Sonida Senior Living

We moved here for aa clean, well maintained, secure roof over our heads; transportation as needed; and food services. Overall: 4 Star Maintenance: 5 Star Housekeeping: 4 Star Security: 4 Star Transportation: 3 Star Food Services: Dining room: 3 Star Food: 1 Star. (Terrible)

My friend lives in the independent living area. After having a stroke he became depressed, wouldn't eat, isolated himself, etc. Since moving to the Wellington he has joined the choir, and takes part in the many activities. I have eaten with him there a few times and the food is excellent. I cant say enough about the staff. They were amazing in helping him adjust. This move was a quality of life changer. Thank you !

I toured Independence Village with my friend, and I thought it was a nice community, but I thought that there was not close enough supervision there, and I thought it was too big. We were looking for a smaller, more homey place with a good ration between residents and caregivers.

My loved one is here currently and it’s been pretty good. When we first moved her in, we spent a lot of time there. It was a fairly quick process getting her in there but there have been a few things that have happened since she’s got there that haven’t been ideal. There have been a few unexplained bruises and scars and it’s always us having to ask how she got them, rather than them telling us upfront. I understand there are a lot of other residents there but a lot of the time they seem to be pretty understaffed. There have only been a few times when I’ve gone where I don’t try to help because it always seems like there are people that need it and aren’t getting it. I don’t know if the pay scale is wrong or if there’s too much to handle but I’ve heard some of the staff talk about how they couldn’t care less to be there. I think they may be a little overwhelmed, but the people that run the place are really good. Sometimes there are times where it feels like you can’t ask the staff for help because of how much they complain. One positive thing that I can say is that they have good food and they keep it clean. There are a few staff members that do an excellent job, too, but the majority of them don’t seem happy. Overall, it hasn’t been a horrible experience but it hasn’t been great.

My parents are doing pretty well moving here they have finally started settling in. Right now they aren't doing any of the activities or social events but are hopes are they will start. The food is good they have no complaints. The staff is very good nice and very accommodating.

This is a very nice community and the staff that did the tour with me did a great job they took their time showing me around and they answered all my questions. I was concerned that this community was bigger and less personal than what I was looking for for my mom and the location was not as close as I would like.

I had recently taken a tour of this community for my mother and I just thought the lady who showed us around could have been a little more knowledgeable. She was very friendly but she just seemed to be new at her job and did not have answers for a lot of questions that my sister and I had for her.

I do like this community and my apt is nice, I just feel that it is a bit under staffed here. There are a lot of call outs on the weekends and I do have trouble getting the waitress' to bring me anything extra or additonal during my meals. I like the amenities here and going to the dining room with the other residents as well.

The apartments at this community have small kitchenettes. The community seems clean and they have a heated lap pool. They have an exercise room and a lot of other nice amenities. The people are nice and I would recommend taking a look to see if this is the right community for you or your loved one.

My clients family members seem to like this community much better than where she is now. They feel that it has a lot more to offer in activities. It is a much larger community so it gives her more opportunities to meet new people and to socialize more. The community looks clean and the staff seems to be nice and knowledgeable

It is very clean and has good food, The staff is very friendly also. The pricing is high. When you are caring for a loved one and need a break it is a good place. I use them for respite care for my mother. I am unsure if she really likes it or not, One minute she does the next she doesn't. But isn't that the way it goes with a dementia patient. Mom will soon have her 2nd stay with them so I guess we will see how it goes.

It is still a work in progress for my mother with her move to this community. We did a rough start at first. The lady that was in charge of the aids, and the medication management was on vacation. Since she has returned everything is working out well now. They have a good staff, and they have been helpful when needed. Also kind when I come to visit. The community is well-kept, they do a good job with the cleanliness. They offer good activities and provide nice meals. The verdict is still out on if I would recommend this community, but everything is moving in the right direction now.

Everything was really awesome. I'm looking for a place for my mother and she only goes for the best! The only negative was the food, particularly the portion size. The food was tasty but the portions were all wrong. I eat more protein, low fat and low-to-no sugar. I had grilled fish and only received half of a filet. That was not enough. The vegetable and baked potato portions were huge and I could not finish them. They were out of proportion compared to the fish. Otherwise, it was tasty.

I have to say after the few tours that we went on this property impressed me the most. The appearance of the community is fresh looking and very upbeat. The staff and the residents seem happy to be there and want to interact with you. My mom is still adjusting but she overall seems to be doing very well there and likes it. She has gone to a few social hours and is slowly making new friends. She has not complained about the food so I am taking she enjoys it. Since mom has been there I have already recommended it to a few people.

Concern: The CNA staff on call from 7am-11 pm are great and dependable. The 11 pm-7 am are lacking in attention to residents. They are found sleeping at times after residents are asleep. This is not acceptable. They need more staff on the 3 pm - 11 pm shift and the 11 pm - 7 am shift. Two CNA's cannot watch 19 people in the common area when both CNA's are busy elsewhere. Therefore, those residents in wheelchairs and others that have issues walking and falling are not being watched. I have a problem with the Memory Wing being called "assisted living" when these residents need more one on one help. The nursing staff is AWESOME! They are always good to call me with any medical issues. The housekeeping staff constantly needs to be reminded to clean better, especially in the bathroom. The weekend shift is also short-staffed as well. Some fall incidents have happened the past 6 months that have been very vague and/or the staff was not present when it happened. This is a concern to me and I would think it would be to anyone who's loved ones are staying there. Overall, my parent is treated well, needs are met, they love on my parent, and is loved by the staff. With the exception of the 3rd shift concerns, since I've not met the staff on the 3rd shift but have had past experience with them not being available when needed. There is a lot of turnover in CNA's at this facility which doesn't help matters with Dementia residents. Bottom line is this, more staff is needed to accommodate the residents, especially in the Memory Wing.

I toured this community and found it to be smaller than what I wanted for care. The staff were very nice and were able to answer the questions I had for the care that is offered. This community was clean and maintained. We would recommend that families tour this community for the care of a family member.

This place is just great! The staff are great; they are sure to take care of my loved one's needs and requests. There are plenty of activities offered for my loved one to participate in. The only complaint is that my loved one, along with several other residents, don't particularly care for the food. I know its hard to cook for a large group but they really need to improve the menu and quality of the food (for example the broccoli is more stems than anything). I still recommend the place highly however.

When I toured The Waterford, I thought the girl was very nice and the was able to answer all of my questions. When I saw the rooms, though, they were very small. I felt claustrophobic in there, so I had to leave.

My mother has lived at the Waterford for quite a while, she loves it here! The food is average, to not so great. The care assistants are very friendly and give good care, we are not real thrilled with the nurse who works dayshift only. She only does what she absoulutely has to. There is no licensed nurse after three or four oclock. This is an unlicensed facility, so they are not inspected, as a licensed facility is. The activity lady is awesome, and is loved by everyone, she comes up with many fun activites and entertainment for the residents. They have a bus to take residents out to different places, BUT no lift! So if your loved one can not make steps they are left behind! I really think this needs to be changed. One other problem is the doors, all but the front door are very difficult to operate, all are opened with a key, but if you are on a scooter or wheelchair, its almost impossible to get in and out. The apts. are very nice, and we think it is great that some folks can bring their pets. Overall the Waterford is a nice place for my Mother.

The hardest part of the move for my mother was downsizing. The apartment that she is in is comfortable, though, and she has everything she needs. The physical therapy that she is receiving here is not as good as the one at the rehab center. Other than that, she loves the hairdresser that have on site, and the administration lady is amazing. When my mother fell one time, she laid on the floor with her so my mother would not feel bad, that was truly amazing.