimes we have shared a concern, question, or piece of information with one staff member, thinking (and being assured )it would reach other concerned staff, only to find out later that it was not. This has happened with phone and face to face messages alike, and often after several repetitions. None of the messages were life-or-death urgent , and we know it's a large community with a large staff, receiving countless calls & messages; so we're not looking for heads to roll, or to make it a deal-breaker issue. But being able to communicate more effectively with staff , without losing messages in transit, would certainly increase our level of comfort and confidence that "one hand knows what the other hand's doing". If staff would agree themselves on the best who/when/where for us to leave messages, and let new families know, that would be helpful (we've often gotten as many different instructions as people we've asked). We still appreciate the excellent care our Mom receives, and will continue to recommend Waterford to others; we just would like to feel that our part in her care is respected and treated as important as well.

The rooms were very small, and we only got to see the studio, they didn't have a one bedroom open to view. Without being able to see the actual room I was looking at, I didn't want to commit. They didn't have as many residents here as the place we chose.

I've been quite happy with them. The food is good and my dad, who is many times a picky eater, seems to have always found foods he likes. He has dementia and was a bit agitated at first with the change from where was in Colorado but within a week settled right in.

The people here were really wonderful, they were sweet and kind. This was not a great experience for us. It wasn't the right fit and we didn't know that going in. It was a much strictor facility than what we needed or was looking for. We didn't really understand what was going on with her. Once we straightened out the medication, we realized this wasn't going to work.

They're doing a good job here, overall. They're providing the care my loved one needs, and although she isn't always happy with what they provide here I feel like they're doing the best that they can. It's a nice looking community, they keep it clean, and the staff are friendly.

He has only ben there a week and I have seen him once so I was pleased with the care so far, but not enough time to give a full evaluation. I call, and today they said that he was talking a lot and his sence of humor was entertaining them all. I am going for a visit on Thursday and will get a better idea of how he is adjusting to his new home.

I was only there for a little bit, but nothing really stood out. The main reason that we didn't choose it was because the memory care was on the third floor and my dad would have had a harder time going outside unless he was chaperoned (which he wouldn't like.) I was also not as homey.

They didn't have anywhere near the physical setting of Whiterock. They weren't as close, but mainly, it sat right by a busy street surrounded by homes on three sides. They didn't have any trees except a few ornamental ones. As far as the interior, it was open and airy and I thought that they were equally as nice. The staff was friendly, and it was a good place.

It's been pretty darn good. It fits about eighty percent of my mom's needs. My mom likes to cook and not eat in house, but she's pretty fussy. She is able to cook in her own apartment.

My dad said it looked like a nursing home. There were a lot of people out in wheelchairs and things like that and that just turned him off.